Master Touch Painting & Restoration, Inc

They did a wonderful job. they were on time courteous and price is great and they cleaned up afterwards

In 2015 I entered into a contract to have my Wyoming, Ohio wood shingle house painted by Master Touch Painting and Restoration Inc. When the painters arrived at our home to begin prepping the house to be painted, I was informed by the owner, Ferri Vargus, that we had lead paint on our trim of the outside windows which was not part of the quote. He advised that there would be an additional charge of $1200, which I ultimately paid. Shortly after the painting was completed, I noticed several areas where air bubbles formed on the shingles. I also noticed that only part of the frames and trim on some windows were properly completed. After numerous attempts to contact Master Touch to fix the issues and extend the warranty, the only way I was able to get Master Touch to return and fix the issues was thru a complaint on Angie’s List. In July of 2017 I again noticed paint bubbling and chipping on shingles, so I sent emails to Master Touch to have them come and fix the problem. When I received no reply to my email, I called their office numerous times and left voice mails, as no one answered the phone. I do not know if this was due to a staffing issue, or that caller ID showed who was calling and they were screening their calls. On March 3, 2018 I again contacted Master Touch and finally talked with someone at the office who told me that someone from the warranty department would contact me to set up a time to meet with me. On June 1, 2013 Ferri Vargus showed up at my house unannounced with a paint company representative. I was not home but my wife pointed out the areas where the paint was bubbling. Mr. Vargus proceeded to remove some of the bubbled paint from my house, leaving parts of the bare shingle exposed. He handed my wife some of the paint that he removed and told her that it is not covered under warranty because of the type of shingles we have on the house was not holding the paint. He did not attempt to repaint the areas where he removed paint and left, leaving the house in worse condition than before he arrived. Note: In a side conversation, the paint rep also stated to my wife that Mr. Vargas should not have removed the paint, or he should have at least repainted those areas where he elected to pull off the paint. If what Mr. Vargas is saying is correct, then it appears that he did not prep the house properly for the paint he intended on using. Master Touch supplied the paint; we only provided the color that we wanted him to match (same color from previous paint job). It should also be noted that this was the first time in the 40+ years we have lived in our home where the house was spray painted instead of painting by brush. The bubble issue also never occurred after previous paint jobs while the paint job was still under warranty. When I tried to contact Mr. Vargas, I only got voice mails and left him messages requesting to talk with him. In an effort to receive a return phone call I even requested an estimate to fix the areas in question- although I believe Master Touch should be responsible to repair the work still under warranty. Towards the end of June 2018, Mr. Vargas sent me a text that he would be out of town for the 4th of July and would set up a time to meet with me upon his return. However, after nearly a year now, Mr. Vargus has yet to contact me and additional areas on the house are now bubbling and pealing. Master Touch Painting has been very difficult to deal with. They ignored my calls and emails for a year in 2017. In 2018 they waited 3 months before getting back with me, but then showed up unannounced, when Mr. Vargas knew I would not be home, and ultimately stated that that paint issue is due to my shingles, when it is more likely due to poor or improper prepping the house for the paint, using the wrong type of paint for our shingles or applying the paint improperly. Mr. Vargus has refused to answer my calls or to follow up to correct the problems. We did not supply the paint. We provided Mr. Vargas a paint color that we wanted him to match; however, he told my wife that the problem was with the paint—which he provided. Mr. Vargas examined the house prior to offering a quote to paint and was fully aware of the surface that was to be painted. As a professional, it is his responsibility to provide the proper paint and to apply the paint in the correct manner so these issues would not occur while the paint job is still under warranty. Per our warranty, I feel that Master Touch has an obligation to fix the problems that now exist and provide the proper paint and paint application, so the problem is corrected.

Contact via email was quite successful and their price was much better than the other bids. Our condo association prescribed the stain to use from Sherwin Williams. The problem came up after the fact, that the stain has changed formulas over the years and did not cover well at all. The final appearance looks, "undone". We had to inquire if the deck was stained at all. The problem was not with the company, but with the stain, however, we would have liked to known that there would be an issue before it was done.

Things got off on a good foot however Master Touch did not complete the work to our satisfaction. We began looking for a house painter in spring of 2015. I literally had 10 companies out to the house for estimates, most of which had excellent reviews on Angie's List. Master Touch stood out because they showed up on time, had a very competitive price and were responsive to my many questions so we chose to hire them. At the beginning Frehier (Owner) and Hazel were very good about returning calls and not requiring full deposit since we booked one year in advance in 2015. Paint color selection also was very smooth with good attention to detail. I should note our house was peeling a lot especially on the side and front. Frehier did not commit to a 'brand new' home but did state his team would do a thorough scraping and paint During the scraping process I was surprised to hear from Frehier that we all of the sudden needed to have a full house prime which would have added almost 50% to the cost which was never mentioned at the beginning. He claimed that this was needed to protect from the old paint delaminating from our house. This seemed like a big change so I asked other companies and even the paint store he shops at. All folks said that, if scraping was thorough this would not be required. I shared this information with him and he all of the sudden agreed but then threatened that he couldn't honor a full warranty without the additional work. This was unsettling and felt unprofessional but we chose not to do the additional priming. The house scraping and painting was completed in about a week and looked great from the street. I did a couple walk arounds and commented on a few touch ups but overall it looked good. The touch ups were immediately addressed then we completed out payment in full. Within 2 weeks I noticed paint peeling from the home in multiple locations. This seemed odd since Master Touch had just completed the work. I provided this information to Frehier on May 2nd. He said he was very busy but would take a look. As of June 26th I had still heard nothing. After many many emails, phone calls, text messages Frehier got back to me. He stated that that we did multiple inspections which is correct and that I was seeing delimitation and he would not honor the warranty. He then mentioned that he 'gave me an option' (full priming) but I did not chose to do that work. I presume this meant the extra priming that would have increased cost by 50%. Fresher did tell me over text that he 'did not promise a new house'. Eventually after lots of pestering Frehier agreed to hone this under warranty. I asked I'm to let me know when he came out so I could show him the spots. He asked me to mark them with tape which I did. He came to the house house without telling me which is OK but didn't leave any time for discussion. Last week he sent guy out to fix the spots which he said were touch up on 7/25. This work did occur however many calls and text messages during this repair were not answered. There are still many spots I can peel away with my fingers. I decided to not push it any further as I am no longer getting any response from Frehier. I pride myself on doing due diligence with contractors which normally pays off with good work and experience and I enjoy recommending folks to friends and coworkers. I realize Master Touch has a great rating on Angie's List but I cannot go along with the crowd. Once I have some free time I will be finishing the job myself that Frehier chose not to complete despite what seems to be pretty straight forward. I would not recommend hiring this company unless you don't need much prep work and desire an inexpensive paint job.

Good, estimator was prompt, communication up front was good. Painting was postponed due to weather and would of liked move communication of punctual date but once the team showed up, workmanship was good.

The work went well. We were very pleased with the quality. Frehier was very concerned that we were happy with the results. After the work was completed, we had a misunderstanding on the price, but Frehier was patient and we were able to work it out. My husband and I were impressed with Frehier's ability and creativeness to resolve our misunderstanding.

I was very pleased with the service! Every person I met on the team was a hard working, very focused on the task at hand.

On time, professional, polite, quality work.

Excellent, very good carpentry and painting, everything discussed and approved of work was done.

Some of the work turned out acceptable after two tries and my having to point out obvious issues. Some surfaces were not properly prep'd and were not acceptable. In one instance an area that was obviously rotted was caulked over and painted. This was corrected but as a change order. The owner was very disrespectful and held my credit card information without my approval. This left us in a situation where we had to pay for work that was not satisfactory and accept less than professional behavior from him. I will never use this vender again.

Good. It took a little longer than expected to get scheduled, but that was not a problem.

Freddy and Wilmore (Team leader) were awesome!

We were totally satisfied with the job. The painters arrived as scheduled and completed the job in two days. Frehier and his crew were very courteous and professional. We would highly recommend them.

We had a few rooms painted by this company a couple of years ago and they did an OK job so we thought we'd call them again as we needed work done ASAP. We figured since we were previous customers, it wouldn't be a problem. We set an appointment for the estimate but there was a very bad connection on their phone line. They said it was ours but the only other time I've had this issue was the last time we talked to them. After receiving an email confirming the appointment, we received a call about scheduling. Again, bad connection, and they had no idea what we were talking about when we called back to confirm the appointment. They took all of the information again. Appointment was scheduled for Friday at 1030 AM and at 1015 AM the day of the appointment, they called to change the day & time and to suggest we take measurements ourselves so they could provide an online quote. We cancelled and will not be rescheduling. I guess our job wasn't big enough or worth their time. What a headache!

It went really bad. This service provider is one of the top rated companies in Angies List. First, he (Frehier Vargas) provided a quote which was out of range and very expensive for the exterior. It was about $5000. Then he match to another provider's quote which was about less than half of his original quote for a job that I was asking for originally. He did that without seeing the premises. Then I asked for additional quote for the interior paint. He came and did quick measurements. He was very careless about where he steps on. He was walking on and kicking my kid's toys and he was like running in the house to get out asap. He suggested quick fixes instead of complete and accurate solutions about the exterior fixes such as window sills after I had to remind him what they will perform for that job. He was absolutely clueless about the job that he matched another vendor's quote. Then I received his interior paint quote and it was not 100% of the job I was asking for. I asked him to paint the doors and the wood trims but they were not in the quote. I got suspicious the next day about his carelessness and decided to cancel the job. Next business day I have received an email from him stating that he will send my deposit after deducting $250 for cancellation fee. Tried to talk to him on the phone but I was hopeless. He hang up on my face since he was insisting that he had to go to another appointment although he picked up the phone when I called. That was strange. Then he did not pick up my phones at all although they respond to Angies List messages pretty quick. The whole experience was a big disappointment since I was believing that Angies List brings you honest and ethical service providers. This time it was not. I think he makes his money out of cancellation fees. I just want others know about this service provider and be cautious. Thanks

They did a super job. Pricing was reasonable and they came when they said they would come. He came earlier and looked at everything and gave me an estimate. On a certain day his painters came out and they were very polite. They were clean and I had no problems at all. They knew what to do and they did it.

The initial contact was very prompt and professional. Estimates for 4 properties were prepared very quickly and sent via email which was very convenient. Since we did not have prior experience with this company we decided to commit to a single property to see how things would go. Scheduling was a bit of an issue due to late summer backlog and fall rain. That is to be expected, of course. The only concern that I had was when the pressure washing and subsequent staining was scheduled I had little to no confirmation / communication. Since this is a property in which we do not reside, but rather rent, it was important that we communicate with our tenants and that could have been smoother. This was a new deck that had no previous stain and the color selection was also not very smooth although, we were able to get a color that we selected prior to them staining, so it all worked out. The job was done well / as promised and a follow-up touch-up was completed for the steps. We are too late in the year to complete the other 3 properties, but will consider using Master Touch again.

Nice guys, and they were punctual. But they took a paint chip to match color from the wrong pat of the house (they painted a sunny back porch and took a paint chip from a shady section that is a different color. Didn't sand some damaged wood before painting. Two areas of really sloppy painting, Won't use them again.

They were very pleasant to work with a did a good painting job. I have no complaints and will probably call them again. They were also very nice to me. They were clean and neat

Did a very nice job, very professional and clean and kept us informed about weather delays. The crew were very polite and did a great job at covering the areas around the deck . They applied three coats and gave us a five year warranty . We will be having them back to do some interior work.

They were reasonable on price. The work was very good. We later hired them to paint our exterior as well.

We used the company in the past for a painting job. Their service came with a warranty so we asked them come back out to fix the trim. They were happy to honor that. One technician came out for the trim work. It was not a big job, but it was just some cosmetic touch ups. He completed the job in about an hour. He started and completed the work in a timely manner. Their quote was accurate and they had good workmanship. I would definitely use them again and would recommend the company to others.

Awesome! Incredibly professional, worked well with our children talking and asking questions. WONDERFUL job. The best I have ever seen. Cannot recommend this company enough.

Excellent job! Professional & hard working. Workmanship was excellent.

Excellent. Office staff very friendly. Painters hard working, efficient, & conscientious. Very pleased.