WINELCO INC

Awesome company

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On Saturday before Labor Day I discovered my septic system's motor wasn't running. I called Winelco who has 24 hr. emergency service. Their answering machine gave a phone number to page a technician. I paged and he called back within five minutes. He explained that due to the type of my system the repair could wait until Tues, saving me the higher weekend charge. They repaired the motor (new vanes, new bearings, brushes, plugs) for $123 plus a service call which they waived since I signed up for their annual service contract ($120/year for three visits to make sure it's working properly and clean filter). They arrived on time, returned calls as promised, and did a really good job explaining what was wrong, how my system works, and instructions on what I should do to keep the system as healthy as possible. Everyone I talked to was polite and professional. They also have 24 hour emergency service (although that's extra of course), which not all septic companies offer.

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Everything was great. The technician arrived on time answered all questions promptly and professionally.

WINELCO HAS BEEN GREAT AT REGULARLY COMING OUT TO INSPECT OUR SEPTIC SYSTEM. THEY HAVE BEEN PARTICULARLY HELPFUL WHEN OUR 3-YEAR-OLD HAS FLUSHED VARIOUS OBJECTS DOWN THE TOILET! WE WILL CONTINUE TO MAINTAIN A CONTRACT WITH THEM.

WINELCO DID A VERY NICE JOB FOR US. DOMINICK (TONY) WAS IN CHARGE OF OUR WORK AND ONCE THEY GOT STARTED HE WAS THERE EVERYDAY WORKING UNTIL THE JOB WAS COMPLETED. HE WAS ABLE TO ASSIST WITH A FEW EXTRA REQUESTS WE HAD AND DID A VERY NICE JOB GRADING THE FRONT AND BACK YARD WHEN EVERYTHING WAS FINISHED. THIS IS A QUALITY COMPANY AND THEY WERE FAR BELOW SEVERAL OTHER BIDS WE WERE GIVEN FROM COMPETITORS.

THE SERVICE TECHNICIAN, TONY MOUNCE, WAS VERY PROFESSIONAL. I WANTED TO KNOW EVERYTHING ABOUT MY SEPTIC SYSTEM AND HE WAS VERY PATIENT AND THOROUGH. HE KNEW THE HISTORY OF MY SYSTEM AND THE PROBLEMS THE PREVIOUS HOME OWNERS HAD WITH IT. HE DID SOME EXTRA THINGS ON MY JOB THAT THEY DID NOT CHARGE ME FOR. I ALSO APPRECIATED HIS EXTRA CARE TO COVER THE TRENCHES TO PREVENT MY CATS FROM GETTING TOO CURIOUS OR EVEN WORSE, TRAPPED IN THE TRENCH. I WAS SO IMPRESSED BY THEM I SIGNED THEIR ONE YEAR SERVICE AGREEMENT. IN THE SPRING TONY'S COMING BACK TO GRADE THE AREAS WHERE HE DUG AND ADD TOP SOIL TO WHERE THERE WAS TIRE DAMAGE TO THE LAWN.

THEY DID NOT FOLLOW-UP AS COMMUNICATED ON INITIAL CALL. WHEN WE CALLED BACK, THEY SAID THEY WERE VERY BUSY AND WOULD ONLY COME OUT TO VIEW OUR REPAIRS FOR A MIN. OF $2000. THEY ESTIMATED REPAIRS TO COST AT LEAST $6000 WITHOUT EVER VIEWING OUR PROJECT IN PERSON. THE ESTIMATES WERE WELL ABOVE ''MARKET'' AND CLEARLY DESIGNED TO EITHER DISCOURAGE US OR TAKE ADVANTAGE OF MARKET DEMAND FOR THEIR SERVICES. THE SERVICE TECH ON THE PHONE WAS VERY UNPROFESSIONAL AND RUDE.