Wildlife Control of Ohio Inc.

Company required I give them credit card information before they came. I usually wouldn't do that but decided perhaps sometimes in animal removal business animal leaves or carcass is found before they come and trip is wasted so in this instance I gave him credit card number ahead of time. When they got here the two men spent more time sitting in my living room going over a contract for service and explaining to me where I needed to sign than looking for the dead animal carcass. After initialing all areas on their contract they 'x'ed for me and with having my credit card information already in hand, they did little to find dead animal carcass. I ended up with just an inspection of an area of about the size of a shoe box, right where I told them I saw animal disappear into and odor come out of. No professional level inspection service, tricks of the trade, good detective work or any sign of a desire to be of service. After I saw that the area they were 'working' was so small, I asked them not to go ahead with the next and last step, spraying the small area with a disinfecting fog which was to be an additional $100.00 Their response was "you already signed for it". They acted like they were 'helpless' to change the contract because it was already initialed and in their pocket. Mind you, I wasn't asking to be relieved of charges for tiny but expensive amount of "work" they had already done, but asked that they not go ahead with this last "work" since obviously area was so tiny and contained no dead animal but they said you already signed for this so it's too late, so they 'fogged with disinfectant' this small shoe box size area that obviously never contained a dead animal and it cost me another hundred dollars. I asked to look into area with their camera after it was vacumed to see if it was at *least cleaned and it looked as if there was still 'something' in it. They said I was seeing a 'cobweb'!!!!! I asked how could you have thoroughly vaccumed the space and leave a cobweb intact. They said "we only agreed to vacuum out the insulation mame and the insulation is all out". Prior to that, I had brought a clear plastic garbage bag to them and asked that they empty contents of shop vac into it so I could see if anything at all was found, any sign of animal remains and they said they could not open up shop vac as it would be "dangerous". I said not inside the house, but outside. Again, they said they couldn't do that since that would be dangerous to open it up!!! After much unhappy back and forth over this issue they finally opened up their shop vac outside. Inside was completely clean, soft wooly insulation, not discolored, not even a bug. That's fine. I did not ask to see this to complain but so that I would get an idea as to whether area ever contained the dead animal, to get some information for my expense, even if I didn't get the dead animal. This company is full of tricks and not interested in being of any service, so avoid them. Response to company's response: Technicians who came here were very young so to them I might have been very old (63) but reason I asked them to bring in two boxes that had been delivered to porch was because I was on crutches due to foot surgery and they were walking by them to step in. They contained rolls of paper towels. If they were polite, they would have offered to bring them in, seeing I was on crutches. Other boxes they moved were in the way of the area the chipmunk disappeared in to. They have fabricated a story.

I called and asked them for thier license but the rep said he would need to talk with his supervisor. They never called back so I called them and when we spoke again they said they had to cancel my appointment with them. They said they would shred the credit card information. They said if I don't use them for the job then they would charge me for half of the inspection fee, which I found odd.