Cardinal Tree Care, LLC

This is a very long story, but I'll give the short story. The owner is Bryan Shirk. His employees include Matt-his brother, Tim-his dad, and a bunch of young kids. Here's a list of what went wrong: -they never showed up on time -they never called before showing up -they never came to the door, they just started working and just left when they were done -they started work before a contract was signed -they removed a section of fencing and picked up and moved the AC unit without ever notifying or asking permission, which they didn't put back in place -they wrecked the landscaping including flagstone and trampled plants -they accessed neighbor's property and moved items without asking, which they didn't put back in place -they didn't leave firewood as promised -they left trash strewn about the yard -they left deep potholes in yard which had to be filled with dirt and reseeded -stump was not ground at promised time or at correct depth -when asked to remedy the situation, the guy literally yelled at my wife on our front lawn and left without completing work. Overall, this company doesn't do anything they promise, and were very unprofessional in every aspect possible.

The job was not completed to my satisfaction. I asked for a follow-up visit. I was even willing to pay additional to get the work done right. I received promises of follow-up calls and visits from their sales and supervisor staff members but no one ever did follow-up. I called for the owner and he did not respond to my call. I wrote the owner and he did not respond to my letter. I suggest you find a company that cares about their customers and reputation. This is not such a company.

At the time, I thought that they did an OK job. However, they used spikes to climb up the trees. I later learned that using climbing spikes is an out-dated practice and injure trees, opening them up to insect attacks and diseases. Now I am very worried about the health of our trees. They may know how to cut trees, but they don't know anything about caring for trees.

They did an excellent job. They cleaned everything thoroughly.

They have done very good work for us. We have a 2-acre lot that requires a lot of care, and they get the job done.

They made a cold call at our door while I was at work. My wife checked them on Angie's list and called me. I tried to determine exactly which trees they wer proposing to remove and trim, talked with both my wife and the owner or the company and finally consented. My wife thought the price also included the stump removal but it didn't. There rep came and removed two stumps later for an additional $75.00 which seemed quite reasonable.

It was excellent. They did a great job.

They were going door to door. We had a contract with them and we paid 1700 dollars to take down this tree and to take it away. They asked if I wanted any firewood. I told him to leave a small stack of firewood for an outdoor pit. They left the whole tree in 300 pound pieces in my backyard. they said they would come back to remove the stump and take away the wood. I never got a response so i called the business line. i called the owner and he told me he would send a crew out. Weeks and months went by so I called back. he acted like we had never talked. He told me the same thing and he would come out. I called back a third time and had the same experience and he never called back or taken away the wood. To this day he has still not taken the wood away.

Cardinal came out and cut them back significantly, but they have bounced back beautifully. They also took care of smaller trees as well. My neighbors thought they did a good job too.

Terrible. Highly unprofessional company.

They removed HUGE branches that were NOT to be removed. They left branches that were to be removed. They worked over a 2 day period and on the morning of the 2nd day the man who climbed my white oak got sick and vomited down from the tree. Days after they had finished my job but were still in the neighborhood, they still came into my backyard to clean themselves off with my hose! They climbed the trees with spurs on their feet to get up my trees and left huge gouges in the bark. I am submitting this report 2 1/2 years later because my beautiful, 80-year old red oak tree is dying. I had a reputable tree care company come to look at it and they pointed out where Cardinal had left the gouges from the spurs and each gouge had a bit of sawdust in it. The tree has borers and needs to be taken down. BUYER BEWARE.

Company was late coming the day it said it would do the work, but eventually arrived on that day and worked quickly and professionally. I am satisfied with the work and think the priced charged was quite reasonable.

Great. Hurricane Ike left us having to take down 4 trees. We used Cardinal to take down the back 2 trees. They came within a week of calling. Manually they had to take down the trees for there is no access for a vehicle to the yard. They were fast and efficient. They also pruned 4 trees. Within 2-3 weeks, with weather allowing, 2 people came back to grind out the stumps. All went well and we are happy with the result and happier with the price. We shopped around and got much higher quotes.

Clay knocked on my door and pointed out storm damage that I had been unaware of. We discussed a price and I told him I would think about it and give him a call back. I called on a Monday morning and he came back with his crew on Tuesday. They did a great job. I would use this company again.

The salesman showed up and said that he wanted to give me a card, but that I didn't need any tree work done right now. I appreciated his honesty, as we often have tree care companies telling us we should cut down our old-growth trees. I've kept his card for future use.

Great. Came the same day that I called to give an estimate. Removed the trees two days later. I had hired them a couple of years ago when they were in the neighborhood. This time I looked them up on Angie's list and even though they had a few bad reports, they had done a good job before and I thought I'd try them again. They were friendly, and polite.

I had Cardinal Tree Service out for a second time after the big wind storm that hit central Ohio from hurricane Ike. Thanks to the trimming from this company the week before Ike, we suffered minimal damage as I am sure if we didn t; our trees would have been lost. This time I had a few problems minimal from the storm. The trees close our house were slapping the side the roof so hard I thought it was going to tear off the siding and shingles. So I called Sunday night during the wind storm and Cardinal came to investigate early that same evening of the storm. We decide to trim some trees and remove a few minor broken limbs. I was very happy to see my favorite tree guy from the week before out again, Robert. He was in charge this time of the crew and went to work quickly. Robert is a dynamo He trimmed two trees while the rest for the crew were grinding up the fallen debris. After this he climbed two trees by hand and sawed out limbs too close to the house. I have never seen someone like Robert who uses a chain saw as if it is an extension of his own hand. He also constantly asks to be sure the job is done to your liking and takes care of any small details. All in all these guys put in one heck of a lot of work in the afternoon and I am glad today as our property has not looked as great in many years. I recommend Cardinal, and hope you get Robert on your job, as he does things right and to your liking!

Good. The large ash tree was great. The "climber", Robert, was very knowledgeable and knew exactly what to cut. The tree looked great after trimming. The remainder of the trees and shrubs required a small bit of direction to assure the job was done to what I wanted; however, the crew was large and worked extremely hard to get the job right. Overall I was pleased; however, the price was a bit higher than I would think was normal for this work. Negotiated price was assumed to be "total with tax;" however, tax was added afterward and that was a surprise to me, but understood, so I paid $50 more than expected.

I thought they did an overall good job, but their follow up wasn't very good.

The process started out badly...they were several hours late for the estimate. Granted, all tree trimming companies in the area were busy, as the storm downed trees all over Central Ohio, so we cut them some slack on that. When they did come to give us the estimate, they matched an earlier estimate, and promised us a crew by noon the next day...so far, so good. However, in the negotiations, I specifically asked that after stumping the tree, that they remove the sawdust. I had this happen to me before, and you are left with a six foot high mound of sawdust that is a real hassle to get rid of. The company rep told me, and I went over this point several times, that they would get rid of the sawdust. He even went on to say that it would look like there was never a tree there. The next day, the company failed to show up on time, and I had to start making phone calls. They did show up several hours late, but again, they were very busy, and we understood. The crew did a good job of removing the tree and stacking up the wood. The next day, another company guy showed up to stump the remainder, and when I asked him about the sawdust, he told me that he would not be taking it. He then called the company, and they said that if it wasn't in writing on the contract, they would not be taking the sawdust. Silly me, it wasn't in writing on the contract. I was lied to, but it's my own fault for not having it in writing. I'll never use this company again, and I'll let others know. In addition, we used this company because of the good scores they received on Angie's List...

When they arrived promptly as promised to start the work, the man who came assessed the job and immediately declared to me and the company salesman that the job had been underbid and he could not do it for that price. He told the salesman to tear up the contract and he walked away. The salesman, flabbergasted, turned to me, said "sorry man" and walked away too. It is shocking to me that a reputable company would completely disregard a written quote like this. What's the point of a written quote? When I reviewed the other reviews here, it seemed to me that the quote was in line with the work being performed. I had another quote from another "A" company that was higher but was in the same ballpark.

They were friendly, efficient, quick & thorough. They cleaned up after the work was completed and I would definitely hire them again.

He was friendly, helpful and A-okay.

They did a great job. They were here when they said they would be, finished the work and cleaned up after themselves.

Crew arrived at 9:00 and began work immediately. They climbed the trees and used ropes to remove the limbs. They worked quickly but carefully. I did not see them take a break the whole day. Work was excellent and the clean-up superb.