ExperiGreen Lawn Care - Cincinnati

The original provider of services was Turfman who retired this year and sold the business to Experigreen. Turfman was great. The gentlemen who services our lawn is Dave and Dave is great. Since Experigreen has taken over I had two issues. First, the continue to charge me sales tax and note on each invoice that it is the Hamilton County tax rate. We live in Clermont County. I advised them of this when they first took over the business from Turfman. They said they would fix it. Most recent invoice still has Hamilton County as the tax rate. Because our zip code covers two counties, it is not intelligent enough to handle different taxing districts in the same zip. They told me they would adjust the amount they charge me, but will not change it to Clermont Count. So Clermont County is NOT getting the tax money for their portion of the state sales tax. In my mind they are thus committing tax fraud. They blew me off on this issue. I did call the State of Ohio Department of Taxation to report this and they said they would open an investigation. Second issue, I should have asked them in advance the cost of grub prevention. Most lawn care companies I talked to charge around the same cost as the regular lawn service applications. Experigreen charged me about $250 for this service. I paid it as I authorized it. I should have asked what the cost was first. Called them and told them no more grub prevention. I will either do it myself or hire another company. I am starting to look for another company now who can charge the correct tax rates and who is more reasonable on pricing grub prevention. Hate to lose Dave, it is not his fault that the new owners are not that concerned about their customers.

So far so good.? I think they probably do well.? There are very professional when they are here. They ring my doorbell to announce they are here and I can ask them about specific questions at that time. They also leave a very detailed written report regarding my lawn's health, and what they have done and what I need to do to improve.? It's more detailed than any other company I've ever used. It's exactly what they did, what they saw, and what they'll be looking at next time.? It's actually very detailed.? They come to the door to announce that they're there.? The workers are very professional.? The come in uniform.? They're very courteous, very professional.? I addressed some weed issues that I wanted to point out to him and he was very accommodating of trying to take of them.? Very accommodating to any requests or concerns.

The price is always the same. Every treatment is always the same price; you negotiate at the beginning of the year. A's all the way across. They've always been very responsive, very courteous and very professional.