Ohio Basement Authority

They are very professional and know their business.

The initial visit was prompt, credible and very complete.They are un able to do the work until Sept. 21 2015.Please resend this after they complete the work. However the other company visited but did not suggest as many piers, and then they did not return my calls afterward.

They were prompt. Pointed out where my problem was originating from (blocked and broken drain line from gutter downspout to street). Replaced line, minimal trenching in yard. Went under sidewalk. replaced concrete mortar in between blocks in foundation, and secured basement wall. Price was reasonable and in line with another estimate.

nothing

Great

Broke gas line in yard causing damage to yard when gas company came to make the repair. Major inconvenience evacuating family, pets etc. I think the actual repair was ok, but no one followed up to check the work.

They were very polite and cleaned up the area nicely. Very organized and professional. Jose answered all of my questions.

The water in our basement is now worse than it was before they did their work. They put the french drain 5 - 6ft away from the house & on top of the ground so when it rains there is more water coming in.They also put in new screw jacks and the first time they put it in incorrectly. We had to call and complain to get it done correctly. We are not happy with this company at all!

They had a difficult situation and stuck with it until they could make it work. It did cost me extra over the initial contract but there was a lot of extra labor. So far my problem seems to be solved.

We had some confusion over what was included in the contract, but Basement Authority totally came through on the differences. Great sales support, and excellent customer service throughout the job.

Had a water problem in the basement. Work was done quickly and the technicians were professional and polite. So far so good!

Jimmy from Basement Authority installed our new sump pump. Took maybe an hour or so. Was quick and below the cost I expected. He did a great job.

Company is very communicative and informational. You are paying for their expertise and their knowledge. We had a bit of a disagreement when installation day arrived but we worked it out and the results have been positive.

The men who came to the job was excellent in doing the job and they went one step further in doing it. I would use them again.

Joe was very nice and the owner was a pleasure to deal with. I intend to call them for other work

Impressed from beginning to end!

Not a bad company really worked with me on time and price of the project. Overall I am happy but they left my house trashed there was dust everywhere all over my clothes, walls, and floors also if you are particular like I am you could see a negative change in the quality of their work from the Strat to finish of the project particularly their work on filling the cracks in my basement. UPDATE: Glen came out and resolved all of our issues. Very pleased that you've been taken care of and I adjusted the rating to reflect the new service.

Basement Authority performed all of the needed setup work before the dig, arrived exactly on time for the dig, were professional the entire day, and left my yard looking better than I could have hoped. The quoted price was exactly what I had to pay with no hidden charges. The experience overall went exceptionally well.

The project looks great. They did an excelent job and cleaned up after they finished. This was a difficult job invoving a lot of dust and dirt. They were very careful not to scatter it from the basement to the rest of the house

Everyone involved was knowledgeable, efficient and prompt.