Description of Work: I called seeking a retail location to have locks rekeyed. The lady who answered didn't say hello right away and was rude in answering my questions. They don't offer a retail location. When I asked if she could suggest another locksmith, she hung up. I called them in spite of the previous review about their rude customer service. They are still rude.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Dana R.
06/2012
1.0
locksmith
+ -1 more
Don't even bother calling. Their phone staff is the worst I've ever experienced. She was extremely rude and even hung up on me before I could finish asking a question. Tried to call back and she kept hanging up on me. According to their web site, I called the North Royalton office. I tried calling another office location to see if their was an owner of this company I could compain to (Brookpark Rd, Cleveland) and the person that answered their phone was extremely rude too! I don't even think it was the same person answering for both phone lines! Wow! I feel bad for whoever owns this company that this is the best you can get to answer your phones. I would recommend hiring someone who will respect your company and appreciate the job they have. If an owner or manager ever see's this review, I called (440) 536-8040 at 11:46am first - tried calling back a few times after she hung up on me, but she continued to pick up the phone and would hang up immediately - without even saying a word. Then I called (440) 328-8126 at 11:48am, and experienced someone just as rude . Date of both calls was Monday June 11th.
Description of Work: N/A
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Lynda Ann W.
02/2012
5.0
locksmith
+ -1 more
They are reliable. I have no problem with their service. They always keep their appointments and do what I ask.
Description of Work: I haven't used them in a couple of years. They re-keyed my house and fixed jammed door locks. I have twin door locks on everything and had them to match them up .
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Service Categories
Locksmiths
FAQ
Twinsburg's Locksmith Service is currently rated 3.9 overall out of 5.
No, Twinsburg's Locksmith Service does not offer free project estimates.
No, Twinsburg's Locksmith Service does not offer eco-friendly accreditations.
No, Twinsburg's Locksmith Service does not offer a senior discount.
Yes, Twinsburg's Locksmith Service offers emergency services.
Yes, Twinsburg's Locksmith Service offers warranties.
Twinsburg's Locksmith Service offers the following services: Residential & commercial lock security.