CARE Heating & Cooling Inc

Heating and Air Conditioning, Appliance Repair, Plumbing,

About us

If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - service@careheatingandcooling.com, sales@careheatingandcooling.com.

Business highlights

31 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.81,081 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
3%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 1026-1050 of 1081 reviews

Jeremy M.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

connie C.
02/2015
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: I am having issues with my intake pipe on high efficiency furnace. water keeps getting into furnace. I do not think a very good check was made of the system when it was installed as there were other issues also, like AC would not turn on, intake pipe was not insulated. and there is one one problem to correct with the leaking water.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0


Joseph P.
02/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Fixed issue with ductwork and diagnosed unseen issue with plumbing boot which prevented a large ceiling leak onto a second floor ceiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Martin M.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced a "weak" part.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

M. W.
02/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Have not had service yet. Ask later
Rating CategoryRating out of 5
$40

shao C.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
Just great!
Description of Work: Diagnostic checkup for HVAC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Greg B.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

amy K.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced. Air conditioner and furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$100

Response from CARE Heating & Cooling Inc
Thank you for writing us a review! After looking at our service records we are not sure why our grade for punctuality is deserving of a "D". Would you please let us know so we can work to improve our service in the future? Please email us at service@careheatingandcooling.com or call 614-841-1555. Kind regards, Mike Wiens, President - CARE Heating and Cooling

cristal L.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We woke up and our furnace wasn't working. I called as soon as their office was open and they had someone out within the hour-with no emergency service charge! Arrived when expected, inspected furnace and gave us multiple options to chose from with no high pressure sales pitch. Service was completed in a professional, timely and clean manner. Price was good. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Kurt O.
01/2015
5.0
auto repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: I purchased a service agreement with them early in the year to check the air conditioner (in spring) and furnace (in fall). In the fall they came out to inspect the furnace and I was very happy(as always) with Care heating and cooling. The technician was on time, extremely polite, and also very clean. He answered my questions during the inspection, and let me know that I have a motor that is functioning at the moment, but may be a problem over the winter. There was no pressure to fix it or any type of 'upcharge' suggested. I did ask what would happen if the motor did fail and if it would be a problem to get a replacement and he said no. | |I have to say that I was very happy with both technicians that came to service my AC and furnace. They were both very professional, and I plan on purchasing the service package from Care Heating and Cooling next year as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kai L.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They are very good.
Description of Work: I purchased two Big Deals for a heating or cooling diagnostic service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$34.5

MARSHA F.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Remodeling 2nd floor bedroom with new storage and closet system required moving floor heating/cooling piping and vent out further into room. Thought about trying it myself, glad I didn't. It required savvy and tools I did not possess. Job took about an hour, results fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike M.
12/2014
5.0
auto repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Complete replacement of HVAC system. Received quotes from 3 different companies which were all good, went with CARE because of my previous experience with them repairing my previous system and the fact that they had the lowest cost. Cost was the lowest, they have decent financing options, and were prompt with everything. Install went great, inspection found no problem, and my system works well. Overall they did a great job, it was a smooth process, and I am confident in my final decision to go with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

andy K.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They did good job.
Description of Work: I purchased the Big Deal, "$34.50 for a Heating or Cooling Diagnostic Service Call."
Rating CategoryRating out of 5
Yes, I recommend this pro
$34.5

Chad D.
10/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Paid for a diagnostic coupon on AL. Pretty much feel like it was a scam. Over paid to have coolant filled IMO after a leak was detected but it was going to be another 500-2000 to find and fix the leak??? No thanks. Like I said coupon was a scam. Knew the price to refill coolant was high but at that point I would have to pay another service charge to another company. |Will go elsewhere next time.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$175

Joseph G.
10/2014
5.0
auto repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Furnace inspection-they were very prompt, honest, and detailed. We will use again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from CARE Heating & Cooling Inc
Thank you for the opportunity to show you what we're all about! We are delighted that you are so pleased with the service we provided and hope that you keep us in mind when you need service in the future. Thanks again - Mike Wiens, President, CARE Heating and Cooling

Dennis T.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced 20 year old furnace and a/c unit. |Went well, a lot of work for them. Handled it well, everything works great. Couldn't be happier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from CARE Heating & Cooling Inc
Thank you for trusting CARE to install your home's new heating and cooling system! Your new units will keep you comfortable for years to come. If there is ever anything that we can do for you, please let us know. Kind regards, Mike Wiens, President - CARE Heating and Cooling

Bob H.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They came out to check my furnace and find out if there is something wrong with he coil. They were fine. They had a special at the time and I did not know about it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

veronica M.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: First our air went out on a Saturday Called the service and a real person ansered, she took the took the message. We got a call right away and he said he would be at our house Sunday at 10am. He did and fixed the problem. Our unit is 18 years old he fixed a problem that was performed in our Spring checkup. Decided on s new unit. everything went swimming. I recommend theses people. This company is great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3

Maureen M.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We are in need of a new furnace and a/c unit, but were not in a position to do it at this time. CARE was very helpful in getting us an estimate for the new unit, as well as recharging the a/c system to get us through for the time being. Will definitely use them for our new system in the next 90-120 days.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from CARE Heating & Cooling Inc
We are very happy to have provided service for you and look forward to earning your business whenever you are ready to replace your furnace and air conditioning system. Kind regards, Mike Wiens, President - CARE Heating and Cooling

karen F.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed Furnace and A/C. Very professional throughout entire process. The representative explained the different features of the furnaces and a/c's that would be best for our home and made certain I was comfortable with my decision. Three installers were absolutely great!! It's all good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,400

John C.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed our furnace and air conditioner and it went off without a hitch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CARE Heating & Cooling Inc
So glad that you are happy with your furnace and air conditioner installation! We look forward to earning your business again in the future. Kind regards - Mike Wiens, President, CARE Heating and Cooling

Maria T.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Have been using CARE for regular tuneups of our heating/air conditioning service for at least four or five years. Excellent workmanship. The company also helped us level the outside air conditioner which had developed a lean to it over the years. Totally recommend the company and its service team.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

John B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Recharged the air conditioning system and did a complete inspection and cleaning. Serviceman was very professional and thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Tom C.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent Service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
H13088
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Appliance Repair,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Heating Oil,
Energy Efficiency Auditing

FAQ

CARE Heating & Cooling Inc is currently rated 4.8 overall out of 5.

Sunday: 8:00 AM - 4:00 PM

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 8:00 AM - 4:00 PM

CARE Heating & Cooling Inc accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, CARE Heating & Cooling Inc offers free project estimates.
No, CARE Heating & Cooling Inc does not offer eco-friendly accreditations.
Yes, CARE Heating & Cooling Inc offers a 5% senior discount.
Yes, CARE Heating & Cooling Inc offers emergency services.
Yes, CARE Heating & Cooling Inc offers warranties.
CARE Heating & Cooling Inc offers the following services: HVAC Service, Maintenance & Installation. Heat Pumps, Air Conditioners, Indoor Air Quality Equipment. Carbon Monoxide Testing.

Contact information

5750 Chandler Ct., Westerville, OH 43082

https://www.careheatingcooling.com

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
8:00 AM - 4:00 PM