AARON & AARONS ROOFING COMPANY INC.

BEWARE! The pictured board was left on my "replaced" roof. Aaron and Aaron roofing argued that huge hole of rotten wood was where the vent was cut out. I hired Aaron and Aaron Roofing on June 22, 2015 to replace a small asphalt shingle roof on one of our investment properties where we had water penetrating into the interior of the property. Ron Scott, Aaron and Aaron Roofing, sub-contracted the work and we received a botched roofing job. Aaron and Aaron did not replace any of the rotted out plywood or rusted flashing, nor did Ron inform me that I needed new plywood or that the roof frame below and the box gutter was also significantly rotted from water damaged and in need of replacement at that time. Aaron and Aaron simply laid new asphalt shingles on rotted out plywood over a rotted out roof frame. I paid Ron Scott, Aaron and Aaron Roofing his full asking price of $1,100. Fast forward to June 2017, when once again, we had significant water penetration of our property. I called 3 roofers for estimates, Ron Scott being one of them. While inspecting the property to provide me an estimate, one of the other roofers informed me that the roof I thought I had paid Aaron and Aaron Roofing to replace in June 2015, needed to be completely torn off and replaced. He was so insistent that he offered to not charge me for replacing the roof if he was mistaken. So, I agreed and he and his crew proceeded to tear off the roof Aaron and Aaron Roofing had supposedly replaced for me in June 2015. When the guys began to scrape off the asphalt shingles, I saw something white coming up through the roof boards. I asked them to stop and walked onto the roof personally. Much to my dismay, the white I saw was plastic wrapped insulation coming up through a rotted out and completely water saturated piece of plywood on my roof. As the guys proceeded to the left, they found an additional rotted out board where a piece of white metal had been cut and placed over the rotten section of the board on my roof. Needless to say, I contacted Ron Scott immediately. He came out and offered to put new shingles on the roof. I informed him that my whole roof now needed replaced down to the gutters and wood frame. He said he would require an additional $3800 to do the job correctly. I declined and asked that I simply be refunded my money for the $1,100 job he should have completed correctly in June 2015. Ron Scott of Aaron and Aaron Roofing has not refunded my money to date.

They are very good, efficient, and clean up after themselves.

They were supposed to put in new vallies and chimney flashing, gutter edging, clean out the gutters, add vent pipe flashing, new roof vents, and step flashing ware, and also new rake edging. In the middle of the roof, we were supposed to have a long vent, but there was no opening for the vent. Everything was up in the attic, with no ventalation. There were two fans up there, but they weren't even working properly. The ice guard, around the edge of the roof wasn't functioning, but he told us that it was not needed. We called the city to check on this, and the city told us that it was supposed to be put on. When the new roofing company came out to look at it, we realized that the ice guard was never added, and that was causing splintering and other issues with the roof. Aaron & Aarons quoted me 1500, first and then another 3000 to put an ice guard all the way around. Another contractor came out (because I wanted another quote) and he said the roof was a mess. There was no venting/ice guard etc around the roof. Aaron & Aarons kept telling us that it wasn't necessary per city regulations, so they never added these things to our roof. My son said that he didn't even go up onto the roof to check anything, he made his decisions on what was needed based on his view from the ground.

Job went well completed the job just as they promised. Even fixed an issue that was brought up while they were here.

They were the first estimate I got. They were going to charge $900 for just the gutters. The next estimate was for $380, so there was quite a difference in price. I probably wouldn't go back to them. We weren't there when they came out. They weren't difficult to get back to. They were punctual about returning phone calls. I called the guy who gave the estimate, and he was professional and courteous. I just wasn't happy with the estimate. They were pretty professional.

He was very nice. It was good that he gave me references. He was polite enough. He nailed up because part of my siding had blown half way off. He came back, and he did fix that for me, so would continue to blow off. I am still considering his quote.

They have been excellent. They always come when I need them and are prompt and well priced. I have been very satisfied with the work that they do.

I was very impressed, but my only problem is that at present, I can't afford to have done what I needed for the price he quoted me. I'm sure it was a fair price and he would have done a great job, as I was impressed with the way he presented himself and the way he looked at everything I needed looking at. He went right out to his truck and figured the estimate right on the spot, which impressed me because everyone else said they needed a few days and that they would get back to me soon. He gave me the estimate right away as he said he had the knowledge of the materials and the labor. I waited 15-20 minutes and he came back with the quote entirely written up, and even gave me a senior citizen discount. He also offered a payment option. He did things that other contractors would not do, as he was the only one who figured the job on the spot. I was totally impressed with him all the way around.

Had bad storm damage on an older roof. The company came out promptly, gave an accurate estimate & fixed the roof when they said that they would be there. The gutter & overhang repair looks nice & has held up well/ The roofers they hired did an excellent job & they were at our house after dark sweeping up after themselves. very pleased.

Aaron and Aaron s Roofing Company INC installed my roof and everything was fine. I received a 5 year workmanship warranty from the company. As well as, the shingles have a warranty of 50 years for the shingles and a 5 year warranty on lift off from wind damage, for winds up to 110 mph. Now apparently Columbus had winds up to 75 mph on September 14, 2008. Back in 2004, everyone in my neighbor had new roofs installed due to hail damage, and none of their shingles are missing. On September 14, 2008, due to wind I lost 6 areas of shingles on my roof (one large area approx. 12 ft x 4 ft). The next day, September 15, I called Aaron and Aaron s roofing to come out and look at the roof. On the 17th I called them back, and asked if they had the original contract and knew how steep the roof was and asked them to fax me that information for my references. The owner of the company called me on the 18th and stated that Aaron s and Aaron s Roofing was leased out to another company, a storm chaser , during the time my roof was installed, the company that had sold me the roof and that supplied me with the building permit forms and the workman s compensation permit used Aaron and Aaron s Roofing name and documentation. Apparently Aaron s and Aaron s Roofing gave this storm chasing company all their documentation, to show that they were a recordable company, and Ron Scott, the owner and father of the current owner, received commission for all this company s sales, using the name Aaron s and Aaron s Roofing. The father later gave his company to his Son, its current owner, which has the same name and information. The son states that the people who installed my roof have disappeared and he has no idea who they were or where they went. He says he has no records from any of their work, which the fathered received the commission from, using the company name. I have all the documentation stating that his company, Aaron s and Aaron s Roofing, installed my roof and currently have a 5 year workmanship warranty for my roof. All I m requesting is that his company honors the warranty they gave me.

The crew came out on a very cold day in February and worked for about 6 hours removing old siding, covering the vent, and installing new siding and re-installing all the trim around the windows including the shudders.

I WOULD NOT TRUST THIS COMPANY. THEY REPLACED OUR ROOF JULY 2003. THE CONTRACT FOR THE JOB SPECIFIED A TWO-YEAR WARRANTY. THE ROOF NOW HAS A LEAK. THEY HAVE GIVEN US VARIOUS REASONS FOR WHY THE WARRANTY IS NOT BINDING, NONE OF WHICH ARE VALID. JUDGING FROM OUR EXPERIENCE, DON'T EXPECT THEM TO HONOR ANY WARRANTIES.

PROMPT, FRIENDLY SERVICE. I BELIEVE THE PRICE WAS FAIR SINCE IN INCLUDED THE EMERGENCY CALL.

THE ROOFER WAS VERY THROUGH EXPLANATION. HE WAS VERY TIMELY. HE COMPLETED THE JOB ON TIME. HE DOES WHAT HE SAYS HE'S GOING TO DO

THEY WERE PROMPT IN SCHEDULING AN ESTIMATOR TO COME OUT. THE ESTIMATOR WAS PUNCTUAL AND PROFESSIONAL, YET NEVER GOT BACK TO US WITH AN ACTUAL FIGURE.

I HAD PROBLEMS WITH MY INITIAL SALESPERSON, WHO IS NO LONGER THERE, AND WITH THE PEOPLE THAT HE SENT OUT. THEY FOUND OUT LATER THAT PART OF THE WORK WAS NOT COMPLETED PROPERLY CAUSING WATER DAMAGE, WHEN I CALLED THEY WERE RESPONSIVE AND HAD THE PROBLEM CORRECTED WITHIN 72 HOURS, BUT NOW I HAVE 4 MONTHS WORTH OF WATER DAMAGE.

RON SCOTT WORKED WITH MY INSURANCE COMPANY TO ENSURE THAT ALL DAMAGE WAS COVERED, BROUGHT SAMPLES TO MY HOME SO THAT I COULD SELECT REPLACEMENT TILE, AND ANSWERED ALL MY QUESTIONS. THE WORK WAS SCHEDULED AND COMPLETED ON TIME WITH VERY LITTLE LEFTOVER LITTER (I FOUND IT WHEN I WAS TRIMMING SHRUBS AND WEEDING). A FEW BRANCHES OF TREES NEAR THE HOUSE WERE BROKEN - THEY WERE DELICATE BRANCHES (DOGWOOD) CROWDING THE ROOFLINE, AND EASILY TRIMMED AWAY.

THE RECEPTIONIST SAID THAT THEY DON'T COME OUT TO GIVE ESTIMATES, BUT GAVE ME A QUOTE OVER THE PHONE WITHOUT KNOWING WHAT WAS WRONG OR WHAT NEEDED TO BE DONE.

WE WERE SATISFIED WITH THE EXPERIENCE.

JOHN WAS KNOWLEDGEABLE AND HONEST, BUT DIDN'T RETURN PHONE CALLS PROMPTLY. ALSO, IT WAS SEVEN WEEKS FROM CONTRACT TO THEM SHOWING UP INSTEAD OF THE PROMISED TWO. HOWEVER, IT WAS ALL DONE WELL AND INSTALLED PROPERLY. CLEANUP WAS VERY GOOD, ONLY FOUND A FEW NAILS ON THE LAWN. IT WAS ALL DONE IN 2 DAYS BY A CREW OF 3 OR 4 GUYS, THEY WERE VERY PROFESSIONAL. EVEN ADDED TWO BOXES ON EITHER SIDE OF THE GARAGE DOOR FOR ME TO ADD OUTSIDE LIGHTS. THE SIDING LOOKS GREAT, AND THEY PROPERLY CAULKED THE SEAMS, AND THE TRIM IS TIGHT AGAINST THE EDGES. VERY WELL DONE.

JOHN WAS KNOWLEDGEABLE AND HONEST, ALTHOUGH NOT THE GREATEST ABOUT RETURNING CALLS PROMPTLY. HE SAID THE CREW WOULD BE OUT WITHIN 2 WEEKS FROM SIGNING THE CONTRACT, AND IT WAS ALMOST 7 WEEKS BEFORE THEY CAME. BUT, THE WORK WAS WELL DONE AND ALL COMPLETED WITHIN ONE DAY. CLEANUP WAS GOOD TOO, ONLY FOUND A FEW SMALL PIECES OF DEBRIS. GOOD QUALITY PRODUCT AND INSTALLATION.

THIS COMPANY WAS HIRED AS A GENERAL CONTRACTOR AND BEGAN WORK IN JULY. AFTER COMPLETING THE ROOFING AND SIDING WORK, THEY WERE TO PAINT TRIM (OR SUBCONTRACT WORK OUT). THEY PRESENTED ME WITH A BILL AND GAVE ME THE CONTACT INFORMATION TO OBTAIN A PAINTER. I DO NOT FEEL THAT THIS IS SOMETHING I SHOULD HAVE TO ARRANGE, AS THE PAINTING WAS INCLUDED IN THE INVOICE. I AM CURRENTLY WITHHOLDING PAYMENT UNTIL THIS ISSUE IS RESOLVED. I HAVE ATTEMPTED TO CONTACT THE COMPANY REGARDING THIS, BUT I HAVE NOT HEARD BACK FROM THEM OTHER THAN TO REMIND ME THAT PAYMENT IS DUE.

DEALING WITH THE COMPANY WAS A PLEASURE, FROM THE FIRST PHONE CALL UNTIL THE JOB WAS COMPLETED. THEY EVEN EXCHANGED THE FIRST BATCH OF SHINGLES THAT I HAD CHOSEN AND THEN DECIDED THAT I HATED, ALL WITHOUT ANY CHARGE. WORKERS WERE DILIGENT, CAREFUL, AND NEAT. FOLLOWUP WAS EXCELLENT. GINGER AND SEVERYN WERE BOTH VERY HELPFUL.

CAN'T SEEM TO GET A CALL BACK REGARDING OUR INSURANCE CLAIM FROM THEIR REPRESENTATIVE. HE TALKED A GOOD GAME TO GET US TO USE HIM FOR OUR CLAIM WITH THE INSURANCE COMPANY. AFTER SIGNING A CONTRACT STATING HE COULD WORK WITH THE INSURANCE COMPANY, WE HAVE NOT BEEN ABLE TO GET HIM TO RETURN CALLS. MY HUSBAND WOULD CALL JOHN; THEN HE WOULD SAY HE'D LOOK INTO IT AND CALL BACK BUT WOULD NEVER CALL BACK.

VERY RESPONSIVE. THE INSURANCE COMPANY OK'D ALL OF THEIR WORK. THEY DID ALL THE SIDING IN ONE DAY. JEREMY, OUR SALESMAN, WAS VERY GOOD!