John Boyd Heating & Cooling

Horrible. Below is the first invoice. "Date: Dec 17, 2019 Reason for Call: 325-201-8767 Afternoon Call B4 Service Oil furnace & heat pump. Hes getting ready to sell property and wants to be sure in good working order Assigned To: Jason Marshall Status: paid HEAT PUMP CLEAN & CHECK $90.00 Approved 020297 OIL BURNER NOZZLE $62.14 Approved 020301 NOZZLE LINE FILTER $83.65 Approved 081233 CONTACTOR * ADDITIONAL $55.92 Approved 079075 HONEYWELL THERMOSTAT $235.77 Subtotal $527.48 Tax $15.02 Total $542.50" And then the second invoice. "Call B4 Heat pump with oil back up. Furnace not coming on Assigned To: Jason Marshall Status: completed Diagnostic Fee $90.00 Approved 020333 IGNITION TRANSFORMER $199.66 Approved 020321 HONEYWELL PRIMARY CONTROL $391.41 Subtotal $681.07 $20 WEB SITE DISCOUNT -$20.00 Tax $29.83 Total $690.90" So they are into us for $1,233.40 at this time. They choose to spend $1,200.40 repairing a unit that is a 10 SEER unit that is 20 years old instead of replacing the unit. My uncle lives in TX and wanted the unit ready to sell. It still doesn't even work. After spending $1,233.40 they didn't even choose to insulate the refrigerant line in between the house and heat pump. I'm a Green Beret and I know that line is supposed to be insulted. For $1,588 I can purchase a 2.5 ton 13 SEER unit with multiple speed fan and could have it installed all day long for less than $1,000. And then when I call them and ask then to come take a look and get it working (one year warranty they SAY they have), they tell me it's going to be a $90 service call and any parts and labor cost. Then I decided to write this review and plan on plastering it on every street corner for a 20 mile radius around their business and everywhere else I can online. Look at some of the negative reviews they have and ask yourself if you would want to be left in that situation. I am NOT one of those "unable to satisfy" customers. Mostly I do everything myself. But when my aunt and uncle in a time of weakness and heartache (due to their fathers passing) ask this business to make sure something is working correctly because they have more important things happening in their lives, it's said that they eventually had to pass this task off to me. I bet this company saw $$$$ when they realized the guy calling was from TX. How many times can we go service this 20 year old system and keep cashing in. I'm really excellent at what I do as well, and it's protecting people from dishonorable men and women that do not know how to treat others the way they want to be treated.

The company did a great job!

They were very prompt, did good work, cleaned up after themselves, and no problems. Very personal. They actually had the owner come out.

This was the first time we tried to fire up this system, and he did an inspection to make sure that everything would work properly. The previous owner used the garage for painting cars, and some paint had clogged some of the tubes that the gas goes through. He missed that the first time, but came back and fixed it free of charge.

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My husband’s know him for a long time and trust him.

My husbands known him for a long time and trusts him.

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I bought the deal from Angie's List. He did a great job in all aspects. I got his card on my freezer. Next time I need heating and air service, I plan to call him.

He was very responsive, excellent, and his customer service attitude is well above average.

It went great. It was a pleasure dealing with John. Straight shooter, very honest, very helpful. Helped us get financing for 36 months for 0%. Can't beat that.

Our older heat pump wasn't pumping out cold air and I wanted to use someone locally. I had heard of Boyd's Heating and Air and decided to give them a try. They came out that day, and they said because it was an older unit, it probably just needed more coolant. With a short call, they managed to give us a $360 bill for the coolant which lasted us a matter of weeks. I called repeatedly and left messages saying that we were back with no air conditioning. No return calls. Evidentally, they just like taking the easy road and not following up. Looking for a leak would be too much to ask for. Would NOT recommend them to anyone. Very disappointed.

Was pleased with the overall service.

The service call exceeded our expectations. Our 16 year old Carrier Air Conditioning system was inspected, a blown capacitor was replaced, freon added, and leak identified. Very satisfied. There was no sales pressure whatsoever to purchase a new a/c. I did ask several questions and they were all answered to my satisfaction. Appeared very honest.

We have been using him for several years. He was first working for a company and then he started on his own. He does an excellent job and I would recommend him to anybody.

I called Boyd Heating and Cooling twice to make a appointment for a furnace repair. I never got to speak with anyone live and was only able to leave messages on answering machine requesting their services. They never returned my call. I will never call them again. It is disheartening because my parents had used them for many years prior and the service was quite good. This business receives my failing grade.

I got 2 other quotes. One for $5500. and the other for $4500. They initially told me they would do it for $3500.00 but called me and said they could fix it for $95.00.

PROMPT & COURTEOUS SERVICE PERFORMED.

EXCELLENT SERVICE. VERY PROMPT, COURTEOUS, & PROFESSIONAL. FAIR COSTS. DEFINITELY WOULD USE AGAIN.

WOULD NOT ANSWER EMERGENCY TELEPHONE CALL DURING WINTER OR SPRING, KNOWING THAT A FAMILY MEMBER HAD SEVERE ASTHMA. WHEN WE DID REACH HIM, HE STATED THAT 'WE SHOULDN'T HAVE WAITED UNTIL THERE WAS A PROBLEM TO CALL, THAT WE SHOULD HAVE TAKEN CARE OF THINGS BEFORE THERE WAS A PROBLEM'. KEEP IN MIND THAT THIS HEAT PUMP IS LESS THAN 2 YEARS OLD AND THIS IS MAY 7, AND WE JUST TURNED ON OUR AIR AND THE HEAT PUMP WOULD NOT WORK. HE SAID HE WAS BUSY AND COULD NOT TELL ME WHEN HE COULD GET OUT.