Olivieri & Son, Inc

Reading these reviews I noticed a lot of cases where Rocco or anyone from the company did not return calls. This happened to me in 2017. Rocco inspected the crack, gave me a verbal quote and said he would email a written quote. Never got it. Called MANY times and had to leave messages because no one answered the phone. I left a bad review but now it's been taken off. If they don't want the job, be man enough, return the call, and just let customers know. I would have not had a problem with that. Not a good way to build a company reputation. It still upsets me to this day.

Earlier this week Rocco stopped out and gave us a free estimate. We were pleased with his responsiveness and knowledge. However, we set a time for his crew to come out the next day — he said late morning/early afternoon. I took time off from work to be home and they never showed up and never called. I called him numerous times throughout the afternoon (thinking maybe they got held up at a job and giving them the benefit of the doubt) however they never called, never returned any messages, and never showed up to do the job. I called the next morning as well and left another message indicating if I didn’t hear back I was assuming that they do not want my business. He finally called me back late that morning to say he was sick. I expressed my displeasure with the fact that he couldn’t have anyone else on his crew give me a call back so I could go to work and not hang around waiting. Do not recommend, they are not reliable.

My experience with Rocco and crew was wonderful, start to finish. We had a drainage issue with our new (5 year old) house, and learned our drain tile was holding water. Rocco came to our property twice to inspect before repairs, and talked through his concerns with us, going out of his way to call and touch base to review his plan for excavation and explaining his processes. His crew was INCREDIBLY hard working, professional, and had great attention to detail. Not only were they courteous on site, but they maintained my yard and cleaned up beautifully every day. Rocco also served as communication between us and our builder, which could, at times, be a bit tense, given the problems we encountered. The best part of working with Oliveri & Sons is that I knew, from start-to-finish, that Rocco was honest and open with me. There was no sales pitch, there was no cutting corners. We trusted the insight and advice from both him and his son Mark. They're upstanding guys-- the whole crew is. We'd hire again if ever needed (but hopefully they aren't needed!)

Have had to deal with multiple contractors between fixing up the house we just sold and the purchase of our new previously waterproofed house that turned out to have basement leaking issues. I have been talked down to and overcharged by the majority of the contractors because I am a woman. This includes the other company who did the waterproofing and refused to re-evaluate their warrantied work even after 5 conversations with the owner. I have to say it sure was a nice change to work with Rocco Olivieri! He wanted to help find and fix the problem. He actually listened to me when I told him what the problem was. He figured out the cause, then came up with a great cost effective solution. They are super busy and I see why their company is in such high demand!

Once the estimate was done at my house this company showed up to my house without notice. The owner told me he would try and fit my house into to their schedule in the next couple of weeks. I got a call 3 days later from them that they were working on my house, and that the job started that very day. I had no time to prepare. Also, they needed parts picked up for the job I actually went and got them myself which was a 20 minute drive on a Saturday morning while the crew continued to work at my house. The actual job from start to finish took about 3 days, the guys worked hard and long hours I will give them that and everyone was very polite. These guys do work their butts off and work long days. My main complaint and dissatisfaction is the fact that I called the owner 2 weeks after the job was complete to tell him I had a puddle of water after a rain storm. Instead of buying the right cap to fit the 4th drain that needed capped they just cemented over it. He came to look right away and said he would be back in the next week to fix it / tear up the cement, and replace it with the right size cap. Well, after a week of phone tag no one has come to fix it. I made a final call another week later, they told me they would call me the next day on a Friday to confirm a time to come out that Saturday to fix it. It is now Monday and no call received. The owner even said he was writing it in his schedule, and had plain forgotten the week before about my house.... well they forgot again.

At first I was very happy with them. They answered my call right away, and came out the following day to take a look at the job. They found a capped off drainage system right where the leak was coming from. For some reason the previous home owner capped it off and ran gutters to drain into the yard instead of the drain. They told me they would check the drain for blockage and clean out if necessary and then connect the gutters to the drain. They never showed up to do the job, I called them the next day to find out why, and they answered immediately and said they had a job go longer than expected. Which is fine, but a phone call would have been nice. So he told me he would call me back in an hour after talking with his son to schedule another time. I never heard back, so I called again 2 days later and left a voicemail. No call back again, i called one more time, and still didn't hear back after 2 weeks. So the job never got done and i was forced to find another contractor to do the work.

They came out, found the problem and fixed it. He was able to work around our pavers and knew exactly what to do. I was impressed with his knowledge and I thought the price would have been twice of what he charged. He was easy to talk to, worked with me on price, created a great atmosphere, and I have nothing but good things to say about him.

They did a nice job. Satisfied. They were within a few dollars of everyone else. They were good. There were six workers. Over a week to complete, and they left it pretty clean.

Rocco, his son and their crew did a great job. They were professional, neat, punctual and thorough. The work the performed was exceptional. My wife and I immediately noticed a difference in our basement (within a few days). They did exactly what they said they were going to do and did try to nickel and dime me when they uncovered issues they weren't aware of initially. I highly recommend their services if you need waterproofing.

The only reason we gave Rocco the job was because he could do both jobs for one price which seemed like a good deal. He suggested an alternative way to replace the sanitary kitchen drain line in the basement which would save a lot of expense. I found him because he was doing a similar job two houses away from our house. When he gave me the quote on both jobs we decided to go with him. Once he finished the waterproofing he promised to setup a date for the drain line. Mark his son also stopped to make sure we were happy. I told him his dad still needed to replace the kitchen drain line and I took him downstairs to show him what needed to be done. He promised he would remind his dad to get the job done. Then out of no where he appears across the street at a house to do a larger job instead of finishing my job that I contracted him for. After that he just disappeared. First few phone calls he answered with excuses and I tried to be understanding. Then last Thursday night 9/10/15 he answered our call and said he would either be out the next day or would call to arrange to do the job on Sat the 12th. Have not heard from him since and he will not answer our calls anymore. Meanwhile I have a kitchen sanitary drain line that is about 80% broken and clogged. We cannot run our dishwasher because it overflows onto the kitchen floor. I made the mistake of giving him a sizeable partial payment for the work he had done and now the remainder is to small to interest him. Should never have paid this guy until he had completed the whole job...

We called Rocco for an estimate and he came the same day. When we had it done he was able to come the next day which was important when your sewer pipe is clogged up. He brought everything needed and had me come out to view the work. They were done in a few hours and everything was cleaned up. I couldn't be more happy with the professional way things were done and how quickly they could do it.

I purchased a big deal with this provider, and he came out to look at the job. It was a relatively simple fix, and he told me that he would come back later that afternoon to do the work. He didn't come back, so I called him after a couple of days and he told me that he would come by the following week. The next week, I called him, and he told me he that he would be by that day, but he never showed up.

It went very well. They came out quickly for an estimate, and once the weather was workable they took two days to complete the job. Everything that was moved was put back in its proper place, for example the hydrangea bush, fence, steps, and Air-conditioner. They did the job right: used stone not dirt, proper plumbing, did all the proper inspections with the city, called for wiring underground, insulation, and proper sealant on the wall. Once I chose this company, they did all the work. They didn't cut any corners.

Outstanding!! We highly recommend Olivieri & Son. They are very knowledgeable about their craft. They kept us informed every step of the way. Rocco, Mark and John are courteous and professional. They take pride in their work which is rare in today's world.

Our area has had several strong rains in the last few years that have overwhelmed our downspouts. Water has been leaking into the basement. Prior attempts to fix the problem have not stopped the water from entering, and Olivieri was called on 8/4 to give us an opinion on solving the problem and an estimate for doing the repair. Rocco Olivieri met with us the same day he was called, and began the repair work one day after we authorized it. He and his crew worked through several difficult problems caused by the overbuilt construction of our house. It was constructed in 1965 and previous owners had added thick concrete reinforced with steel rebar next to the foundation. This took significant time and effort to remove. Olivieri and crew completed the work we initially agreed upon, but it would not have solved the underlying drainage problem. Significant additional work - nearly double the original distance - was done excavating the foundation until good drainage tile could be connected to the new footer tile. Even though the job was larger and tougher than estimated, it was completed in 4 working days and beat two days of heavy rain that followed. As we agreed when the additional work was authorized, the cost for the repairs increased also. At all times during the repair, Rocco and his crew were helpful, answered our questions, and asked our opinions on options. So far, the basement is dry and cracks in the block walls have closed from the reduced pressure on the outside. We are very pleased with the work, and we are now ready to begin additional repair projects in the basement.

We were very happy with the work Rocco and Son did. Would highly recommend this company. They dug up around three sides of our basement, hauled away the dirt, patched up the cracks in the wall, applied thoroseal, then let it dry overnight and tarred the walls the following morning. They place new plastic footer drain pipes, 3 cleanouts, reconnected the downspouts and finished it off by filling it in with stone (for better drainage) and topsoil. All of our questions were answered to our satisfaction.

Rocco, Mark and crew know their stuff. They not only waterproofed, but also replaced a portion of the patio that was removed to waterproof, and re-cemented fence posts that had to be removed for their access. With experience passed down from Rocco's father, to Rocco, and now to Mark, O&S is a great choice. They were also quick (3 days) and left the yard in nearly the condition it was before they left (boards were laid down, grass was sprayed to help it pop back up, house was sprayed from dust, plants and bushes were put back, garden rocks were put back, topsoil was laid down in gardens, etc.). One week later, my basement has not yet had issues.

He gave us a guarantee for 20 years. But now for the last two years we get seepage and leaks in the basement. We call him and he says he will come out and he never does. When ever we get bad rains there is leaks in the basement.

Provider was recommended by another plumber to perform service the initial plumber could not. I called Olivieri to schedule service and left a message. Rocco returned the phone call within 5 minutes. When I spoke with him, said he would call me back in 1.5 hours to let me know the status of his timing and most likely he could come to my home that day. Rocco said he would call me back either way; I never heard back from Rocco again and Rocco never showed up at my house.

We had Rocco come out at the start of the summer to take a look at our basement. He had to come out multiple times because it seemed like he forgot who I was every time I called him. We decided to put the job off till the fall so we could save more and then when I called him back in late summer we went through the whole process again. I called, he came out, gave me a rough estimate (but never actually gave me a quote, which was part of the problem) I called back to check his availability then he would not return any calls. It was like he dropped off the face of the earth for a bit. I finally got a hold of him and once again he had forgotten details so he had to come back out. After he gave me another price, which was about the same as the start of the summer, I called to check on his availability and once again he did not return any phone calls. I left several messages but I never heard from Rocco again. I hope something didn't happen to him! He seems like a nice guy who knows a lot about his craft but if you are looking for someone who is a good communicator and a little more professional I would look elsewhere.

Called Olivieri and sons in late August. Rocco came immediately to quote job and seemed really nice and professional. He stated he was working on a big job and would send out the utility services to mark the grounds and would be running a dye test. The utility people came and then I heard nothing for about two weeks. I called Rocco and he kept telling me that they were working with the city to set up a dye test. After another week and nothing else completed I called Rocco again and he was not answering and not returning my calls. I called from a different number and he answered. He told me he was going to call the city within 5 minutes to set up the dye test and he would call me back. I waited the five minutes and called him back from a blocked number. Before I called him back I called the city and found out that he did take out a permit for the job but he had never called to set up for a dye test and that if he called they could be out the next day. When Rocco answered again, I told him I was in touch with the city and that I knew he had never attempted to get the dye test. He apologized and said he was under a lot of pressure from another job and he was sorry and that he still intended to do the job. I said I understood and I could be patient but that he had to keep me informed about timing. He agreed. It has now been an additional three weeks and he will not answer any of my calls. I left several messages asking him to at least let me know where I stand. The last message I left was that I expected a call or I was going to contact the city and Angies list to let them know about the unprofessional, inconsiderate type of work he does. He has not returned my call. After researching the last jobs he has done and the poor reviews, it is obvious his business is going down hill.

Once the quote was signed in March, the provider asked me to call in early June to check the schedule. I called in early June and left a message. I did not hear back. I called two weeks later and left a message. No call back. I called another time. No call back. I called again and threatened to call Angie's List in. Guess what? Rocco called me. He apologized and said that he was going to come to my house that night to look at what needed to be done. He did not come or call to apologize for not showing up. I guess I should have taken the hint and found another contractor, but I wanted to give him the benefit of the doubt. I called back a week later (I always tried to spread my calls out to allow Rocco a chance to redeem himself and call me). No call back. I started to call from other phone numbers at this point so that he would answer my call. I talked to him and he apologized. He has been ill. His wife has been in Italy. He has been getting behind. I told him that I understood, but he should have had his son call me (since it is Olivieri and Son). He apologized and said that he would be out the next day (this was the Friday of Labor Day weekend at this point). He said that he would call me on Saturday of Labor Day weekend (I was out of town) to talk about the job and schedule. Not surprising at this point - no call from Rocco. I called him a week later. He said that he did come to the house, but he had a question on where the waterproofing was supposed to be done. He wanted to come out on 9/6 at 4:30. You guessed it...no show and no call... and still no call. I guess Rocco is more concerned with advertising on Angie's List, Mimi's and other avenues instead of actually taking care of customers. I have been very patient and respectful especially since he has been ill, but my patience is spent. I feel that Rocco realizes that he gave me a good quote and does not want to do the work anymore. The worst thing is now I have to start this process all over again and meet with other contractors to give me quotes because Olivieri and Son did not do what they said they would do three months ago.

Rocco, his son Mark and co-worker John are really great. Hard working and particular on how the job needs to be done. They explain everything in detail and what needs to be done and why. We have a concrete block basement and was cracking in many places. The concrete floor also has many cracks. We had no water coming in, yet. There was effervescence all along both walls and a lot of dampness. With the job Olivieri and Son would do, Rocco said I should have no more problems. Eventually the weight of the ground would press more and more against my house and cause more cracking and water to eventually come in and worse. Also with a better drainage, water would go out through the drains and not go under the house and just sit the way it was doing. Rocco knows his stuff. He looked at the interior of our basement and could tell us quite a bit about how it was built, and how to take care of the cracks on the inside. After 3-4 month, giving the blocks time to dry out we could go ahead and paint the walls or finish the basement and not worry again. Rocco, Mark and John are very professional, and want to do the job right. I would and have recommended them to friends and neighbors for when they need someone to waterproof the basements also. There were issues with weather and they took care to keep the yard protected from running their machinery through the yard. Use them, they did it right. I wanted the job done right the first time, not a band aid like the inside jobs are.

After seeing an article in a local paper and checking reviews on Angie's List, I called Olivieri and Son to schedule a time for them to come out and give me an estimate for repairing and waterproofing my basement wall. I talked to Rocco Olivieri, who said he would come out to my house on August 6 at 5:00 to look at the job and give me an estimate. He never showed. I tried calling him at 5:30 to find out where he was, and left a message on his phone. I called him again, at 6:00 and left another message. Not only did he not show up for the appointment; he didn't return my calls, offer an explanation as to why he missed the appointment, or offer to reschedule. What was especially frustrating was that I had to travel an hour to get to the house. This house was my parents, who are both deceased, and we are doing repairs so that we can sell it. I traveled an hour to get there, waited an hour for him, and spent another hour getting back home. After three hours of my time, plus the cost of gas, the guy never showed up for the appointment. This is poor customer service and very unprofessional.

First off, let me just say that I really hope that nothing bad happened to Rocco, because he seemed like a great guy and was responsive during my first couple of conversations with him. It just did not seem like he would be the type of person to not return a phone call after someone left several messages. I did want to hire this company to do the work as they were reasonably priced and had good write-ups on Angie's List.