ITDefenses, LLC

computer repair expert

About us

ITDefenses, LLC is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. Onsite/Remote, PC maintenance, monitoring and repair of desktop, workstations, and servers are available. Complete network design, and implementation are available. This includes Wireless communications, firewalls, data recovery, security, Ransomware protection services, Anti-virus services, PC Loaners, ONSITE or REMOTE services available. ITDefenses LLC specializes in all PC based systems for businesses. **** NOTE:Printers, Apple computers, Network Cabling, Repair of LCD Notebook/Touchpad Screens are currently not supported..****

Business highlights

8 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.823 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.7
responsiveness
4.7
Showing 1-23 of 23 reviews

Laurie G.
05/2022
5.0
They pick up and deliver and did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$420

Sandy C.
03/2022
0.5
They did not fix my pc.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Doug S.
02/2022
5.0
Very professional and experts in what they do.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$93

Antoinette L.
01/2022
5.0
These guys are superb professionals who work fast and securely. They do not try to sell you something you do not need I will be a repeat customer. I used to be a systems analysts many years ago, and do am always a bit wary about giving my computer to someone else. Chris and Fred are trustworthy, calming, and technically up-to-date.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Gary E.
10/2021
5.0
Took care of my problem promptly

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$92

George M.
10/2021
5.0
I am an owner of a full service industrial engineering firm the last 39 years. Fred and Chris took on an absolute mess with my Microsoft Business 365 package in which my Outlook Email and Teams quite functioning. I attempted to get the Microsoft system corrected with an other IT consultant and the Microsoft consultant which changed our company email from Go Daddy to the 365 Business standard with a Teams license which they attempted to do over several difficult months! ITDefenses worked day and night for over a week to take on and get to the bottom of the issue that prevented my 365 from working. It was a problem very rarely ever seen by Microsoft which related to the company domain which was left over in the Go Daddy account. Fred and Chris took a business nightmare that literally kept me up at nights and got us back running again. I and all my clients thank ITDefenses with Chris & Fred's endless devotion to bring success to the table.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Jerry F.
09/2021
5.0
Extremely professional and friendly service. I'd strongly recommend this company for all your technical support.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Barbara Fitch F.
08/2021
5.0
These two gentlemen couldnâ t have been better to work with. They did a fine job very quickly. I will hire them again without any reservations and would recommend them to anyone needing their skill

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Scott W.
08/2021
5.0
They were very prompt picking up the computers that needed transferred. Wil use them again to install a faster drive and wipe the old computer so we can use it for travel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

Chuck M.
06/2021
5.0
Chris was friendly, prompt and tenacious. He refused to leave before getting me back up and running. I am very pleased with the end results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Teresa B.
02/2021
5.0
They were very knowledgeable and professional and personable. They came and picked it up and brought it back in the same day. I'm very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$263

Donald H.
02/2021
5.0
They were always ready to answer questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$290

David W.
02/2021
5.0
Chris & Fred are first class and professional. Very knowledgeable and efficient with the service they provide. They went out of their way to find and solve problems with my laptop and at the same time to provide options, solutions and cost. Quick, efficient and persistent! Door to door service! Thank you gentlemen!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Kris E.
01/2021
5.0
Very quick and helpful!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ken Y.
01/2021
5.0
They were very professional and their work was great

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$576

Carolyn S.
01/2021
5.0
Quick and friendly service.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$135

Edward G.
01/2021
5.0
Fred was great in explaining what he did to solve the problems. A real professional and has vast amount of knowledge about computer systems. Great personality for the job. Very polite and will always have my business from now on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John B.
12/2020
4.0
I botched a video card & cooling system install and they fixed it up and had some excellent recommendations.

Rating CategoryRating out of 5
quality
3.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$850

Diane F.
11/2020
5.0
Chris and Fred are very professional and knowledgeable. I had a huge issue and I had my computer back the next day. They let you know what your problem is, what it will take to fix it, and what your options are. They are also very patient, explaining things more than once if needed. I feel they are fair and honest with their pricing and billing. I would highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ann B.
10/2020
5.0
Professionalism at it's best. Chris arrived on time, prepared to do the work, and COVID ready. I found Chris to be very knowledgable. He's organized, geat attitude and customer service. My computer was shot however, on the day of the scheduled visit, I had a fully functional computer- I even have sound now. I will maintain my relationship with ITDefenses. They're going to help me properly maintain my computer. I find them highly capable of doing so.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Pamela M.
10/2020
5.0
Very knowledgeable & professional. They come to your house & work on your computer. Tell you the problem. Reasonable rates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cheryl A.
10/2020
5.0
They were very professional and customer friendly. I was impressed with their work and feel they were also very fair with their pricing. I would highly recommend their services to anyone and I look forward to using their services if necessary in the future!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$121

peggy s.
09/2020
5.0
Very through, knowlegeable, helpful, neat. So glad they were the ones called!

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

    Contact information

    PO Box 974, West Chester, OH 45071

    http://www.itdefenses.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    Closed
    Sunday:
    Closed

    Service Categories

    computer repair expert

    FAQ

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: Closed

    Sunday: Closed

    ITDefenses, LLC accepts the following forms of payment: CreditCard
    Yes, ITDefenses, LLC offers free project estimates.
    No, ITDefenses, LLC does not offer eco-friendly accreditations.
    No, ITDefenses, LLC does not offer a senior discount.
    Yes, ITDefenses, LLC offers emergency services.
    Yes, ITDefenses, LLC offers warranties.

    Contact information

    PO Box 974, West Chester, OH 45071

    http://www.itdefenses.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    Closed
    Sunday:
    Closed