Aqua-Tech Pools

unknown

I hired Aqua-Tech to close our pool this year because I was dissatisfied with the work the previous company had done last year. While Aqua-Tech didn't break anything (as the previous company had), I'm worried that they didn't properly close the pool. The first thing I noticed when I inspected their work was that they hadn't fully closed the pump and filter. The drain plugs had been left in on the pump basket, as had the sight glass and pressure gauge. I removed these myself. The pump had also been left on and quot;wasteand quot; and not and quot;close.and quot; Minor things. What worried me more was when I inspected the exhaust tubes. Three of the four had anti-freeze in them, but one was completely empty. In the past (with the other company), all four had visible anti-freeze in them. When I called to ask about this, I was told the anti-freeze wasn't necessary because all the water had been removed, and the anti-freeze was only a precaution. I expressed concern and was told someone would stop out that day and check it out, and call me. By the time I got home after work, no one had called and the exhaust tube was still empty. Since I had been assured over the phone that Aqua-Tech would repair any damage that might occur over the winter, I went ahead and put the pool cover on. I would have rather had the extra assurance of the anti-freeze, however, and I feel like Aqua-Tech didn't care about my concerns and just blew me off.

After the work was done, there was still debris coming from the jets. Ashley said it's probably some residuals and that we should continue to vacuum to waste for a few more days and it will resolve. Six weeks later there is still debris coming from the jets unless we vacuum to waste. It is now mid-Sept and vacuuming to waste and refilling the pool has become time consuming and expensive. I called Aqua Tech on 9/17 to express my concern and frustration about closing the pool under these conditions (we had scheduled Aqua Tech to close the pool on 9/18). Sean (service tech) would come out that afternoon to see if he could help. When I hadn't heard anything, I called and spoke to Ashley on 9/19. She informed me that Sean had been out to our pool that morning and he swept the debris over to the main drain at the bottom of the pool and installed the and quot;eyeballsand quot; into the jets as they are *necessary* for water circulation. We also re-scheduled the pool closing for the next day 9/20. I expressed my gratitude for all their help. After all, I had been a loyal customer for 5 years and spent a lot of money in their store. I thought we had a good business/customer relationship. However, our conversation continued: I told her that 1) the service tech who replaced the sand did not make the and quot;eyeballsand quot; sound all that necessary and 2) I'm frustrated that there was still debris coming from the jets unless we vacuum to waste. I told her, rather calmly in fact, that I feel like we were sold a service we did not need. At which point she told me I was being aggressive and she didn't like my tone. She did ask, who else has worked on our pool and I told her and quot;no one else.and quot; That phone conversation ended at 12:45pm. Ashley called back at 2:55pm to inform me that they will NOT be closing our pool, ever again. Because of my and quot;tone and aggressivenessand quot; they don't want my business anymore. Again, we had been a loyal customers for 5 years, spent lots of money in their store. One snafu and instead of trying to make it right, they drop us AND at a time of year when they know it will be well into October before we can get another pool company to help us close.

I chose Aqua-Tech by finding the local 'A' rated pool installers and talking to them first. It's not hard to see why Aqua-Tech has that rating. Don (owner) or Adam (Don's son) were on-site every day to supervise and inspect the work. Don called me regularly before, during and after to check in and make sure I was happy. The quality of the work and products is very good. Every subcontractor that they brought in did a great job and many have worked for Don for a long time. We had some confusion on whether we ordered fountain sprayers on the pool, but I didn't notice this until the lines had already been back-filled. Honestly I forgot about them--it was my wife and son that finally noticed. It wasn't on our final paperwork so they would have been well within their right to say 'sorry' at that point. But instead, Don and Adam came out on Saturday morning, dug up the lines and installed the sprayers themselves. I don't think most companies would go this far to make a customer completely happy. I'd recommend Aqua-Tech to anyone that's looking at getting a pool.

Everything was good. They were prompt and did some extra work for us.

They worked hard and fast; it is just beautiful. They started on a Friday and we had water in the pool the following Wednesday. It was great; he just had the contractors lined up; one after another so there was no lag time. I got bids from several companies and we got personal recommendations on this company and it was fun to watch.

See above.

I have been working with Ashley at Aquatech for 2 summers prior to this year. I was very pleased with the knowledge and professionalism up until this season. I ordered a new liner for my pool at about 3k which was to be installed within 6 weeks. I was told after calling repeatedly at the 6 week point that my order was never placed and therefore would have to be expedited. Kay at the store apologized and I commented at the time that I appreciated their honesty and candor even though they made a mistake. What followed was a series of disasters which concluded in a 500 charge to my credit card without my authorization for work that hadn't been cleared through me prior to action being taken. I received a call about two days after my liner was completed asking me to pay the balance due over the phone via credit card. I had not received an invoice at that time and I thought the request was odd but I complied. When I later received the invoice it was for 500 more than we had originally agreed. I confronted Kim at the store and she explained the charges. I told her at that time that I would like to have a call before work is done next time so that I can be prepared for any future bills. She agreed. two weeks later I saw another 500 charge clear my credit card and I called her immediately. i was told that the work was done and I had no choice but to pay so my card was processed. I complained that I didn't give permission for my card to be processed and I would like the number erased from their files. At this point I informed Kim that I would no longer need their services. My advice to any potential customers is to be sure you have a clear understanding of the scope of work their are doing or you may find yourself "on retainer" at their will!

They came out on the agreed upon date and closed my pool. Everything went as expected.

Technician arrived on site and did a thorough evaluation, adressed some minor maintenance issues (e.g. bare wires from mice chewing) and was able to identify the issue as a faulty switch. Parts were ordered and technician came back the next day to intstall switch which corrected problem. I was able to easily connect to a rep to schedule the initial appiontment and received a call back indicating when the technician would come back to install the part. The technician showed up on both occasions on time. These guys know what they are doing.

replaced a 10 year old inground pool liner

We sold our home in May 2010 and three days prior to closing the pool pump quit working. I immediately contacted them and they ordered a new pump. We were already departing the area the they contacted us the next day after checking out the pool. They could find not a pump problem but a possible electrical problem. We returned to the area the following day and they met us and did some trouble shooting and then called their electrician. He was there within 2 hours and fixed the problem within 15 minutes. This allowed us to procede with the house closing as planned. As they have always been, professional, responsive and thorough.

It never went. No one ever called us.

It was the best experience ever. I had recommendation from other people in the neighborhood. It is a family owned company and they seem to really care. It took one day to dig out the hole. The entire installation took 2 or 3 weeks. It was installed in the fall. The only bad thing was that I had to wait until spring to do my landscaping but that was my choice. I have recommended them to others.

I really like this company. They will come out even if I'm not here. They are very neat and tidy and clean up everything in an organized way. I don't have to worry about it at all.

What a great experience! Since they already had our pool info on file (from 1997 none-the-less), they knew the exact dimensions and I just had to pick out a liner from their showroom. They were very helpful and had a large selection. We set a date of May 2nd to install the liner. On the evening of May 1st they came and put in a pump to remove the water remaining in our pool and even put in a long hose to run the water into our creek and not our yard. On May 2nd they came and very skillfully removed the old liner and cleaned the bottom of the pool. It rained while they were here, so they had to come back the next day. They installed the liner the next day and then coordinated with our water hauler, to fill it halfway. They completed the install on May 4th and cleaned everything including the stairs, as well as set in our rails and ladder. They made sure our pump and filter were running and gave us final instructions. AquaTech was very reliable, informative and the liner looks great!

They are very knowledgeable. They always know what we need. They're very helpful with suggestions and supportive regarding our questions. They are always on time and sure to call before they arrive.