University Moving & Storage Co

We have moved 5 times in the last 12 years and this has been our best move yet. Nick Malott managed the packing, driving, and delivery of our cross country move. Nick arrived early each day and was very efficient and professional. Nick completed the job ahead of schedule and made the move easy on us.

I was assigned third party mover, University Moving and Storage by North American Van Lines on 12/8/22. I met with Blake Bruns who assured me that my move would be treated as if I were family. I requested packing services for garage items only. On 12/27/22, 7 movers from University arrived with no truck and no packing supplies. They proceeded to repack items inside that I had ready to be loaded and then told me that they needed to pack items inside my master bedroom drawers. They left after 4 hours and came back 12/28/22 with a truck and loaded all contents from my home. On 12/28/22, I told driver Nick that my house in Wilmington was ready for the items at that time but he said that he had already scheduled another job so 1/9/23 became the agreed upon move in date. On 1/6/23, Jacob Black of University contacted me that Nick was not able to deliver until 1/10/23. I complied with the delay because I needed my furniture after waiting that long. On 1/10/23 Nick arrived with 4 movers from Wilmington. Immediately the movers from Wilmington began telling me that they could return the next day to finish the job. The move became chaotic as boxes kept coming in before furniture. The driver Nick was not present in the house until 6PM at which time he said that everything needed to be off the truck because he was leaving. He told me that he was going to leave items on the driveway. Key pieces of furniture were slammed into the garage. I refused to sign the inventory sheets that Nick shoved at me because the move was not complete. He stormed out taking the inventory lists with him. He left with no beds or tables assembled and the house in complete disarray. I couldn’t find lamps or bulbs. I tried to get in touch with my move coordinator Jacob Black but he did not pick up and did not return my message. Two of the Wilmington movers came back 1/11/23 and told me that they expected to be paid by me to finish the job. I had them call Nick who screamed at them that the moving coordinator Jacob Black had already called me three times that morning. Blatant lie because the Wilmington movers were sitting with me near my phone. I called Nick then who said “Not my problem” and he hung up. I called my moving coordinator Jacob Black again who had me speak to the operations manager Robert Shofstall. I FaceTimed him the condition of my home. He did arrange for 3 movers to assemble items but not until 1/14/23. I had to continue staying at a hotel due to the condition that the home was left in. On 1/15/23 I was able to finally locate and open a University packed box from my master bedroom drawers. It contained my jewelry box with several high value items gone. I contacted the company immediately and Robert Shofstall told me that he would meet with Nick and find out what had gone wrong with the move. He asked me which movers I suspected were involved with the theft and he gave me his own opinion. I did not hear anything for a week and contacted him again. He deflected during this conversation and told me that Nick had said that I had asked for the delayed delivery and he himself was not responsible for the theft because he was operations only. He told me to file a claim with North American as they were responsible for claims. That was the last communication from him. He quit responding to emails or calls. North American denied my claim and told me that I needed to file a police report (which I had done the first day). Victoria Gaskill of North American told me that I would have to address the stolen items with University. North American also denied my Late Delivery claim saying that I had requested the late delivery, which I did not. This is the worst move that I have ever had and the worst customer service that I have ever experienced. I would never recommend this company to anyone. They hire LIARS AND THIEVES. They definitely do not treat you like family and I would never trust them with a safe move period.

When our driver, Scott Fisher from University Moving, first entered our home in Cincinnati, we were immediately put at ease. We could tell that he was definitely the right guy to be in charge of our move to the Indianapolis area. He was very professional, experienced, courteous, listened to us and most importantly was very careful and meticulous throughout the 3-day moving process. He was in charge of hand-picking his own crew and did an outstanding job with that. Everything went well all three days (packing, loading, unloading) … we could not have asked for a better outcome. I want to thank three very important people that worked diligently to ensure that our move went smoothly. Mark Bruns is Vice President and is also the gentleman who came to give us the original estimate. He is the first one we met from University and because of him, we were pretty much sold on the company immediately. Bev Davenport is a Moving Management Specialist (Coordinator) and tracked everything during the move. Noah Schechter is located at their company headquarters in MI and is multi-talented, with his primary responsibility/title being Relocation Specialist, but he also gets involved with the customer to provide a good experience. Thanks again to University Moving & Storage for a wonderful, stress-free move!

Very professional group all around. On time with both packing and loading and unloading.

From the moment sales/estimator Chris Clement entered my home through the detailed bid and the execution of the move by Nick Malott took place three weeks later (including all conversations with the office - Bev) everything was strictly professional. I enjoyed everyone so much i wrote notes back to their bosses. They could not have been better in any catagory - i have done a cross country move before and this was far superior!!! we were kept apprised of each change along the way and there were no surprises. I could not recommend any company with any higher comments - i have grey hair and have been on the planet for a while - these guys are the best

Everything went just as University said they would go....they were very good at explaining all details and carried through with delivery dates and times.

unknown

The estimate was free. They arrived on time and moved us without a scratch. The men were polite. They seemed very experienced and moved efficiently. The cost of the move was less than the estimate.

They are professional, timely, courteous, and careful.

NEAT, EFFICIENT, CLEAN , FAST, WOULDN'T USE ANY OTHER MOVER