Axis Plumbing Inc

Due to our home warranty, we were saddled with this company. They have come out to fix the same issue twice now and apparently it was never fixed accurately. I came home yesterday and the same hose they claimed to have “fixed” had leaked enough to drip to my first floor causing water damage. When I called to report the issue, the woman was very rude and put off that I would call in with a complaint. She asked why I didn’t check the technicians work to make sure it was done correctly. Well, seeing as how I’m not a certified plumber, how am I to know the ins and outs of what he did? She then told me, “clearly, you know nothing about plumbing.” Instead of offering to send someone out to fix their mistake, she said “what do you expect us to do?” A legitimate company would apologize and send someone immediately. Instead, she continued to put the solution back on me. That $60 copay through my home warranty will now cost me thousands to repair in water damage. Steer clear of this company!

We were made to use these plumbers from our home insurance to fix 3 low pressure faucets. 2 technicians came. One technician fixed the 2 faucets with no issue. However the other technician Kevin in trying to ***** the low pressure issue with the kitchen faucet proceeded to snap and break off the pull-out spray handle using Channellock type pliers. If that was not enough he then allowed the spray hose to fall back into the main unit spout where it became stuck. He then spent 30 minutes using needle nose pliers and a flathead screwdriver in a futile attempt to retrieve the broken off connector and spray hose, scratching up the main unit in the process. Eventually he gave up, declared that he broke it, and that the company will cover the cost for the same or comparable brand model. The model is discontinued from the manufacturer. We contacted the owner/manager TOM who never apologized, WAS VERY RUDE TO MY WIFE, NEVER RESPONDED TO MY PHONE CALLS OR EMAILS and sent in a fraudulent report to our insurance that this is normal wear and tear. KEVIN BROKE IT BEFORE KNOWING WHAT THE ORIGINAL PROBLEM WAS. Our insurance will cover a basic and cheapest replacement unit but we have matching kitchen faucets originally. TOM and Axis Plumbing refused to cover the difference for the comparable model despite us reaching out to him through phone and emails. TOM is knowingly lying to the insurance protect his own interest which is FRAUD. We spent $75 for the service call for them to come out and break our faucet and now we have to buy a new one for their mistake. TOTAL COST OF THEIR MISTAKE APPROXIMATELY $1000. Do NOT ever use these plumbers. Late to appointment, extremely arrogant, broke our property, now refusing to fix it or make it right. Attached are photos of KEVIN breaking our faucet, the broken spray handle with damage to the main unit, and the last photo showing a non-broken, working spray handle from our matching other unit for comparison.