Mr Pools Inc

No problems at all, good people at Mr. Pool

We can’t say enough about what a great experience it was to work with Mr. Pools, they truly made my pool dreams come true! There’s a huge demand for inground pools nowadays, but it was worth the wait! From the early days of our first meeting until the completion of the project, they were an absolute pleasure and have a high level of expertise and experience. Communication is key during a large project (and unfortunately not the standard), Bob kept us well informed along the way and continues to check in after the project is done. Bob and his crew are Truly gifted at thier craft, if you have the opportunity to watch during construction the well oiled machine that they are will fascinate you. My custom pool and patio turned out exactly how I envisioned it! They work hard with an extreme attention to detail. I’ve had multiple neighbors since compliment how polite, friendly and tidy the whole team was. As excited as I was for the pool to be complete, part of me was sad I wouldn’t see them in my backyard everyday. Huge THANK YOU Mr. Pools, Nailed It!!! Looking forward to working with them on our pool maintenance needs in the years to come!

On a scale of 1 to 10 I would give Mr. Pools a 10. He was very timely (actually ahead of projected start date),his crew was very fast and efficient once the project got started he charged a vety fair price,and most importantly the quality of the pool is amazing. The owner Bob was very easy to work with and was accommodating to our needs. I would definitely recommend him and his crew for any pool needs you may have. He is very knowledgeable and helpful. We will be using him to open and close our pools as well.

Went well Worked around rainy weeks

I origianally contacted Mr. Pool on January of 2018 , spoke to mr Jones about getting a new liner , we made an appointment to come over and give me a price on a new liner. Mr Jones came over late January gave me a very fair estimate on the new liner, signed a contract and gave a deposit , Mr Jones told me that he would order the new liner and as soon that the weather warmed up in April or May at the latest he would install. Me Pool and his crew showed up in early May and installed the new liner , his crew were very polite and they cleaned up at the end of the day. Very happy with their work and would very highly recommend Mr. Pool to anybody that needs pool work done. As matter of fact I told him to put me in his schedule to install a heater for my pool for the next up comming season.

Bob and his crew were very professional, on time and got the job done in a timely matter. I'm very pleased with the job performed and highly recommend them.

Excellent. Very professional from start to finish.

On a scale of 1-10, Mr. Pools is a 10...Very Satified! If you want a pool done right, call Mr Pools. And if you want a one stop shop for all your pool needs...go to his beautiful store. Not many custom pool companies even have a brick and mortar store. Mr Pools store is as custom looking as his pools and sticks out above the rest in competition. I am glad I found someone I can rely on and know I can always call or just stop in to get what I need at a competitive price.

We have not completed a review until now because we wanted to see how well the pool's systems worked given the significant installation and operating issues that are discussed below. Mr. Pools installed our pool over two weeks in late July 2015. During that time Mr. Pools and a subcontractor poured concrete decking around the pool/patio area and failed to see that cement had been poured over the pool's skimmer cover and housing and that the housing had been submerged under concrete. After the cement deck was partially cured, Mr. Pools cut the concrete deck around the skimmer housing, removed and replaced the housing, and applied patching cement around the skimmer housing's perimeter. The patch does not match the color of the concrete deck. Shortly after the pool was filled and while Mr. Pools was on site and afterward we made numerous comments to Mr. Pools about unusual water loss as the water level was dropping about 1/2" per day irrespective of weather conditions. We had not previously owned a pool and were told by Mr. Pool's owner/onsite supervisor/manager that the water loss was due to "evaporation". After weeks of complaints and we having conducted two separate "bucket" tests to validate our concerns about water loss {Mr. Pools said that the first bucket test result was flawed because we used an incorrect water container], Mr. Pools finally agreed that we (homeowners) would hire an independent pool leak detection firm, pay for the inspection, and if a leak was detected Mr. Pools would repair the leak and reimburse the detection fee. In early September 2015, the leak detection company found a leak in one of the pool's return lines. Mr. Pools returned about a week later and replaced two return lines and closed the pool at no charge. Thereafter, we made repeated requests of Mr. Pools for leak detection cost reimbursement but received excuses and delays. We finally received reimbursement five weeks after the leak was found. We note that Mr. Pools' contract with us required instalment payments as work was completed, that we paid as agreed, and did not attempt to postpone or avoid our responsibility. In fairness to Mr. Pools we note that this past winter Mr. Pools agreed to return in the spring at no charge and evaluate our ongoing concerns regarding numerous sharp / pointed protrusions in upper parts of the vinyl pool liner between the steel walls and liner. Our concern had been that the protrusions were from cement spatter while the deck was being installed and that they could result in premature liner wear or tears. Mr. Pools opined that the protrusions were actually softer vermiculite particles that were trapped between the steel wall and vinyl liner during the pool's construction. Early this past spring we drained the pool so that this evaluation could be done and absorbed the cost of pump rental and water refill but were pleased that Mr. Pools agreed to conduct this evaluation. Mr. Pools removed a small portion of the liner in a few areas and crushed a few of the larger particles in his fingers and said that their presence should not affect the liner's life. We appreciate his evaluation of this concern. Last fall and again this past spring, we experienced problems with our CoverStar automatic pool cover when opening and closing the pool. The cover would wind or unwind unevenly, bind, and in some cases cease working before fully retracted. We discussed this issue with Mr. Pools last fall and again this past spring when we opened the pool after which we decided to contact CoverStar in Indianapolis, IN. CoverStar recommended an evaluation by a factory trained representative so we hired its Cleveland-based representative to inspect and make repairs as needed. The CoverStar mechanic identified numerous installation mistakes including installation of a motor frame in a reverse position to its correct placement, incorrect installation of rope guides, incorrect alignment of guide ropes, and omitted installation of screws in the leading edge bar. Due to the number of installation issues, the mechanic removed the entire pool cover assembly from its in-ground frame (electric motor, clutches, cover fabric, cover tube, and motor-side housing) and reinstalled according to factory instructions. The mechanic also advised how we could do basic maintenance and adjustments. We did not have any problems with the Coverstar cover this past summer.

Not good. The old saying is "the customer is always right"...for him, it's just the opposite. The customer is NEVER right even when in our case, we are totally right. There's a reason why this company's reviews are so bad because they are so bad. He didn't put a drain in the trough for our automatic pool cover and it fried the motor. He just denies everything and on top of it, he wants $500 for service! Not putting a drain in is going to cost me $1400 to have my lawn torn up and a drain pipe put in so that this won't happen again. We have to hire another company to come out and fix the problem that he created. He won't pay one nickel! On top of it, we weren't able to use our pool for close to a month because he didn't want to be bothered. They're not getting one more nickel from me!

If you want to deal with a company that is confrontational, and terrible at communication then I would suggest this is the right place for you. I have never dealt with a company who's owner was more combative. Very frustrating to have to keep asking and asking and asking when the work will be be scheduled and completed. Very frustrating to be made to feel as if my projects were certainly not a priority. In addition, once the work was done. In every case, there was always something that was not right. For example when the brand new filter and water lines were installed, by the owner personally, the Inlet and Outlet lines connecting the system to my very expensive gas pool heater, were installed absolutely wrong! They were backwards! When I started the pump they back pressured the system and caused the heater to fail. I called to ask to have it corrected and I was treated like it was no big deal, almost as if I should have just fixed it myself. I was astonished that someone who claims to have 30 years of experience could have made such an amateur mistake. To go further, when we paid $375.00 to have them close the pool for the season the pool lines were left unconnected and just lying on the ground and the ports for the heater were left open and exposed. In my opinion this is a completely unacceptable condition to leave a pool in when "winterizing". No other company that I have dealt with over the last 13 years of owning a pool considered this to be an appropriate thing to do when closing a pool. I again had to send a message to ask to have it corrected. After 4 days it finally was. To be honest, I have no idea if it was done correctly or not since the pool is closed and I can't run the pump to find out -- after the error in the spring when the lines were initially installed incorrectly BY THE OWNER PERSONALLY, I am skeptical that the same owner fixed it correctly. Then we had the very expensive new pool cover finally installed (after 4 wks of trying to schedule). When the installers left, (the owner had left early to get to something else that was more important than my job), they forgot to leave the tool needed for the homeowner (me) to make adjustments and use to remove the pool cover in the spring . I had to ask to have that done. Make no mistake, this tool is a big deal. Without it I could not have made adjustments to adjust draining the pool and I could not have removed the cover in the spring. It is a big mistake to have forgotten to leave it. If I had not noticed that detail I am very confident that in the spring when I finally did need the tool and didn't have it - that the owner of this company would have been very combative and would NOT have given me one and would have likely claimed that I misplaced it. That is what I think would have happened, although lucky for me, I was paying attention to details, unlike him and his company. On the day When the pool cover was actually installed it was left with a huge puddle on the cover. A condition that the manufacture clearly states is not appropriate. I once again contacted them and was treated as if I was bothering them with my concerns, despite sending a picture of the puddle and a paragraph that I had copied directly from the manufacturers website regarding the potential problems with leaving a puddle on the cover, including likely voiding the manufacture's warranty. He told me that the cover would "stretch" - however I called the pool cover's manufacture technical services dept, and the employee that I spoke with on the phone disputes this fact that the material will "stretch" and informed me that this material is designed to NOT stretch -- His installers also walked on the cover several times, despite the manufactures clear warnings on their website to NOT walk on the cover. In the end I had to adjust the cover myself in order to relieve the puddling, because the cover had been installed too tightly (again, this was after speaking with the manufacturer Technical services dept for apprx an hour to determine the root cause of the problem). After all of these issues. The owner had zero problem sending me a text to demand payment. When the pool was closed they decided to mail me the invoice. After two weeks he sent a text wanting to know where his money was? So, after all of the delays and headaches and problems with their lack of details and professionalism, he wanted his $375.00. Although I really didn't think that 14 days out on an invoice is beyond reasonable in accounts payable/receivable. If he had wanted his money sooner than he should have been prepared with an invoice at the time that the job was done and it would have been paid same day. He elected to bill me, and then demanded payment after 2 weeks. So, we paid. Because we are good people, and frankly just wanted to be done with this company. I just hope that in the spring when I open the pool that I don't find catastrophic errors and issues. I am not confident. So in a nutshell. Do your homework. Check the BBB site for some comparable reviews to this one (I wish that I had) and see the other comments about this owner and his company. I am not alone. If you want to be treated poorly, have to chase someone for answers and then have to monitor all steps of the work for accuracy and details to make sure that it is done right, call this guy. I wouldn't do it again. In response to the reply from vendor 11/16 -- we did not hire them again and again and again. Totally misleading. We hired them once. We had one contract with multiple jobs scheduled. We had concrete installed, and a filter installed and new pool lines installed, at the same time. We had the pool cover installed in the fall (but we had already contracted and paid in full for it in the spring). The only "added" job was the actual closing of the pool, and they were already here installing the cover so it was not a big deal to fit it in. As for whether or not this review is "honest" -- is the vendor denying that 1) the inlet/outlet lines were installed backwards 2) that when closing the pool the lines were not reattached 3) that the pool cover tool was forgotten and that each time these things happened I had to initiate contact with the vendor to have them address and resolve the issue? I have emails and texts verifying these things happened exactly as I said that they happened. NONE of these issues had anything to do with family tragedy or bad weather or falling behind on schedule. Perhaps this vendor thinks that we should just be satisfied with these lapses in attention to details on the jobs that were performed? I wonder, does this vendor really believe that we received his best effort on our jobs? We don't. Does this vendor believe that we received their highest level of service? I wonder how they would grade themselves on their involvement in our projects and our level of satisfaction? straight A's ? As for the vendor being concerned about their reputation. I would suggest that installing inlet/outlet lines backwards is not something to brag about. The consumer is free to make their own assessment of the situation. Angie's list is for the consumer. This is an accurate description based on my opinion of our experience with this vendor. Im sure that other customer's had better experiences than we had. But that does not change our reality. Details matter. It is always sad to me when a vendor takes your money, and then gives less than the full effort and attention to every detail. My concern is what will I find in the spring when I have the pool opened? If there are any additional (currently unknown) lapses in details that we find will this vendor stand behind their work and be responsive and professional and attempt to offer the good service that they continually refer to or not?

1) Very poor communications that I had to initiate every time. 2) Soft spots in the pool that I made the counter boy know at Mr Pools retail store on York Rd. 3) Informed the counter boy know the same day that the tree lawn was damaged. 4) Disrespectful and threatening text message that I will certailt share with Angies List

Showed up at the time they said they would be here , finished the job in one day and left the area cleaner than they found it LOL

I liked working with them because I got to work done exclusively by them and didn’t have to us any 3 rd part installers. I picked out the liner at the store and their customer service was great. The owner’s son helped pick out the liner and take care of the sale. He gave good and helpful information on this maintenance. In the spring they sent out their own crew of guys to do the work.

See above.

We contacted Bob jones at Mr. Pools and More in march, 2012 to install a Sunsetter Retractable awning, as they are the closest authorized dealer. When the awning was installed a few weeks later, we talked to Bob about the concrete patio and decking around our inground pool and spa area. He offered to quote us for concrete replacement for the spa area of the patio, and installation of a decorative stained overlay material for the rest of the pool deck area. The estimate was delivered and accepted on April 5, 2012. Bob seemed like a caring person as we had just lost a family pet the day before. The total estimate was for $7829.70. He asked for a deposit of $5,000 to start the job. We did not get other estimates. His proposal states that work would be completd in April/May 2012. Work actually begain in late May, and has been nothing short of a nightmare, and actually is not completed as of September 21, 2012. He grossly misrepresented the skill level of his company and his crew. He neglected to pull permits from our City and defied the building inspectors when he started the work without authorization. He did not check city code for the stairs and poured unacceptable sized stairs. He came back one month later to correct the stairs by going over the old stairs with a re-pour of concrete and he began work on the textured overlay material around the rest of the pool area. He only worked a few hours here that day and then we did not see him again for two months (he stated it was now too hot outside to work with that material). He returned in late August to sand the textured material, apply the stain and sealer. He removed all of the protective taping that he had left around the pool areas for the entire summer. He sprayed the stain over the concrete areas of the pool and the stain was very spotty and unevenly distributed. We stated we were very unhappy with the coverage of the stain and he advised us we should have chosen a different color. His work was sloppy, unprofessional and truly created an eyesore. The concrete spa deck is very unlevel due to the incorrect pitch, the stairs are uneven, unlevel and very unattractive. Because he did not apply any protective coverings to any surrounding areas of our inground pool and the back of our house, the pool was contaminated by oil stain, and the vinyl siding of our patio areas is covered in grey stain overspray. The white edges and stairs of the pool were also covered in grey stain. The vinyl siding needs to be replaced. The spa patio concrete needs to be removed, repoured and set at the correct pitch, the stairs needs to be rebuilt and conform to city code. The entire pool decking area needs to be acid washed, recovered with a textured finish, and restained in the color we chose. During the summer, we also discovered that he had improperly installed the retractable awning (it never quite looked right or operated correctly and we should not have paid him for that - another $ 2,500) further damaging our vinyl siding and actually putting a hole through the drywall in our master bedroom due to them misplacing the nails during installation. His response to my complaint was an offer to repaint the concrete in a different color and to do the siding repairs himself. I would not let him do any further work to anything on my property. UPDATE 10/6/13: Pursuant to legal action, we received an acceptable settlement offer from the provider and his insurance company, therefore, this matter has been RESOLVED.

I called for est. and was told what time he would be there and showed up at that time .They told us when they were going to start . Everything went as Planned and came out better than expected. IF you need a pool or any construction give this company a call .

Does not return calls or emails.

ASSISTS WITH MAINTENANCE OF ABOVE-GROUND POOL; OPENS/PREPARES FOR SUMMER AND CLOSES FOR WINTER; BOB (OWNER) IS VERY CUSOMER-SERVICE ORIENTED AND SHARES HIS KNOWLEDGE; VERY GOOD VALUE