CITY SASH, LLC

The installers were great! They did a very nice job with the installation and were professional and very friendly. Our issue is AFTER the installation. We were told that our windows were guaranteed no matter what for as long as we lived in our home. We had problems with the window in the living room closing and some scratches on the bay window in the kitchen. I have been trying to have these issues resolved since July of 2012 and am still waiting. They are horrible about returning phone calls and giving any kind of status. I have called on numerous occasions to be told that a replacement window was ordered and it would be ready in three weeks. This was in July and I STILL don't have my window. They keep no records of what kind of windows they installed and had me trying to find numbers somewhere on the windows, which in some of the windows didn't exist. Afer several months, someone came out and measured and saw that I was right, there were no numbers on the windows and supposedly put an order through. After waiting two months and calling and speaking to someone named Bernie, I was told "someone dropped the ball" and the windows were not ordered. I was assured that they would be ordered immediately. After waiting several weeks and hearing nothing, I called and was told Bernie was in the hosptial in serious condition and nobody could get into his computer to tell me if my windows were ordered..............seriously folks? After waiting a couple of more weeks and calling again, I was told that yes, the windows were ordered and I got a date to have them installed. A very nice gentleman and his grandson came out and after looking at the windows and doing some measuring, told us the window that they had in the truck was the wrong size and wouldn't fit. They said they would go back to the office and someone woud order the right size. Well, I waited another 4 weeks of hearing nothing and called them again and Bernie was back and said he wasn't sure if the window was in and maybe there was a delay due to the Holidays. He's supposed to call me back on Wednesday, but I would bet that it's going to be me calling them again. I am SO frustrated with City Sash! Their installers are great guys but their office support staff is HORRIBLE! Nobody seems to know what is going on!

Installer & sales person always on time & pleasant. Installers worked all day until the job was done, only stopping for lunch. Very professional installation and good quality windows & door.

Everett came to the house for the presentation and was very convincing. We were replacing our wood windows with a wood grain vinyl replacement. We had to follow up numerous times to get final measurements and get install date finalized. Workers were very personable and did a good job installing and cleaning up after themselves. The wood trim was not touched up because it was "not in the contract". They also then chalked around the windows with a clear chalk that made it impossible to restain the affected areas. They also installed a garden window that was not stained and again told us that the staining and sealer was "not in the contract". We were never informed that the window was coming untreated. A trim piece was missing during the install of the patio door and we were ensured that they would have the piece with a week to a week and a half and someone would come out and install it. Over a month later we are still waiting for the piece. When called we were told they would check and call me back. I hope we don't have warranty problems.