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B Cook & Son Plumbing & Heating

Heating and Air Conditioning, Wells and Pumps, Water Filtration and Softening,

About us

Additional address - PO Box 2036 Wapakoneta, Ohio 45895. Additional DBA - Cooks Plumbing & Heating Inc.

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial repair and replace heating and A/C, boiler, furnace, condensers, plumbing, water and sewer line, water heaters, pressure tanks, water softners, well pumps, electrical, panel upgrades & generator switches.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.34 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
25%
1
25%


Rating CategoryRating out of 5
quality
3.3
value
3.0
professionalism
3.3
responsiveness
3.3
punctuality
3.3
Showing 1-4 of 4 reviews

Melissa C.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
Came out the same day. Super professional. Cam was great
Description of Work: Air conditioning

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

bruce Z.
04/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Heat pump was not running and Cooks said it was leaking gas. Cooks repair the leak but furnace would not shut off so they installed several thermostats. The last thermostat was the most expensive one. The thermostat still would not control temp. I called several times and Cooks response was that it was running correctly. By this time it was in the beginning of summer we was using the AC still would not cool the house and after having it checked found that the emergency heat was coming on every time the furnace started which caused a very high electric bill. We did not pay on the bill because the furnace was not fixed from the beginning. I contacted Cooks and said I would pay the bill if he would agree to fix the furnace and Cooks agreed. Paid Cooks and still furnace was not fixed which he said it was. Contacted Cooks and no response back. Repaired the furnace myself it was a sequencer that need replace about 20.00.Contacted Cooks and gave him the part and said he owes me cost of part and a service call. His response the bill has been already corrected. This repair with electric bills was in the thousands of dollars. I will never have Cooks do any repairs for me.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$700

Response from B Cook & Son Plumbing & Heating
We were contacted 3/27/14 to go down to [member name removed] daughter's house and figure out what was wrong with her HVAC equipment. We sent a certified technician down to diagnose the problem. He found refrigerant leaking on the condenser and some burnt wires. We notified [member name removed] and made the corrections totaling $690.00, not to mention I was told that 2 other HVAC Companies were already there to work on the same unit prior to us being called and the equipment is mixed match. The Technician also wanted me, the owner, to look at the unit because it was not installed correctly. As the owner of the company I went down and the unit is not sized correctly or installed correctly. At that time we had installed a new thermostat also. I went down and checked the new stat to find that it was bad so I changed it again and that one was bad from the manufacturer so I put on a different style thermostat that was $211.00. Everything was working properly when I left. Five (5) months he calls and says that the electric bill had tripled the last 3 months and wanted me to pay for that. I informed him that I had only received a payment of $20.00 in June of 2014 and that was the only payment on the original call of fixing the leak. I told [member name removed] I would be glad to check it but it was kinda hard for me to do that knowing they hadn't paid the invoice for the first time we went out and it took him 5 months to contact me about the new problem. I informed [member name removed] that I was the last person there and no strips were coming on at that time and I had a 22 degree drop across the coil in cooling and a 18 degree rise in heating. After a long conversation I adjusted the bill. It was $690.00 for the first call and $211.00 for the thermostat which totaled $ 901.00. I adjusted the bill to be down to the original $690.00 and informed him we would come down when payment was received. I went down and got part numbers and ordered the parts and pressure switch, etc. Our supply company shipped the wrong part and by the time (approx. 4 days) we got the correct part [member name removed] had already changed the part and wanted me to pay for the new part I told him that I had already adjusted his bill immensely and we had the part to replace. I never charged him for any of the 4-5 service calls that we did except for the first original call. Bottom line is, had we been contacted in the beginning of the summer when the electric bills tripled this could have been resolved sooner. I believe his daughter did not keep anyone informed on what was going on because she owed us money. This has gone through the BBB and the case was closed.

Bart M.
08/2012
2.0
heating & air conditioning/hvac
  + -1 more
The company sent a repairman over and looked at the system and said the first step was to replace the valves on six of the radiators. He said he would order the valves and return. A few weeks later I called to find out why it was taking so long. After a second call, they sent a young man out who immediately told me he had never worked on a steam boiler. He then told me he was there to replace the valves on two boilers. When I told him the first guy had said six, he said he only had two with him. He replaced the valves, but I later discovered they were leaking because he hadn't tightened them enough. I called to ask them if they were returning, but never received a reply.
Description of Work: Repair on steam boiler. they were highered to figure out the problem and fix it, I had clanging pipes and leaking radiators

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$200

Karen G.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
I really like them. They did a good job.
Description of Work: They put a light over my garage and also installed some outlets for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

    Contact information

    11 E Mechanic St P.O. Box 2036, Wapakoneta, OH 45895

    www.bcookandson.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Wells and Pumps,
    Water Filtration and Softening,
    Water Heaters,
    Plumbing,
    Electrical

    FAQ

    B Cook & Son Plumbing & Heating is currently rated 3.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    B Cook & Son Plumbing & Heating accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, B Cook & Son Plumbing & Heating offers free project estimates.
    No, B Cook & Son Plumbing & Heating does not offer eco-friendly accreditations.
    No, B Cook & Son Plumbing & Heating does not offer a senior discount.
    Yes, B Cook & Son Plumbing & Heating offers emergency services.
    No, B Cook & Son Plumbing & Heating does not offer warranties.
    B Cook & Son Plumbing & Heating offers the following services: Residential and commercial repair and replace heating and A/C, boiler, furnace, condensers, plumbing, water and sewer line, water heaters, pressure tanks, water softners, well pumps, electrical, panel upgrades & generator switches.
    NA

    Contact information

    11 E Mechanic St P.O. Box 2036, Wapakoneta, OH 45895

    www.bcookandson.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed