Sales rep Troy seemed clueless. Any question I had he had to check with technician. Most follow up questions he'd also have to check with the technician. He gave conflicting information. He insisted that their speakers only worked if I purchased one of their subwoofers for each pair of speakers!! I have many of their speakers without a subwoofer and they work fine. When I questioned him on this he got angry and defensive. Said he doesn't want my business and hung up on me. I called back several times to talk to the owner, Doug, and each time Troy hung up on me! Times must be very good.
Description of Work: speakers, tv, sonos in outdoor bar/kitchen area
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
$7,000
Beth K.
01/2015
5.0
home theater design
+ -1 more
Great service. Punctual. Friendly. Knowledgeable. Had them come out a second time to connect amp to existing receiver to reach a different part of the house. We are VERY pleased, and Ben and Carla were terrific to work with.
Description of Work: Installed SONOS whole-home and exterior sound system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Laura S.
09/2008
5.0
home theater design
+ -1 more
Our experience has been really good with them. They have come back when we had problems. They are more than willing to come back and fix things.
Description of Work: They put in surround sound and a stereo system for our new TV.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer S.
06/2005
5.0
home theater design
+ -1 more
THEY USE STATE OF THE ART EQUIPMENT, THEIR INSTALLERS WERE EXTREMELY COURTEOUS, AND THE SYSTEM LOOKS AND SOUNDS GREAT. I HIGHLY RECOMMEND.
Description of Work: SURROUND SOUND, THEATER SYSTEMS, AND OUTDOOR SOUND SYSTEM INSTALLED.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Stereo and Home Theater Systems
FAQ
Phantom Theater & Sound is currently rated 4.8 overall out of 5.
Phantom Theater & Sound accepts the following forms of payment: Check,MasterCard,Visa