USA Waterproofing & Foundation Services

They transformed my old grey damped basement into a new bright dry basement. The yard work, draining the water could have been a little bit better but overall it was ok. There was acouple areas that needed a touch up, and the contractors Zack and Denten corrected the final details.

They did what they said they would do when they said they would do it. What more could one expect?

They did a nice job of waterproofing my basement but the outside drainage work was expensive & not the quality I expected.

We appreciated that when USA Waterproofing came to give us an estimate the salesman took the time to determine whether we had an interior or exterior issue. He recommended interior waterproofing, which lined up with recommendations from other companies. They gave us the cheaper quote and could fit us in sooner, so we went with USA Waterproofing. The workers came and finished the job in 2 days. They were busy the entire time but did not spend much time informing my husband and I of what they were doing as they did it or letting us ask questions. We have not yet had a heavy rainfall since the system was installed, so we'll see if the basement stays dry. I have been displeased with the customer service after the job was completed. We received conflicting information from the salesman who gave the estimate, the workers who actually did the job, and the people at the office. The salesman who came to do the estimate indicated some additional work that would be included on the exterior, but this was not completed at the time of the interior job. I have called multiple times about this and have yet to have anyone call me back for it to be completed. There is also some follow up work I have been asking for and every time I call about it I am not treated well by the ladies answering the phone. It's as if once they finish your basement and get your money they want nothing to do with you! We were concerned about where the sump pump would be placed in the basement and the salesman indicated there would be someone to come out before the job started to work with us a determine the best spot for the pump. This did not happen. We had hoped to put the pump in the laundry room where it would be out of the way. When the workers arrived and started their work, they told us the pump couldn't go in the laundry room because it would be too close to the electric box and thus not to code. I feel like this is something the salesman should have known and told us. They ended up having to put the pump in a corner of the finished rec room because that was the easiest access to the downspout. Again, I think this is something the salesman should have known and told us rather than leading us to believe it could be out of the way. The workers seemed surprised that the salesman would have let us believe this since it was obvious that there was only one possible option for where the pump would go. But now we have to build a closet around the pump so that we can use the room as it was intended. Another reason we chose this company was because of the warranty offered. However, we have received conflicting information about the warranty and now based on my experience with the customer service I am doubtful as to whether or not they will honor it in the future. The salesman indicated the warranty would cover any wall we touch, whether it is an interior or exterior issue. I confirmed this on the phone when we scheduled the work. I also confirmed that we would be able to put nails in the cement in order to rebuild our walls with 2x4s and drywall. The salesman had said this would not be a problem. However, after the job was completed the workers told us the warranty would be voided if we put nails in the cement. The warranty certificate that was sent to us is worded in such a way that it seems it will not cover exterior issues as promised. When I called to ask for these warranty promises to be in writing I was brushed aside and told they don't add riders. But if your warranty is supposed to already cover this (as promised), it shouldn't be considered adding a rider, right? Unless it doesn't actually cover this as promised. I am still waiting for the follow up issues to be resolved and if they are resolved in a timely and polite manner, then I will update this review. However, at the moment I would not recommend this company due to their lack of good customer...

Great company to work in your home!!!

Expect a lot of dust, dirt & intense activity.

The company is Very professional.

They leave a mess.

This company is awesome. I have gotten several quotes and they are the only ones who quoted me correctly without adding all the up charges talking about "their specialty system". It's all the same people!!!

The company sent rep that was very curious. Answer all our questions. However the rep did not return our calls and we had to keep calling until we got a live person.

Did a fine job!

Very professional and efficent. Their clean up was very good

Very positive experience. USA Waterproofing arrived on time and charged a fair price, I never felt pressured to purchase anything I did not need and was given all available options. Some snags with the city permits cropped up and USA Waterproofing handled it without hesitation. Would recommend them.

USA Waterproofing services did a very good job with our basement .The workers were all professional and left the basement clean and also they explained the way the work was done. Steve, the president of the company even gave his cell no. to me just in case I have problem. I could recommend them to my friends anytime.

USA waterproofing company is customer driven. They understand the customer needs and respond to customer calls promptly. We re very happy with their work and would recommend this company to others.

The work was completed in a day and a half. The workers were polite and professional in their communications to me. The finished product, including a very nice clean up which enabled use of the basement when the job was completed.

Didn't try to make me spend money on repairs i dont need, like other businesses do.

My experience working with USA Waterproofing and Foundation Services was awful. The salesman recommended work that turned out not to be necessary. I signed a contract and was promised that I would receive a call within a week to set up a time for the work to be done. I did not receive follow-up, even though the check was cashed. I had to call multiple times to try to set up a time. Many calls were not returned. When calls were returned, it was by someone who was not in a position to set up the time. I was finally able to get a time scheduled after two months of trying; however, when the gentleman arrived to do the work, he was unable to complete it due to dampness. They ended up doing less than half of the work in the estimate. They wanted to schedule a time to return to fix the damp crack; however, the work they did has a very sloppy appearance. I canceled the remaining work and ended up paying more than half of what was estimated to have less than half of the contracted work done.

The sales staff did not try to oversell me, he addressed the problem as requested. The staff on the project were professional, knowledgeable, and polite. The project was completed in a timely manner, and all my questions were answered (I had several.)

They were timely once they got started and did very good work.

They scheduled too close to freezing weather halting work leaving my water well pipe exposed to freeze and allowing my yard to remain an eye sore for weeks. The workers listened to unpleasantly loud music and were occasionally heard using inappropriate language. I was promised the installation of two windows but was not informed that they could not install them where I requested until it was too late to install them in the two walls that they completely replaced.

I have nothing to add

Make sure you ask questions and supervise your job to be sure it is the way you wanted it. The salesman gave a better pitch than he should have.

They did a beautiful job installing the system and would recommend. However, the workers were not very professional. They blasted music both days, left trash all over the basement (water bottles, clothing, spit sunflower seeds) and left water bottles and cigarette butts all over my driveway when I had an outdoor trash can no more than 100 feet. They initially identified my basement block type wrong and had to charge extra for the other system. Overall, glad I did because it looks so much better. When they were finished on the second day, they left without saying anything.. left my door open and didn’t even tell me how to work my sump pump (never have had one before and 1st time homeowner) or instructions or anything.... I had to call the company multiple times to have them send out a certificate of warranty etc. So far, the system has been wonderful although I have never heard the sump pump on. I would recommend this company but the installers need to work on their professionalism.