Dwyer Co

fine...as expected.

Very well. Mission accomplished.

.

THE WOMAN WHO ANSWERED THE PHONE TOLD ME THAT SINCE THE AREA OF CONCRETE THAT NEEDED REPAIR WAS NEAR A TREE, THE COMPANY WOULDN'T DO THE WORK. I WAS FRUSTRATED THAT SHE REFUSED TO SEND SOMEONE TO AT LEAST LOOK AT THE AREA, ESPECIALLY SINCE SOME WORK HAD ALREADY BEEN DONE TO A LOWER, ADJACENT BLOCK OF CONCRETE. THE COMPANY WHO HAS SINCE CONTRACTED TO DO THE WORK DIDN'T THINK IT WAS A PROBLEM, AND OFFERS A 5 YEAR WARRANTY. OVERALL, I FELT THAT DWYER WAS NOT INTERESTED IN MY BUSINESS AND WAS NOT HELPFUL IN TRYING TO REDIRECT MY EFFORTS.

OVERALL, DWYER WORKERS WERE POLITE, PUNCTUAL AND RESPECTFUL. THEY PROMISED TO CALL ME WHEN THEY WERE ACTUALLY READY TO DO THE LIFTING AND THEY DID. I WAS ABLE TO WATCH THE LIFT JOB AND DETERMINE WHEN I FELT THAT IT WAS LIFTED TO THE PROPER LEVEL. THEY CLEANED UP THEIR WORK AREA AND HAULED AWAY EVERYTHING FROM THE PROJECT.

THEY WERE VERY PROFESSIONAL, VERY FAST AND I THINK THE PRICE WAS VERY REASONABLE. THEY DID EXACTLY WHAT WE WANTED THEM TO DO. EXCELLENT WORK.!!!

WHEN THE JOB TURNED OUT TO BE TOO SMALL FOR HIS COMPANY, HE WAS VERY GRACIOUS AND RECOMMENDED ANOTHER COMPANY WHICH WE ARE USING TO DO THE WORK.

I WOULD USE THIS COMPANY IN THE FUTURE SHOULD I NEED ANY OF THE SERVICES THEY PROVIDE.

ARRIVED ON TIME AND VERY POLITE. GARAGE FLOOR COULD NOT BE LIFTED TO ORIGINAL POSITION BECAUSE OF GARAGE DOOR. THE EMPLOYEE EXPLAINED EVERYTHING AND CALLED THE SALESMAN TO THE SITE. THEY ADJUSTED THE PRICE.

MR. DAVID CAMPBELL FURNISHED OUR PROPOSAL. HE WAS PROFESSIONAL AND DID A VERY GOOD JOB DESCRIBING OUR PROBLEM AND THE PROPOSED SOLUTION. THE SERVICE TECHNICIAN WAS PUNCTUAL, COURTEOUS, PROFESSIONAL, AND WAS VERY CAREFUL ENTERING AND LEAVING OUR HOME WITH HIS SUPPLIES. HE DID AN EXCELLENT JOB LETTING ME KNOW EXACTLY WHAT WAS DONE AND HOW IT WAS DONE. THE WORK SEEMS EXCELLENT. I HAVE NO RESERVATIONS RECOMMENDING THIS COMPANY.

THE LEAK DID PERSIST, BUT THEY HAVE COME BACK AND TAKEN CARE OF IT. I HAVE BEEN HAPPY WITH THEM, IT WAS A VERY GOOD PRICE, AND I LIKE THE METHOD THAT THEY USED. I WAS ABLE TO USE MY $50 OFF ANGIE'S LIST MEMBER COUPON.

MOST PROFESSIONAL AND DID GOOD WORK QUICKLY. I WAS DELIGHTED THEY TOOK THE TIME AND EFFORT TO CLEAN UP THE JOB SITE, INCLUDING MY DRIVEWAY WHERE THEIR TRUCK HAD BEEN PARKED.

PUNCTUAL, EXPLAINED THE PROCEDURE VERY WELL, WAS NEAT AND POLITE.

THEY HAD A PROBLEM WITH PART OF THE PROJECT, SO THEY MADE AN ADJUSTMENT. I FELT THEY WERE VERY PROFESSIONAL AND THEY GAVE ME 12 MONTHS SAME AS CASH.

PREP WORK COULD BE BETTER. FANTASTIC LOOKING END PRODUCT.

I HIRED THEM BECAUSE THERE WAS LITTLE CHOICE, OTHERS NEVER SHOWED OR RETURNED CALLS, ETC. DWYER DID AN OK JOB, NOT SPECTACULAR AND THE COMMUNICATION WAS AWFUL. I HAD A TERRIBLE TIME GETTING MY CONTACT TO CALL ME BACK, THEY LOST MY RECORD FOR AN ESTIMATE APPOINTMENT, WORKERS DIDN'T SHOW THE FIRST DAY AND NO ONE CALLED, AND THEY FORGOT TO DO THE PROMISED CAULKING, HAD TO REMIND THEM TO COME BACK. THEN, I GOT 2 BILLS AND A HARASSING PHONE CALL ABOUT PAYMENT WITHIN 1 WEEK, BEFORE THE JOB WAS EVEN DONE. PLUS THE BILL DIDN'T REFLECT MY ANGIE'S LIST COUPON, WHICH I HAD DISCUSSED WITH THE SALESPERSON AND GOTTEN IN WRITING FROM HIM, BUT EVIDENTLY IT NEVER GOT TO THE BILLING DEPARTMENT. THIS IS A TOUGH CATEGORY TO GET ANYONE TO EVEN DO. YOU'LL NEED TO BE EXTREMELY PERSISTENT JUST TO GET ESTIMATES. THEN ASK LOTS OF QUESTIONS AND GET EVERYTHING IN WRITING.

THEY DID A REAL NICE JOB. EVERYONE WHO COMES BY COMMENTS ON HOW NICE IT IS. EVERY ONE I CONTACT, FROM THE OFFICE PERSONNEL TO THE WORKERS, THEY WERE ALL VERY PROFESSIONAL.

VERY GOOD FOLLOW UP, KNOWLEDGEABLE REPS, VERY HELPFUL, GREAT ABOUT ANSWERING QUESTIONS, DIDNT BADMOUTH COMPETITION AS MANY OTHER COMPANIES WILL DO

LEFT PHONE MESSAGE FOR FIRM AND NEVER CALLED BACK. CONTRACTED ANOTHER COMPANY AFTER RECOMMENDATION FROM ANGIE''S LIST.

VERY IMPRESSED WITH FIRM S PROFESSIONALISM - BOTH PROVIDING THE ESTIMATE & THE WORK. DWYER WAS ALSO THE LOWEST BIDDER & GAVE AN ADDITIONAL DISCOUNT FOR ACTING (ACCEPTING THE CONTRACT) PRIOR TO THE END OF THE YEAR.

FAIRLY STANDARD WORK, BUT SUPERIOR SERVICE. THE REPRESENTATIVE WAS CAREFUL NOT TO CREATE OR LEAVE A MESS. HE WAS CONCERNED ABOUT THE APPEARANCE AND THOROUGHNESS OF HIS WORK.

I WANT TO COMMEND THEM FOR BEING HONEST. HE TOLD ME THAT HE COULD CHARGE ME TO FILL THE CRACKS IN MY WALLS, BUT I WOULD STILL HAVE THE WATER PROBLEMS AND LEAKING BECAUSE MY HOME IS VERY OLD. HE SUGGESTED THAT I HAVE THE FULL WATERPROOFING JOB DONE, WHICH REQUIRES A FOUNDATION DIG UP, BUT INFORMED ME THAT HE COULDNT HELP ME WITH THAT KIND OF SERVICE. HE ALSO CAME OUT THE SAME DAY THAT I CALLED AND WAS VERY PROMPT AND COURTEOUS. GREAT EXPERIENCE!

BOTH THE ESTIMATOR, AND LATER, THE REPAIRMAN SHOWED UP ON TIME. BOTH WERE HELPFUL AND WILLING TO ANSWER MANY QUESTIONS. THE JOB WAS COMPLETED AND COMPLETELY CLEANED UP. SO FAR (INCLUDING SOME HEAVY RAINS) THIS CRACK HAS NOT LEAKED. VERY SATISFIED.

THE ESTIMATOR NOT ONLY EXPLAINED ABOUT THE CRACK BUT ALSO LOOKED AT THE OTHER EXPOSED WALLS INSIDE AND EVEN THE COMPLETE PERIMETER OUTSIDE TO ENSURE THERE WERE NO OTHER PROBLEMS. THE TECHNICIAN WAS COURTEOUS AND KNOWLEDGEABLE. HE EXPLAINED WHAT HE WAS DOING AND TOOK TIME TO CLEAN UP NOT ONLY INSIDE WHERE THE CRACK WAS BUT ALSO OUTSIDE WHERE THE SEALANT CAME OUT.

THOROUGH CLEAN-UP AFTER JOB. GOOD COMMUNICATION WITH CREW. SOMETIMES HARD TO GET THROUGH TO APPROPRIATE SCHEDULER AT HOME OFFICE IF QUESTIONS.