CARE Heating & Cooling Inc

Heating and Air Conditioning, Appliance Repair, Plumbing,

About us

If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - service@careheatingandcooling.com, sales@careheatingandcooling.com.

Business highlights

31 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.81,081 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
3%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 276-300 of 1081 reviews

NARENDER G.
07/2015
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Technician came in and indicated that A/C was not getting electricity. He then requested permission to review removal of the tarp on the walls to see where the short was. He found out due to a staple the short was caused, He then quickly fixed the short. We indicated that we will staple the tarps back in. Technician was quick but through.
Description of Work: Fixed A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Charles D.
07/2015
5.0
auto repair, heating & air conditioning/hvac
  + 0 more
Very well. The tech. was professional. He was informative on what he was doing. He did a thorough job in a timely manner.
Description of Work: Yearly Air Condition cleaning and inspection

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$90

Kimberly H.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
The service person was punctual and professional. He actually recommended against replacing the air conditioning unit. He showed me exactly what was wrong and recommended the most cost effective means to fix it. I felt very confident in their work and trust them. They did not try to oversell to me. I will definitely use this company again!
Description of Work: Replaced coils and serviced non-functioning air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,475

Heidi H.
06/2015
5.0
auto repair, heating & air conditioning/hvac
  + 0 more
They by far had the best price on the same products as their competition. The only issue was it didn't pass inspection the first time. They returned several weeks later and corrected the heat shield as requested by the inspector. I have enjoyed my new system over the past year.
Description of Work: New Furnace and Air Conditioner Installation

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,245

Sarah M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
The guys were on time and very professional, explained things when I had question and showed me how things worked. Cleaned up when they were finished.
Description of Work: Installed new furnace EL296.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,648

Zach P.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Installers arrived in designated time window. Performed work quickly and efficiently outdoor clean up was great. Indoor clean up was sufficient but could have been better price for value care is hard to beat. Will use again.
Description of Work: Replacement of builder AC system. ( outdoor AC unit, Indoor coil, line set).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$4,800

CARRIE D.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Of course our air went out during the first hot week of May. We were able to get an in-home estimate within a couple days of calling. No high pressure sales pitch...just very to-the-point. The air conditioner was replaced within a week of the initial call.
Description of Work: Replaced air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Audra G.
06/2015
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Everything went great. The only negative was it took 3 days to come. It was right around 90 degrees those days it was out.
Description of Work: Replaced an electrical part that went bad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Christopher D.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
They worked out really good. We now have a contract where they come out every 6 months.
Description of Work: AC Diagnostic
Rating CategoryRating out of 5
Yes, I recommend this pro

John K.
06/2015
5.0
auto repair, heating & air conditioning/hvac
  + 0 more
Wonderful experience! Both of ACs were out in my house at the same time (yikes!). The tech from CARE came and was able to get both my systems in working order. One of my systems is very old and he got it back up and running (as best it could be) and helped advise me on the options. The other he simply replaced a fuse. He was extremely professional and did a full inspection of all of my systems while working. The best part was that the half price diagnosis I bought on Angie's ($35) covered all the work. This is the second time I've worked with CARE and the experience was just as good last time. I highly recommend them!
Description of Work: I have two AC units, both of which were malfunctioning, I called CARE to come out and repair them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

John H.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
I've used them for years. They're not finding us to sell or something. They do the work that we asked. They do typically anything. If they have a suggestion, they call us where we are.
Description of Work: For air conditioning, I used CARE Heating & Cooling. We had our AC trapped and they recharged it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Dustin E.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Great! Tim was fast and professional. He also explained all my options clearly and informed me of any additional cost upfront like fixing the cracked exhaust pipe.
Description of Work: turned up my A/C based on the Angies list deal and then tuned up my furnace. Also, caught that my exhaust pipe was cracked so replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Thomas T.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Received quote(3 received overall) - no BS, answered questions directly. Installers arrived on-time, were respectful of our house(laid down tarps from entry to basement), explained the process and the system once installed.
Description of Work: Replaced existing HVAC system and installed upgraded filter and humidifier

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Alan L.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
We have an annual contract of about under $300. They were recommended by a friend. It was a good price. It was less expensive than the other company.
Description of Work: We use Care for heating and air conditioning. We have a schedule with them. They installed our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jane C.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Workers were very nice. They performed maintenance on our AC unit. They fit us right in to their schedule. We are very satisfied.
Description of Work: tuned up our AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

jeffery L.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
arrived early, did great job. Did not try to sell me anything I did not need. Told me about their yearly CARE plan which then made the service call free. Obviously, will use them again.
Description of Work: checked over air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ross M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Tech came within stated time window, was friendly, professionally and knowledgeable. Completed service in 45 minutes.
Description of Work: diagnose A/C problem, replenish freon

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Kara S.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
CARE fixed our furnace and we will use them moving forward for our home and our rental properties.
Description of Work: We had Atlas Butler come out to look at our furnace. After two visits, they recommended we replace our 11 year old furnace. We called CARE for a second opinion as well as having the estimator from Atlas Butler come out to cost out a new furnace. The estimator from Atlas told us that we should not be replacing our furnace and resent a tech out... meanwhile, CARE was looking at the furnace and diagnosed that the control panel was faulty. They saved us thousands of dollars. NEVER USE ATLAS BUTLER! They make commission on parts and furnaces. They are not there to fix your furnace. CARE comes out to fix furnaces.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

LOLA M.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
I called Care Heating and Cooling and they were immediately able to get me on their schedule. We had a significant leak with our Air Conditioner that was causing condensation/water to flood areas of our basement. Andy Cheney, Care Technician, immediately diagnosed the problem and all was successfully resolved in a matter of minutes. We thought so highly of our experience with CARE and Andy, that I just called again for service at another property.
Description of Work: Diagnosed leaking AC condensation tube

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Kella O.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Kelly was extremely professional. She was knowledgable, friendly, and prompt. I will be using this company for maintenance work on the unit this fall.
Description of Work: Identified and fixed a problem with the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Matt S.
05/2015
5.0
auto repair, heating & air conditioning/hvac
  + 0 more
These guys were great! Arrived on time and got right to work. Quickly gave my furnace a once over and immediately noticed the teh filter was clogged causing the furnace to shut off! Cheap and quick! Would highly recommend them to anyone!
Description of Work: Quickly diagnosed that my air filter was clogged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$34.95

Christopher F.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
A team of 3 technicians arrived on time, on the day of installation. They took the time to cover all the flooring from the bottom level to the 3rd floor, where the new install was. The team worked all day and completed the job by 5:00. They had all the necessary paperwork, including scheduling, city inspectors visit and a rebate.
Description of Work: Installed a new air handler and heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

charlotte F.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
My Iphone! CARE started the rebate process with AEP, Lennox, and Gas company. Really top notch installers who explained my options and gave their options on location of AC - I moved it around the corner of the house - perfect.
Description of Work: Old 22 yr old York furnace quit. Was referred to CARE from neighbor who had them install new system (furnace A/C). Great cost, service and excellent work by 2-3 men until the system was completed, checked out. Love my new Lennox 96% eff. gas furnace with Lennox 3.5 ton A/C. Icomfort thermostat can be controlled from my Iphone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

veronica M.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
They did a good job. What happened was we had difficulties with the air conditioner and it wasn't the air conditioner's fault but a mouse had gotten inside to chew the wires. They fixed it and they put some bait in there that we gave them and they didn't charge us for it.
Description of Work: We used CARE Heating and Cooling.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ralph L.
05/2015
4.0
heating & air conditioning/hvac
  + -1 more
We have been Care customers for several years using them for bi-annual check-ups. We even bought a new furnace from CARE in December. I called Care in early April to set up our A/C check-up for end of May when I had a week off from work. I was told that they would schedule me for JULY ! I kept calling to try to get the check-up when I had time off from my job. I finally talked to a supervisor at the end of April who happened to find a time on the day I requested. The tech (Bill) arrived on time and completed the check-up without incident.
Description of Work: Air Conditioning Spring Check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
H13088
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Appliance Repair,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Heating Oil,
Energy Efficiency Auditing

FAQ

CARE Heating & Cooling Inc is currently rated 4.8 overall out of 5.

Sunday: 8:00 AM - 4:00 PM

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 8:00 AM - 4:00 PM

CARE Heating & Cooling Inc accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, CARE Heating & Cooling Inc offers free project estimates.
No, CARE Heating & Cooling Inc does not offer eco-friendly accreditations.
Yes, CARE Heating & Cooling Inc offers a 5% senior discount.
Yes, CARE Heating & Cooling Inc offers emergency services.
Yes, CARE Heating & Cooling Inc offers warranties.
CARE Heating & Cooling Inc offers the following services: HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM