A-Z Plumbing & Drain Service Inc

Unfortunately I cannot recommend AZ Plumbing. They charged me almost $800 for 20min of labor and $80 hardware. The technician had to go to the hardware store twice (first didn’t have our valves in his truck and second, lost a screw in the wall…) and assembled the valves upside down, so it took the whole morning. “Flat rate” they call it, unjustifiable profits! Very greedy.

Called in the morning to request a quote to repair a fast leak (and spray) at the main water shut off valve. Did not get a quote but instead got a time when they could show up. They did show up at the appointed time later in the afternoon. The water valve is no longer leaking. And while it appears the leak has stopped, the lack of transparency in the costs is what I am reviewing and complaining about. This was a $325.00 repair and I still do not know why. I did not get a detailed receipt of what did they do or how much the “parts” cost. I have no evidence that, in fact, any parts were replaced. For all I know, this was just opening the valve, removing and replacing the packing gland (not a $325.00 job!!!). There is a “used car salesman” quality to the transaction that has soured my view of this business. Lesson learned (and re-learned): with any plumber, insist on a quote before letting them in. If they don’t provide one, move on to the next…or the next…Good luck!

50 % upcharge, over charged and didn't solve the problem. Another plumber came and said they are known for ripping people off . Also charged me twice for a service and you have to call for a receipt and wait over a week .

My 2 downspout to the gutters were clogged. Stated that they would snake out footer/storm drains to both downspouts for 410.00. They were able to clear the back storm drain but they were not able to clear front one but charged me for both. Told them it did not make sense to charge me for clearing both drains when only one drain was cleared. The one guy stated "Well, you are being charged for the labor and the actual snaking not for the clearing." What?! No matter what the reason is for being unable to fix the problem, if the problem hasn't been fixed you should not be expected to pay for it. I will Never use these guys again.

I have used A-Z. I think they were here in February of this year. They took and did something else and replaced some pipes I had. Then they had to replace some item on the pipes to release the gas so I ended up paying $1400 and I decided I would never call them again. You know it just kept going, you know where the pipe are all crooked so I told them to replace that. They did a good job but I was expected to pay $65 for them to put insulation on the pipe and it was my own insulation. I had good service from them in the past, you know, but I decided I'm not going to use them anymore.

A simple snake would have cleared the drain, they sold me a part that I later found out was not necessary. They refused to refund me unless I would pay for another service call. The next plumber who came out said, "you got ripped off, ma'am."

well it went terrible. we called the A-Z plumbing co and explained when we use our shower out toilets bubble. they sent an inexperienced person to give us an estimate. first he said he had to remove one of the toilets in order to snake our main line he removed the first toilet then he said well i have to remove the second toilet to have a better access and that would be an extra cost he did that too. then he said well i cannot clear your main line and i have to break into your wall in order to have access to your main line. i asked if by tearing the wall the problem would be taken care of? he said was not sure. i asked if he would repair the wall he said did not repair walls that i had to get a contractor do repair the wall. by now he was in my house for more than 4 hours then i realized he did not know what he was doing. i reluctantly paid him $330 and he left.

Arrived according to scheduled time. Addressed the problem and was professional in doing so.

all went very well. no problems

Everything seemed to well.

Our service technician, Brandon, was prompt, courteous, and professional. He explained everything clearly. Would definitely have him back.

He was a skilled professional with much knowledge. Clogged drain was cleared and I now have a comfort that my old pipes are still in good condition. My house was built in 1926 so old pipes are a concern.

They provide excellent service. It went very well. The initial estimate was over $2000. It took them almost the complete day, they have to do a lot of investigating. They were supposed to cut the driveway then put a new drain in but after doing some research they used a camera and sneaked two of the down spouts then everything cleared out. They spent close to a day here.

It went okay. They got our drain cleared out but we would not use them again. After they left, we found money in our drain that we cannot get out. There are 2 nickels stuck in there. They didn't really clean up thoroughly after themselves. If they would have put down a drop cloth, the splatters wouldn't have gotten everywhere.

They were very professional and I would use again.

They called before they actually came and gave me the exact time of arrival. They were courteous and professional. They explained the work that had to be done and gave you the price. Upon completion the price quoted always stays the same. They explained the proper operation of the garbage disposal, also. I had an emergency plumbing situation, in 08/2014. I had been waiting for another plumbing company for four days to repair.the problem. Frustrated, I called A-Z. They came and fixed the problem the same day. They are a great company.

The technician attempted to snake the drain for an hour with no success. He then informed us that to have a functioning pipe we would need to replace it. To replace the pipe they would need to cut a hole into our kitchen ceiling to gain access to it. The estimate for all of this work was well over 1,000 dollars. After we paid for the failed snaking and he wrote an estimate for the "required" work we called another plumber who snaked the drain successfully in less than an hour and for a lower price than we paid to A-Z.

I called A-Z to unclog a blocked toilet. The lady I spoke to sounded very professional, and said that someone would be here between 2 and 4. She also said I'd be called if they can get here earlier. I waited and waited, but nobody showed up. I waited until 5:30, and nobody came or called. I did not call them, because it became clear to me that they are not professional, and I'd rather wait another day, and give my business to someone who's willing to do his end of the agreement. I did call them back today, just to satisfy my curiosity of what happened. I spoke with the same lady as yesterday, but without much professionalism on her part. She had no record of my call yesterday, but finally suggested that she "might have" called the order in, but with no record of it being received. This is not the way to lose or keep customers.

Called A to Z Plumbing on Tuesday 8/5/14, I spoke with a woman that Identified herself as Charity. She scheduled an appointment for Thursday 8/7/14, between 12:00p.m. and 2:00p.m. I was told that there would be a $95.00 troubleshooting fee, which would be absorbed into the bill if I decided to have the work done. I told her that I also had a $55.00 coupon. On 8/7/2014 at 2:00p.m. no one had shown up, so I called them and got Charity. Charity informed me that she was just about to call me, and the someone would be at my house between 2:00p.m. and 4:00p.m. At approximately 3:30p.m. Mike showed up. Mike informed me that there was a $125 troubleshooting charge. I reminded him that Charity had told me that the troubleshooting charge was only $95.00. Mike responded agitated, "who is Charity, I never heard of a Charity". so I got on the phone and called Charity. After informing Charity of what Mike was saying, they both flip flopped. Charity told me that she meant "from" $95.00 to $125.00. so we finally agreed on $95.00. As I'm disable, I had my son take Mike upstairs and show him where we believed the problem was coming from. After his inspection, Mike informed me that the work would be approximately $425.00. Although I felt it was a bit much I figured, I needed the work done, and they would knock off the $95.00 for the troubleshooting and/ or the $55.00 for the coupon. I have no complaints about the quality of work. However, upon settling up, I discovered that I received no discount at all and was grossly overcharged. It's obvious that A to Z Plumbing is in desperate times to have to overcharge their customers. I only pray that things turn around so that they no longer have to take advantage of people.

ut of the box to find This is the third time that we have called this company, I would never use another plumber. I called, they promptly and on time to give an estimate on the work, the work was then scheduled. The day the work was performed, another customer's job turned out to require more time than anticipated and I was kept abreast of the fact that the job would need to be rescheduled. The day of the job, my situation turned out to be more complicated than anticipated and the plumber was able to think out of the box to find a rapid solution, although this solution clearly required more time, work, and a trip to the store, I was not charged more than the original estimate. What a pleasure to find a company that are professional, honest, reasonably priced, and prompt!

My whole experience with A-Z Plumbing went extremely well. I called this morning for an appointment and they gave me a window of 11am-1pm for today and stated that they would call 30-45 minutes prior to the arrival of the service technician and, amazingly, that is exactly what they did; and the service technician, Raphi, actually arrived within that time frame. Raphi came in and checked out the issue with the disposer and confirmed that it was the problem and needed to be replaced. He gave me some verbal information for different brands and qualities with ballpark prices in order to help me decide what I wanted to do. After I decided which unit I wanted, he checked to see if it was in stock, it was not. He left for a very short time to go purchase it. When he returned, he promptly went to work removing the old unit, making some pipe adjustment, and installing the new one. The sound of running water and a running disposer was music to my ears, and, no dripping water under the sink! Raphi kept everything nice and clean while he worked and cleaned up when he was finished. Raphi was very nice and pleasant to deal with and I really appreciated his suggestions. I would have no problem using A-Z Plumbing in the future (hopefully I won't need to) and I would have no problem referring friends and family to them either. Thank you for a job well done!

Scheduled appointment on vendors web site. Called us back and to see if we wanted them to come earlier which worked great for our schedule (came on a Sunday with no additional service call fee). Michael was our technician and he diagnosed the issued and fixed our drain in about 25 minutes. Very professional.

EXCELLENT!!! ...Being relatively new to Ohio, I had no idea whom to call. I was nervous about hiring someone who either wouldn't know what they were doing, or who would hugely overcharge me, or both. I found 'A to Z' on Angie's list and based on the great reviews, I decided to give them a call. Because of my schedule, I was hoping for an appointment any time from Tuesday through Thursday. My call was answered by a very pleasant woman (Elise?) who told me that the best day for my appointment would be a Monday since that was the day that best allowed the time needed for the work. Though Monday was not the best day for me, I took the appointment. Realizing a few days later that Monday simply would not work for me, I called back to reschedule and got their voice mail. When Sunday evening rolled around and I still had not received a call back, I decided to call again to leave a message cancelling my appointment so that their plumber would not make a wasted trip. I figured I would reschedule later during regular business hours. So, at 9:30pm on a Sunday night, I phoned 'A to Z' to leave a message. To my horror, someone actually said 'Hello?' I could tell this wasn't an answering service and so I was mortified to have bothered this person at 9:30 pm on a Sunday night. I immediately began apologizing. Well, the person who answered was 'Rachel', one of the owners. She was extremely nice, totally unbothered by the hour of my call, and super-friendly. She welcomed me to Ohio, chatted with me extensively, and then rescheduled my appointment. On the day of my appointment, a really wonderful guy named David showed up at my door. He was extremely knowledgeable & professional & nice, and was extremely patient, thoroughly answering all of my questions. He didn't try to inflate my price but he did give me quotes that included 'worst case scenario', and he kept me informed every step of the way. He unclogged the toilet which proved to be the simplest and least expensive solution to the clog and not the 'worst case' problem. He then spent a significant amount of time trying to find the mystery gas line that led outside from my basement, explaining that he did not want to take the easy route & simply disconnect the line if it could be used by me later for something like a gas grill. When after an exhaustive search, the gas line could not be located in my back yard, he explained that the connection inside would need to be cut & capped for safety. He then told me that he did not have all of the parts on his truck that were needed to properly cap the line. Since it was nearing 4pm, I disappointedly expected him to say he would come back in a few days or a few weeks to finish the job. Instead he told me he would be back in 30 minutes with the necessary parts. David returned promptly and proceeded to work in my basement for another couple of hours. He didn't rush through things to get home to his dinner. When he was done, he thoroughly cleaned up after himself and reviewed the work with me. Though the final total of my bill was more than I had initially expected to spend, I had zero upset or regret because I feel the service I received was well worth the price and that the price, which was clearly explained to me by David before he did the work, was extremely fair. Everything he worked on has worked beautifully since. I was so extremely pleased with David in particular, that I called the office as soon as he left to let Rachel, the owner, know. I sure hope she received my message. David was wonderful, was one of the best service providers I've ever had in my home, and I look forward to using him again in the future. I plan to specifically ask for him. I would be comfortable having him in my home & performing work for me again at any time. He is very knowledgeable, professional, and approachable and he makes the effort to communicate well & explain everything he's doing.

The device provider arrived as planned and was very knowledgeable.

I felt the price was more than fair for the responsiveness and professionalism. I give these folks high marks and eternal gratitude.