The Roofing Annex

Andy was so very helpful. He walked us through process and helped select best roof for our home.

We had an excellent experience with Roofing Annex. It was a long process due to my insurance company. The process started in May for me with the roofing company whom we used at our last home. When my insurance company strongly resisted, the old company backed down without a fight! I had to find another company to help. Thankfully, after meeting with 2 other roofing companies, in June I found Roofing Annex. Chad was our representative. He stayed with us through countless roadblocks and some very tough resistance from my insurance company. Chad kept the process moving forward with minimal effort on my part even when my momentum waned. Throughout the entire process they did more than I thought was their responsibility, always treated me as if I were their only customer, and acted as consummate professionals. When it was finally time to do the paperwork for install, Chad listened to some issues we had, 2 of them being: [1] one room has much higher temperature during the summer [2] an echoing noise during rain. He was able to use his vast knowledge to address these concerns during install. Along the way he directed me to which profession was needed for other concerns. SO APPRECIATED!!! He also helped us discern if we wanted to keep our power vent. He was able to answer any question we posed to him. He really went above and beyond his roofing expertise to guide us but also leave the ultimate decision to us. I am a detailed person with a lot of questions and very high expectations; throughout the process they addressed all my questions thoroughly. I am very impressed with their roofing expertise and they are now my go to roofing company. Oddly enough, with their 50 year warranty, I won?t need them again but I will recommend them to everyone I know. I wish I could find a contact like them in the other trades.

UPDATE: 12/12/2013 One of the owners of the company scheduled an estimate with me for much sooner than the three other companies I called were able to manage. He went up on the roof; evaluated the condition of the gable vents, shingles, chimneys, flues, and flashing; and took pictures. He then reviewed the pictures with us and told us which items needed immediate repair and which items would need to be repaired in the next few years. He provided a written estimate quickly, and, once we accepted it, scheduled someone to come out and do the work relatively quickly (compared to other roofing companies). There was a slight hiccup when the person who performed the repairs misunderstood what was to be done, but this mistake was immediately acknowledge and quickly remedied. The overall quality of the work seems very good at this point. The company was very responsive when communicating with me over the course of this project. I will turn to them first the next time I need roofing repairs. UPDATE: 10/25/2013 One of the owners of the company called to address the issues I discussed in my initial review. He seemed to truly understand my concerns, and arranged to personally oversee an estimate and ensure the quality of any work I decided to have done. Clearly, he was not simply going through the motions in response to a poor review, so I am amending my rating to reflect his concern and professionalism. INITIAL REVIEW: I called to request an estimate on some roof repairs and a vent installation. The receptionist who answered did not identify herself by name. I very clearly stated that I needed some shingles nailed down, a roof gable vent repaired, and an exhaust vent installed. In response to this, I received the comment, "You want a a WHAT?" After I clarified, the receptionist asked, "Okay, so you want an inspection?" I had never mentioned an inspection at all. Since I had no faith that what I actually needed would be what I received, I decided not to use this service provider.

We had a roof leak at the top point of our roof. It was leaking into the attic. The company found and repaired a damaged roof vent seal. No more leaks!! No other problems found.

Purchased a "Big Deal" from the Roofing Annex which provided for a roof inspection. I was initially contacted by the owner, Chad Janisch and after he took some preliminary info over the phone, he said he'd have someone out to perform the inspection in a few days. After a week or so of no contact, I called back to see when the inspection would be performed and was surprised to hear that it had already been done by one of their associates named Brendan. I then spoke with Brendan who gave a detailed overview of what he had discovered during the inspection. Luckily, my 14 year old roof was in relatively good shape and the only issues found were a few loose shingles and a small leak around the pipe boot. Brendan said the repair of these items would be covered in the cost of the Big Deal and we then agreed on a date for him to come out and repair them. On that date, Brendan showed up on time and promptly finished the repair work in about an hour. He then walked me through everything that he'd done and asked if I had any questions. Without a doubt, I was thoroughly impressed by both the Roofing Annex and their personnel. Not only was Brendan one of the most knowledgeable and professional workers that I've ever met, he was personable as well. Owner Chad Janisch also deserves kudos for the follow-up thank you letter that he sent after the work was completed. From here on out, I'll be calling Chad and the Roofing Annex for any future roofing issues.

The workers showed up on the date and time scheduled. They were all polite and considerate of our property. Justin was the lead man and called me the night before to verify everything. He let me know what to expect to happen the next day, how long the job would take and made himself available at all times. They tarped everywhere (including landscaping) and set boards around the windows to avoid old shingles causing damage. I appreciated their throughness in picking up all materials when finished and knocking to let me know they were leaving. He had me walk around to do my own inspection and to make sure I was happy with the way things looked. Our job was a big one and they handled beautifully.

Excellent in all respects. Made the entire process painless for us. Brennan and Melinda were great to work with.

The inspector came out and reviewed the entire roof. He also fixed a few missing shingles. Great service.

Did some extra work for free on membrane

This was an insurance claim from hail damage. Two of my neighbors had used them, so I had seen their workmanship and care for the surrounding grounds. They worked with my insurance company and myself to get the best outcome. There were some other things going on in my life at the time and they were understanding and patient. No high pressure sales tactics or push to rush the job. They put the materials where I had asked and cleaned up fairly well. I would recommend them.

Exceed expectations. Sales person was very through in explaining all aspects of the job. As the roof had been damaged by storm this was an insurance issue. The sales person inspected the roof for damage to determine if there was, in his opinion sufficient damage to expect that it would covered by insurance. He shared photos with me of the damage due to hail and wind . He then arranged to meet with the insurance adjuster and the two of them inspected the roof together. With out his pointing out the damage I am not sure the insurance adjuster would have seen enough to approve a new roof. The work was done promptly after approval by the insurance company. The complete roof was installed in one day. In addition to perfoming the contract work the following was performed gratis, cleaned all gutters, installed new gutter guards I had purchased from another vendor and trimmed tree limbs that were overhanging the roof. The tree limb trimming probably saved me several hundred dollars as I had planed to contact a tree trimmer to do this. Everything was cleaned up before leaving, no mess of any sort left behind. They even swept the yard with a magnet to collect any loose nails.

We haven't given feedback on it but The Roofing Annex did a great job. We are all satisfied with what they did. They went around and patched up several places on our roof that needed some attention. I had a couple of leaks on flashing and that sort of thing and they fixed those. I think that they were very professional. I like that. They did a great job, very satisfied with The Roofing Annex. It was excellent, I thought that the cost was a lot less than I figured it would be for what they did, that's surprising in these days. They came out exactly when they said.

Very well. The Roofing Annex is top notch. They offered to give my money back when they saw that the roof looked good. So honest and ethical!

It went very well. It was about 3 weeks ago, we've had very bad rain storms since, and so far I haven't seen any leak at all. As of now, the work was very good. They were very responsive for the estimate, and they said they'd be there the following week for the work. It actually took about 2 weeks to get back and complete the work.

They were good about coming out for the initial inspection. The technician was prompt and friendly, but the follow-up has been somewhat lackluster. I've called them several times over the past week with no responce. I'd like to set the appointment and have the work completed then I will revise and complete my review. It took a few calls, but they did complete the work as promised.

They were prompt, friendly, and professional.

I am so pleased with the services Roofing Annex provided, beginning with the roofing inspection through the completion of the project. Their representatives were wonderful in booking the appointments and discussing my concerns. At all times they were helpful, customer oriented and professional. I highly recommend their services.

I thought he was wonderful. I received a call and a crew showed up and fixed it. There was no additional cost. Their communication was out standing. They guy who called me was incredibly polite. Their follow through was excellent. They completed an inspection check list, which will be good for potential buyers, since our house is on the market. I would use them again.

It worked out really well. We actually had purchased it because we had noticed a leak and they came out and took a look at it and and we have postpone the actual repair, but they did come back and fix it and as far as I know my husband was very pleased with it. He was the one who dealt with him. He is unavailable right now, but everything was fixed and they did well. The only thing at the beginning I had to double check is because it wasn't very clear was whether or not they service Northern Kentucky so before I purchased the coupon. As far as the work went it was very good and we have been very pleased with everything from Angie's actually. They were honest about the work. They didn't say oh this has been covered by the deal what the deal was actually the deal. They came out twice, came out to do the evaluation and then they came back to do the repair work. I believe there is probably some kind of warranty on the work, but my husband was the one who dealt with it actually. Their honesty and fairness are definitely the big pluses there. I would use them again in the future.

Two leaks were repaired but one was missed. The company will return and repair the missed leak.

Excellent working with estimator through the insurance claim process. On time and responsive. Quality products and workmanship. Would recommend to others.

ally for corrections after the main This started out as an insurance claim for a partial roof and soffit repair. However, my roof needed more work and I agreed with them. I'm a construction inspector and not fooled easily. They gave me a fair price and even corrected (lowered) the estimate when THEY discovered a mistake on the estimate. Punctuality was not a real issue as people have to understand that construction often is at the whim of weather conditions. I am perfectly satisfied with their timeliness. They used quality materials and were very professional in their demeanor. I heartily recommend them to anyone needing roofing or siding work done and will certainly use them myself if the need requires it.

Our sales rep was Travis and he is very professional and worked with my insurance adjuster during the whole inspection process. In addition to having our roof replaced, we installed new gutters, chimney cap, and a power vent. I had a lot of questions regarding the details about what we were purchasing (i.e - power vent specs/wiring) and if Travis did not know the answer off the top of his head, he found the answers out and was in constant communication with me. Once we settled on everything we purchased, Tony was assigned as the project manager. He is also very professional and answered any questions I had during the roof installation process. We had one minor hiccup with a sub contractor, but Chad the owner called me and settled the issue promptly. Roofing Annex is a very professional company and I would recommend them to anyone.

It turned out just fine. We were very happy with the results There are very professional. I would use them again in the future. They were prompt, and it only took them a couple of days to complete the job.

Did a very good job. Would use them again.