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SIMPLY FLOORS

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

FAMILY OWNED AND OPERATED. COST IS DETERMINED BY THE JOB. Our family offers over 45 years of real-world flooring experience and knowledge not often found in the large national chain stores or the "Big Box" retailers. Because we are locally-owned, and live in the communities we serve, we want to help you make the right flooring and installation decisions for your home and ensure your satisfaction for years to come.

Business highlights

18 years of trusted experience

Services we offer

HARDWOOD, CARPET, RUGS, TILE, LAMINATE & LUXURY VINYL FLOORING. SIMPLY FLOORS CAN PROVIDE INSTALLATION FOR ALL THE PRODUCTS THAT ARE SOLD FROM OUR STORE

Services we don't offer

Carpet repair, carpet cleaning, hardwood repairs, or hardwood refinishing

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.9122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
3%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 122 reviews

Ann W.
03/2017
5.0
flooring contractor
  + -1 more
No issues at all. Very pleased!
Description of Work: Ceramic tile ripped up in foyer and laminate taken out of kitchen.... more modern laminate put in both areas. Also advised me of contact person to restretch carpet which was not laid by them

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheri R.
06/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: Excellent! Professional and great quality product |Would highly recommend them!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21,000

Deborah H.
04/2016
4.0
carpet installation
  + -1 more
unknown
Description of Work: The in store experience was professional, honest and helpful. The installation process was the same. The pricing felt affordable and fair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ann U.
03/2016
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: We purchased new hardwood flooring for our foyer and dining room from Simply Floors. Their contractor ripped out our existing foyer hardwood floor, removed the dining room carpet, hauled away all the stuff, and put in the new floor in two days. Additionally, we purchased carpeting for our entire second floor and stairs from Simply Floors which their contractors installed over the next two days. The contractors were professional, conscientious, nice, and did a quality job. Dawn Marie helped us select the flooring, making sure our preferences were met and at a very reasonable price. Over the last five years, Simply Floors has replaced all the flooring in our home (except for the finished basement--that will be next) and we have always been happy with their great, friendly service and reasonable pricing. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Gretchen A.
03/2016
2.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: I called Simply Floors for a small carpet repair. I was told that they do not do carpet repairs, but they have someone that they refer people to. This person never returned my phone call after leaving a message. I called Simply Floors back a couple of times and could not get a live person to answer the phone. I gave up on using Simply Floors. They do not provide the service I was looking for. That said, I was disappointed that they are referring customers to someone who is unreliable about returning calls. And when phoning the business for followup, I couldn't reach anyone to speak with. I used Angie's List and found someone else to do our carpet repair.

Rating CategoryRating out of 5
responsiveness
1.0


Response from SIMPLY FLOORS
Simply Floors does not do repairs for any carpet or hardwood that is not installed by us. We tried to help by giving you a phone number of someone that has done repairs for customers for us in the past. We are in no way affiliated with the repair person. As for our phones, we (the entire VOA area) has had phone issues and we were not able to answer the phone (this is documented on Time Warners site). We apologize that you had this experience.

Nicki T.
03/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Judith B.
02/2012
5.0
carpet installation
  + -1 more
They were highly rated on Angie's list. When we went to get the estimate they seemed very nice. We felt that they were a nice fit for us; we will be using their services.
Description of Work: The gave us a quote to install carpet through-out our home.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Brian S.
02/2012
4.0
carpet installation
  + -1 more
Very nice staff in the showroom. They were very helpful with our selection process and had good ideas to keep the cost down. Only issue was mix up with the timing of the installation. No-show on first date then came on another date that was a surprise to us. Eventually sorted it out. The installers were very good and courteous. Hard to judge carpet price competitiveness.
Description of Work: Bought replacement carpet for stairs and hallway.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$700

Yann L.
01/2012
5.0
carpet installation
  + -1 more
They did an excellent job. I really liked the work they did. They were very helpful. The carpet is holding up well. They helped me pick out the carpet, and they did the work very quickly.
Description of Work: They replaced carpets in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Jeff M.
01/2012
5.0
carpet installation
  + -1 more
Excellent........we were very pleased and would use them again.
Description of Work: We selected Simply Floors because of their reputation on Angie's List. They did not disappoint. We visited showroom and the owner assisted us in selecting basement carpet to replace what was damaged due to sewer backup. They assisted with a name to move a pool table and their measuring crew showed as promised. The carpet was ordered/installed in the time frame agreed hoped for and they did a nice job. We were very happy with the full experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Kathy S.
12/2011
5.0
hardwood floor
  + -1 more
They were very good. I would highly, highly recommend them. They were extremely accommodating and helpful. I thought they gave excellent suggestions, and I was really pleased with their service.
Description of Work: They’ve installed carpeting for us in the past. Most recently, they installed hardwood flooring in our living room and daughter’s room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda S.
11/2011
5.0
carpet installation, flooring contractor
  + 0 more
I was very pleased with the service in the showroom. The installation was done by different people and they were excellent. They were very conscientious and respectful. So far we are very pleased with the product.
Description of Work: I used Simply Floors to deliver and install carpeting and vinyl flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Sandra S.
10/2011
5.0
ceramic tile, home remodeling
  + 0 more
We needed a tile that was light enough for a kitchen that has no windows. Other places we looked did not have anything we could use. They also knew and provided all the things we needed to do the job as well as additional insight. Super people to do business with.
Description of Work: We purchased tile to install ourselves. They were extremely helpful in helping us choose a tile and actually found a tile for us that was much less expensive than the one we had initially chosen but almost the same color.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Susan L.
02/2011
5.0
carpet installation
  + -1 more
Absolutely wonderful! We used them in the past and are a repeat customer due to the first experience. They could not be beat on price or customer service. The installers were fantastic, friendly, and did an excellent job!
Description of Work: Installed new carpet and pad in Living Room, Dining Room, Hallway, Stairs, and 4 bedrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Glenn F.
11/2010
5.0
ceramic tile
  + -1 more
They were quick, efficient and the prices were decent. They were easy to deal with. We spent about $3000 on that work.
Description of Work: We used Simply Floor about a year ago and did some ceramic tile work for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

GARY & MARTHA R.
10/2010
5.0
carpet installation
  + -1 more
They did an excellent job. Very nice to work with.
Description of Work: Installed carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

LEANNE M.
10/2010
5.0
flooring contractor
  + -1 more
At the store, Jennifer was quite helpful as I made selections. She answered my questions, showed me many samples, and was patient while I made decisions. The sheet vinyl installer, Melvin, was very professional and competent and did a very good job of installing the flooring. The kitchen floor was installed properl. by a different crew. I postponed the carpet installation until painting was completed, but it is scheduled soon. I have no comparisons with which to evaluate pricing.
Description of Work: The company sold me carpet, kitchen vinyl tile squares, and sheet vinyl utility room floor. The company's contractors laid the kitchen tile and utility room vinyl.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Rachel W.
07/2010
5.0
ceramic tile, flooring contractor
  + 0 more
The showroom is very nice and it is a family run business which I like. All that I met were very nice and helpful. The tile went in well and looks great. My only small irritation is that when I later had contractors put in a hard wood floor, when they removed the metal strip on the edge of the kitchen bathroom to put in a wood strip, the way the installers from Simply had put it in left holes and a crack that would have been visible with the wood strip. So we had to put a wide metal strip at the doorway. Also, the tiles don't clean up quite as easily as I had hoped, but I am still happy with the job and with the company. I got the impression that they do a lot of carpet, so may check with them again when I'm ready for new carpet.
Description of Work: First, note that I'm a tough grader. The B rating does not indicate any real problems--just some small detail irritations. Simply Floors installed new "luxury vinyl tile" in my three bathrooms. These are vinyl tiles that look a lot like real ceramic and are installed with grout like ceramic.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

JEAN F.
07/2010
5.0
carpet installation
  + -1 more
Everything went well. I had called before hand giving them the size of the room and they had given me an approximate price and when I went in to look at the choices, they allowed me to take home the samples to look at them in the room. I picked out a color and they called me back with a price that was just a little less than that estimated price. Someone came and measured on a Saturday, which was helpful and the following week the carpet was ordered and installed.
Description of Work: Indoor/Outdoor carpeting was picked out, purchased and installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Maheswaran S.
05/2010
5.0
carpet installation
  + -1 more
The owner Jim was a great help. He was very helpful.he help us a lot to choose the carpet.The installer were great.They were very friendly and the have done a wonderful job.
Description of Work: We installed new carpet for the whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Mark L.
04/2010
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
They were helpful and competitively priced too. Our experience with them was very good.
Description of Work: We used Simply Floors to install carpets and wooden flooring in the living room and basement.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

JOAN S.
11/2009
5.0
flooring contractor
  + -1 more
They are very professional and get back to you very quickly. I would use them again, and I will recommend them to my friends.
Description of Work: They are going to install carpet and hard wood floors for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Susan L.
01/2009
5.0
carpet installation
  + -1 more
On our first visit Dawn Marie gave us her full attention and took about 2 hours helping us figure our which carpet we liked the best and how we could get the best bang for our buck. We returned several times to look again, once to order and once for final payment. (Jim Sr. and Jim also helped us and they were both fantastic.) We never felt pressure and they gave us their honest opinion when asked (if they had answered differently they would have sold a more expensive product). It took two days to install the carpet in both areas. The workmen that installed the carpet were courteous, answered our questions and did a great job. They arrived on time and finished when they said they'd be done. We shopped around and one big thing we noticed is they didn't nickel and dime us, the price quoted included everything. Other retailer's base price was lower, but after you added on all of the small fees their price could not come close to competing- in one instance it was the same exact carpet. It was installed about a month ago and I am still as happy with our purchase as the day it was installed. We hope to replace the carpet in the rest of our home next year and we will be returning to Simply Floors.
Description of Work: We installed new carpet in our basement that is being finished. We also replaced the builder's grade carpet in our family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Philip R.
08/2008
5.0
flooring contractor
  + -1 more
Excellent. They provided exactly the services they said they would at exactly the cost they estimated. Mel Morris, the installer, was very professional, and exceptionally well qualified.
Description of Work: Installed new floor in kitchen, entry way, half bath, and laundry room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

JANIE S.
07/2007
5.0
flooring contractor
  + -1 more
They were easy to work with and did a very nice job. They were accommodating to my needs.
Description of Work: Installed kitchen floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Contact information

7588 Voice of America Centre Dr, West Chester, OH 45069

http://westchester.abbeycarpet.com/

Service hours

Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Kitchen and Bath Remodeling,
Plumbing

FAQ

SIMPLY FLOORS is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 5:00 PM

SIMPLY FLOORS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, SIMPLY FLOORS offers free project estimates.
Yes, SIMPLY FLOORS offers eco-friendly accreditations.
No, SIMPLY FLOORS does not offer a senior discount.
No, SIMPLY FLOORS does not offer emergency services.
No, SIMPLY FLOORS does not offer warranties.
SIMPLY FLOORS offers the following services: HARDWOOD, CARPET, RUGS, TILE, LAMINATE & LUXURY VINYL FLOORING. SIMPLY FLOORS CAN PROVIDE INSTALLATION FOR ALL THE PRODUCTS THAT ARE SOLD FROM OUR STORE
Carpet repair, carpet cleaning, hardwood repairs, or hardwood refinishing

Contact information

7588 Voice of America Centre Dr, West Chester, OH 45069

http://westchester.abbeycarpet.com/

Service hours

Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 5:00 PM