Pipe Doctor

Had initial contact. They said they were interested in doing the job and they'd have their office contract me. Never happened.

Not Well, and incomplete estimate was outrageous

First the scheduling got messed up. It was scheduled for a Friday and I got a call on Thursday and they asked if they could come earlier than scheduled and I said sure. Then the tec said he could be there in about 20 minutes only it was on the wrong day and I wasn’t home. The tec said it was probably an error in the office. I then asked if he could come on the correct day and any time would work. He said he would be here in the same time window(11-1). I said great. At 3pm on the scheduled day I still hadn’t heard from anyone so I called the office. They informed me that he must be running behind on another job but assured me they would be there. I waited the entire day and never heard from anyone and no one ever showed up or called. I chose not to call again and went with a different company.

Had a little trouble setting toilet but finally got it right.Fixed shower.

JOHN WAS HERE ABOUT 2 1/2 HOURS VERY KNOWLEDGABLE ABOUT HOW TO SOLVE MY PLUMBING PROBLEM

I called to have a leak at the base of a urinal fixed. I scheduled an apt 3-4 days out. The guy showed up an hour and 20 minutes late and acted in a hurry. He took a quick look at it and said it needed a new gasket/ring and would take about 2 hours at 135/hour. He couldn't do it that day because he didn't have time. He came back a week later and showed up 25 minutes late. He fixed the leak in 20-25 minutes. However, the urinal doesn't flush right, and has very little water in it after it is flushed. He played with it for a few minutes and it didn't help and he basically said that is how it is. It never used to flush this way. The best part- He charged me for the original estimate of 2 hours for 25 minutes worth of work. He said that it could have taken 3 hours and he would have lost out. I tried to tell him if that was the case I would have paid him for 3 hours. He knew what he was doing was wrong. Heck it took him longer to write up the invoice than it did to fix the leak and he was still in and out in 40 min. I called their office and they are supposed to send someone out again next week to look at the flushing issue. The lady seemed concerned and stated she would get back to me when she talks to the owner. Update: I tech told me the urinal was fine when it flushed, but was clearly not. He acted as if I was wrong. Said that's how it should be Why would I let him back into my home? It took several flushes to clear the bowl. Another guy came a week later. Made it a little better but still took several flushes to clear the bowl. Another plumbing company fixed the issue and charges me for the time they were there, not an overestimated time.

We were with only one toilet due to a major bathroom remodel. So when our only toilet clogged at 7 p.m., we needed a plumber ASAP. This plumber came at approx 9 p.m., and was timed at being in our house for a total of ONLY 11 minutes ... yet the bill was over $200! This is taking advantage of your customer! He also reeked of smoke and appeared very unkempt/dirty. We will not call them again due to outrageous bill.

We remodeled the bathroom and had removed the toilet tank to strip wallpaper and paint behind. When it came to re-installing, we just couldn't get it back on right without it leaking. We called Pipe Doctors and they came out that afternoon. In inspecting the toilet, they found a crack in the tank. After discussing this with them, they went right out and got a new toilet (with my permission, of course) and installed it. They did a beautiful job and they were very neat - put protective covering on the floor, etc. They removed the old toilet and cleaned up after themselves. They were only here a little over an hour - including going out to get the new toilet. One technician stayed behind doing the prep work while the other went for the new toilet. I was very pleased with their service and the technicians were very friendly. I would recommend this company to anyone and I will certainly call on them again!

The service technician arrived when I expected him and was very friendly and professional. He also did a neat/clean job. I would hire them again.

Prompt, courteous and professional. Great communication and responsiveness. I highly recommend and I would use again. Both John and his partner were excellent.

We called him out to fix the water leak. He didn't do any follow-up to check and see where the leak was coming from. Once he left we turned on the sink and it was still leaking. We contacted him to see if he would come out to fix the issue and he said there would be another service charge. I think we were overcharged the first time.

I had a leaking upstairs toilet shut-off valve that was covered under a home warranty policy. The first company they assigned to the job couldn't come out for 2 days so I told them that wasn't acceptable. They sent out the Pipe Doctor the same day. The plumber was prompt, worked quickly and did a nice job. He was very cordial and professional in his work.

Prompt response to call. Came to home assessed the situation fully. Knowledgeable about labor, parts cost. Estimate about 100 higher than actual cost! gasp! Length of time project would take was variable estimate- but again, such a full accurate assessment decreased the labor time. Highly recommend.

The gentleman came out and looked at the kitchen sink, ordered parts, and never came back. He gave me the number to the company where he ordered the parts from to check on the parts and when I call that number all I get is voicemail.

Overall, I am very disappointed in this company, but I probably only have myself to blame. I should have asked their hourly rate and had the repairman give me an estimate on the toilet repair before I had him repair it. The total of the repair basically put me into sticker shock when it was completed. I mean $426.50 (I did get $25 off of that for being a first time Angie's List client.) seemed high to me, but I assumed that the parts must have been very expensive. Once the repairman left, I looked at the invoice more intently to get the breakdown of the repair and found that there wasn't one, no hours were listed and no parts pricing listed, just the lump sum. This really didn't please me because I thought the bill would be itemized. I called the company on the 12th to get a breakdown on the parts and labor. They said they would call me back as soon as their computer was back in service, since it was doing a back up. They never called me back. I gave them every opportunity and finally called them back on the 15th. The lady in the office said she didn't have a breakdown from the repairman, but would get it from him and call me back. She did around 4:45 pm that same day. All she had was 3 hours labor at $135 per hour and $21.30 for parts. The day of the repair, I was called at noon and told the repairman was on his way. He arrived around 15 minutes later. He left for at least a half an hour to get parts and was finished before 3PM. I guess I had to pay for his travel time also. Another thing that didn't make me happy was the fact that he left a grease spot on my hallway carpet (took me three scrubbings with Dawn to remove) and greasy fingerprints on my wall and white beadboard in the bathroom. He also left the white tile floor quite dirty, but I did expect to see some of that. Anyone reading this, please remember to ask questions when you are dealing with a new service company. Don't be afraid to ask what the going rate is, if you have to pay for travel time, and ask for a basic estimate before you have the work done, This could save you some headache later. I wish I had heeded my own words.

Rick arrived promptly, inspected the broken valve, and came up with a solution that will prevent a repeat of the problem. He checked the whole system for any additional leaks. It was a professional job in all respects.

We had cable tv installed on a Tuesday night. When they went into our crawl space the installer smelled gas. We called Columbia gas and they came out and did a test that showed there was a leak. They would not turn the gas back on until the leak was fixed. I called Pipe Doctor since they had been rated very well on Angie's List and was able to make an appointment that night for the next day. The technician showed up 15 minutes early to start on the job. Within a matter of 15 minutes he showed me what needed to be fixed to stop the leaks and get the gas back on. He had to reseal every elbow in my 60 year old home which took some time. He also replaced some old valves that i had on my water heater and furnace along with a valve to the garage and grill. He was very kind and made sure when he was done working that there was not a mess in my basement.

The Pipe Doctor arrived, got straight to work, completed the job professionally, and left. Just exactly what you want in a plumber! We appreciate their expertise and will use them again in the future.

I found the company obviously on Angie's list and left an e-mail as well as a phone call at around 3 am since I'm a night owl. I got a response immediately upon the office opening from Jenny. She advised a plumber could be out that day between 2-4 and that they would call about a half hour before showing. I actually had to cancel because of an illness so we tried for the next day, but I was still sick. We were finally able to get together the third day.....they didn't give up on me! They are consistent, professional, and very friendly! Dwayne came out with another temporary worker (one they fire when they need extra help for larger jobs) and they were able to get the work done in about a 1/2 or less. It was a pretty hot day out and they were as nice as could be and very professional. I like to ask questions and learn about different things and Dwayne didn't mind filling me in on details about everything:0) Update 08/14/2012: This is a second report because I need to add something to the first... I heard a girgling in the kitchen sink when I'd flush the toilet upstairs (same floor) so I called Pipe Doctor back since they were just out a few days prior and I even called and left a message after hours. They sent the plumber out that very next day...no hassle at all. I also got a return phone call from the office manager, I believe her name is Jenny. I highly recommentd this plumbing company to people in the Toledo area! They had no problem honoring the Angie's list first customer discount for me that they advertised as well:) The girgling that I've been hearing is a another issue with the pipe draft (not sure of the technical term)...that is located on top of the roof....more than likely the birds are putting leaves in it.

They were prompt and their price was quite resonable.

Overall, it went great. We called on Wednesday. Craig was there that evening. Unfortunately, while checking the cartridge in the faucet, Craig turned off our hot water to the shower. We called Craig on Thursday to authorize the work to be done and ask that he come and fix the hot water. He said he would, that evening but didn't show up. I called him to inquire about it and he was sincerely apologetic about forgetting to stop by. Craig showed up on Friday morning and fixed the water pressure, unfortunately the cartridge that was installed had a crack in it and caused the faucet to drip (quickly and loudly). Craig then came out later that evening to fix the cartridge. All in all, Wagner was very professional and reasonably priced. I would use them again.

He came to the house and looked at the job. He then left to get the parts.It took him longer to get the part then it did to install it. I would have thought that he would have the parts all ready. I don't feel I should pay for the time he spent getting the part. I under stand every job is different, but you would think he would carry a few simple parts with him.

The guy that came out was really nice and he was really good with telling me how much it was going to cost and he was right on the ball with it. However, they weren't very good at communicating with me, because they finally finished it two weeks ago. They came out one day and needed to come back the next day, and I took the day off from work the first day because I wanted to be there and explain what was going on. The guy told me that he would be coming out the first thing in the morning the next day with the pump and would fix it. I decided to take the day off and work from home and I assumed he would be there at about 9 o’ clock in the morning like he had started the day before, and he didn't show up. I tried to call the office at about 10.30 and got their answering machine, and I left a message and told them that he is not here yet and asked what was going on. No one returned my call and I tried again at about 12.30 and got the girl that sets up the appointments and she said he was out on another job and wouldn't be there till about late in the afternoon like 4 o' clock. I told her that I had taken the whole day off and could have gone to work. I felt that they were really poor with communicating me. The guy did come out but the part that he had was wrong and so he was going to have to get a new part. This was Tuesday and he told me that he should have the new part by Friday and that he would be come out and that somebody would call me, but nobody called me. They didn't call for a week and I just kept waiting and waiting. The pump that they needed had not come in but they didn't call to tell me that. I felt that they were very poor with their communication and I told the guy that. I told him that I thought that he did a good job but the communication in his group was horrendous. I would probably not hire them again even though they did a good job. They just have to learn to communicate. They were good and came right out the first day but they inconvenienced us since we were having problems with the toilet and the sewer was all backed up. He also took a look at my water heater and didn't charge me for that because I think he felt bad about the lack of communication and all that, and so that was a good thing. I thought that it was expensive but he did tell me that is what it was going to be and he didn't charge me any more than what he said he was going to charge me. The quality is good and I haven't had any problems since they left and everything seems to be working fine.

They did well; I expected it to be more money so I liked them. I will use them again in the future.

This company no-showed me twice. I didn't get a phone call letting me know they were not able to come. The next day I called and set up a time for them to come and they no showed me again. They called hours later asking if they could come out. I decided to call a different company in the mean time to get things done. I would not recommend this company.