B&T Roofing Ltd

Really well, the installation team showed up promptly each day and cleaned up every evening. We felt the quality of work delivered was very high.

Wonderful. A squirrel chewed a hole in the soffit and gained access to the attic. After eliminating the squirrel and trying to patch the hole, birds managed to get in. After getting rid of the birds I cleaned the damage up the best I could, and stuffed the hole with a tarp. B&T came out and gave me a free estimate, which was very reasonable. I already had purchased the necessary material to replace the soffit, so they took it back to the shop and painted it (it was too cold to paint outside). They repaired the soffit, gave me back the unused material, and cleaned up after themselves. The serviceman wasn't happy with the result, so they scheduled a time to come back and caulk the area and repaint it. Todd Nicholson performed this work and it looks great. I couldn't be happier with the results.

The quote and review process was very personal and easy, and helped my decision to hire this company. The crew arrived as scheduled, and the work was completed the same day as planned. Clean-up was done to my satisfaction.

It went as I was told that it would. Delayed a day due to weather but completed in one day.

They did a excellent job. We would absolutely use them again if needed.

It was okay. There were no issues. They were prompt. They were there on time. They were courteous. They were there when they were supposed to be.

He gave a fair price, but we decided to go with another company.

meaningful discussion… not resolved yet

Not well. Tracy and Todd are a poor examples of business owners. A job as simple as mine went overboard. Turns out the lady I spoke with in billing is the owners wife, Tracy Muth. That is the icing on the cake.. She did not bother to check back or have her husband call after I called and complained about the work done. Tracy also took it upon herself to bill my credit card the balance of the bill before the repairs had been made without my permission. So they are holding on to our credit card numbers, Bad business.

I initially spoke with Robert Bills who came to give me an estimate and agreed to take the job. This company has sub contracted my gutter, fascia and soffit service out to two other companies. I contacted Angie's List to get a service provider that will complete the work I need done not to sub contract out the work having me wait for months now and I still do not have the work complete. This company's assessment of what was wrong initially was incorrect. I want my money back or the company to come back to my home and finish the work themselves...not another sub contracted company.

Robert came out promptly to provide an estimate. When there was a problem with the emailed estimate coming through the company was quick to follow up and re-sent and called to confirm receipt. Very professional. The estimate however to replace 5 pieces of soffit was extremely unreasonable - $505.00. Many hundreds over another estimate. As a courtesy I let the Tracy and Todd Muth (owners) know as I have tried to use their services a few times and have many properties. Tracy was extremely nice and sent a message saying she will review with Todd and Robert. They did not complete the work.

Over the weekend we had a bad wind storm and we noticed some shingles were blown off. I called B&T Monday morning at 8:15 and he said he would be out by 9. He showed up promptly at 9 and by 10:15 they were done. I have used them in the past and I will only use B&T for my roofing repairs.

Everything went perfect! Clean up was great and all were very courteous and professional.

They were very professional, prompt and they did what they said they were going to do. Everything went as planned.

Great on time professional work

They did a fine job. Field supervisor very helpful. Todd (owner) very nice, helpful, a little slow to respond when I needed to talk to him, but always came through.

Robert is a really good guy (so conscientious of private space, he waited to be let into the back). Super knowledgeable and kind.

Our first contact was with Greg in sales. He arrived as scheduled, was thorough in explaining the products and took the lead in involving our insurance company and reporting the claim. Once the insurance company took care of their part we were able to get started on the actual replacement. The crews were prompt, professional and very respectful of our property. I would definitely recommend this company to anyone interested in exterior work to a home. Also they did return in 2015 to fix an issue at the front porch area that was giving us some trouble---it was taken care of.

I received a quote to have fascia replaced on my roof line. I would have loved to have hired this company but there's few things on a professional level of making that not happen. On June 11th I had scheduled a quote and several days later I received it by email as they refused to provide it in person at the time of the quote. Secondly, I received an e-mail from Heather on June 19th checking (even though I had left a voicemail several days earlier with no response) in stating only that Robert asked her to follow up with me. Literally that's what it says. It doesn't say anything about have you made any decisions on whom to hire or we hope you choose us...nothing it was as if someone told her to follow up and she did the bare minimum. I did respond to that e-mail the same day I received it and have never heard back. Ever! If this wasn't enough for me to discount them I gave them another shot. I called them again July 21st and left a voicemail. I did receive a call back from Heather on July 22nd leaving me a voicemail as I was not available at that time. I called them back on July 23rd and spoke to Heather. First I asked her what lead time I was looking at to have the work performed she could not provide me any type of time estimate only stating she has no idea. I then requested a detailed quote. The quote they originally provided has no detail. Details are important not only (but mostly) for my protection but also theirs. As an example what type of fascia single, double, ribbed, what color, what type of finishing nails etc....she was obviously not pleased with this request and pretty much shut me down as well as the conversation and her tone said it all. She was annoyed. She said and I quote, "I'll tell you what I'm willing to do. I'll have Robert call you back". I asked when would he call me and she said she had no idea and would not provide me any type of timeframe. My concern at this point is if this company's work is of the same calibur as their quotes and customer service it's worrisome at best. And secondly, I did not have an unrealistic request but was treated as though I did. I would say if you choose to hire this merchant keep a very, very close eye on them. To further, I would like to take the high road but the comments of this merchant is not accurate. The ONLY email that came through was on the 19th. Heather did not say something cordial. The moment I asked for a detailed quote she. shut. down. Her voice became abrupt and maybe mine did too I can't say....if someone is dishing it out I am likely to return it I'm not a saint but I was not rude. Everything I originally said I stand by. I guess as a member, you can judge for yourself but I would personally question a merchant who receives feedback they don't like so they automatically call the customer a liar! I am many things but a liar is not one of them! Furthermore, during this same conversation, I did not bring up price. I had emailed asking to see if a better price could come about I already mentioned that and there was no reply to that email ever. I am enclosing a cut and paste of my quote which again is my sticking point. If a company doesn't understand why I would want to protect myself in regards to a quote for work happening on my roof line then...... ****Copy of email from July 19th there IS no other email! At least not that I actually received. This is that Estimate in it's entirety: Repair We propose to furnish all material and perform all labor necessary to complete the following: Replace missing piece of fascia on front, second story rake edge Clean up and haul away debris Magnetize yard and walkway Job will be completed according to manufacturer?s specifications and City code WARRANTY ? One-year workmanship warranty ? Manufacturer?s material warranty (Caulking excluded) ? ** Warranty will not be valid until balance due is paid in full ** We propose to furnish material and labor, complete in accordance with above specifications, for the sum of ........................................................................$ Payment terms: 1/3 down payment.......................................................$ Remainder of cost to be paid upon completion ..........$ 285.00 We require a credit card number on file for all repair work. The down payment and final payment can be made by credit, check or cash. The 1/3rd down payment is required before the work can be scheduled, final payment is due upon completion. Past due accounts are subject to a service charge of 2% per month on the unpaid balance with a minimum service charge of $50.00 on accounts 15 days overdue. The buyer agrees when accepting this contract for work that any service charge will become his financial responsibility. If any account is referred to an attorney for collection, the buyer agrees to pay B&T Roofing Ltd.?s attorney and collection fees along with the stated service charges. Please note: As part of the repair process, additional wood requiring replacement may be found. If this occurs, or if other additional work is required outside the scope of work outlined above, B&T Roofing Ltd. personnel will notify homeowner and additional charges, including $75.00 per man-hour, plus materials will apply. 26 Israel Street ? Westerville, Ohio 43081 ? Office (614) 882-6397 ? Fax (614) 901-0395 B&T Roofing Ltd. Proposal/Contract Page 2 Additions and Revisions: Job Cost ......................................................................$ Additions or Revisions ................................................$ Total Job .....................................................................$ Customer acknowledges that mold, fungi, bacteria and other similar microorganisms (?Organisms?) commonly exist in homes as a result of rain, humidity and moisture in the home and on materials delivered to the home site and installed during the course of Construction. B&T Roofing Ltd. does not make any warranties, either expressed or implicitly, regarding the presence of Organisms or environmental pollutants in or about the property upon which work is being performed. Customer agrees to release and forever discharge B&T Roofing Ltd., its subcontractors, employees, and or officers from existing or developing Organisms and environmental pollutants, including any loss, cost, or expense arising out of the abatement, testing, monitoring, cleaning, removing, containing, treating, detoxifying, neutralizing, remedying, or disposing of, or in any way responding to, or assessing the effects of such Organisms and environmental pollutants. Any alteration or deviation from above specifications involving extra costs will be executed only upon written or verbal orders and will become an extra charge over and above the original estimate. All agreements contingent upon strikes, accidents, or delays beyond our control. Owners to carry appropriate homeowners insurance to cover all acts of nature and other necessary insurance upon work stated above. B&T Roofing Ltd. will provide Workers Compensation and Liability Insurance on work stated above. Respectfully submitted by: Robert Bills B&T Roofing Ltd. Acceptance of Contract The above prices, specifications, and conditions are satisfactory and are hereby accepted. You are authorized to do the work as specified. Payment will be made as outlined above. Signature Signature Date Date Date Date Payments Made Amount Type Amount Type CONTRACT AND PRICE ARE VALID THROUGH: Thank you for the opportunity to submit this proposal. 26 Israel Street ? Westerville, Ohio 43081 ? Office (614) 882-6397 ? Fax (614) 901-0395 ****Email End***** Please forgive me as cut & paste is not working out so well in this particular situation. As you can see this "detailed" quote, in my humble opinion is not very detailed. What type of fascia are they going to use as just an example single or double ribbed, white or some other color, what type of adhesion are they going to use to attach. I've worked in an industry for almost a decade helping homeowners with these very situations. And when there are no details and something goes wrong and then the homeowner has no way to protect themselves. I have to tell you it literally breaks my heart when I've had to tell homeowners in the past nothing can be done because this is what the quote...or receipt say....when no real detail is on the quote they could put up any material that they want to even if it's not what was verbally agreed to because this is what is in writing. Now I'm not saying that this company would have put any old, incorrect material up there, but I also do not know that they wouldn't have. My original sticking point was to have every piece of material that a merchant is going to be placing on my home, in which compensation is included, completed spelled out. As an example are you going to be using 14ft. white double ribbed fascia, 10 finishing nails etc....this is simply good practice! It, right off the bat, shows the homeowner you care about their home and project and provides the homeowner AND merchant protection on bill of materials and work as important with any job big or small. When it's spelled out everyone involved knows exactly what to expect from beginning to end of project and then if something veers off then everyone knows a discussion needs to occur. Not everyone is aware of what materials should be used on their homes which is why professionals get hired. My only objective is protect other homeowners from unforeseen hardships...we all work hard for our money and for our properties and we simply want merchants who feel the same.

We were extremely pleased with all interactions with B&T Roofing. When the salesman came out for our free estimate, he thoroughly inspected the existing roof from inside and out and then sat down for a conversation with us about what we wanted. He made recommendations about bringing things up to code and explained our options. We also had 2 other companies do estimates (both were highly rated by both Angie's and BBB), but B&T impressed us the most from the start. All contacts were handled very professionally. The roofers arrived promptly on work day, and worked efficiently until the job was done. The job foreman kept good communication with us during the process so there were no surpises. The work site was cleaned well at the end of the job. No complaints here - we would recommend this company to anyone who needs a new roof!

They worked with us to get the cost down. They did a good job for us.

Matt was the person I dealt with all the time from B&T Roofing. He was awesome!! He had great ideas, did research on different products and came up with great solutions for our challenging roof. When additional work needed to be done, He would have the cost and details all printed out. The end product was amazing. Anytime I would ask Matt to look at the roof to make sure a limb had not damaged any areas ,He would promptly come and inspect it for free. This company is such a great blessing to this area. We plan on using B&T Roofing for our next project which is siding. I know with this company doing all the work it will look amazing. THANK YOU MATT and B&T ROOFING!!!!!!I very highly recommend Matt and B&T Roofing for anyone who wants a quality roof, done right the first time in a prompt manner !!!!

I write such a great recommendation for Matt Kemp. The guy was superb. I also had a couple follow-up question/concerns. He came back twice to check on them and make sure I was satisfied. No questions asked.

Called and quickly got an appt for someone to come diagnose the problem (minor leak in ceiling) and write an estimate. Robert quickly determined the problem and wrote an estimate which I accepted on the spot. Expected to have work done the following week and they called the next day and we were able to coordinate so they could get the work done that day. All is done and good. B&T has been consistently good. This is the third time I've used them.

They did an excellent job and I would recommend them to others.