Nature Stone

They came out this year and maintained it and it looks great! He did a fantastic job and I am extremely happy.

We are very happy with the results. We actually like the look of the garage now. Nature Stone was here when promised. They cleaned up after the job was complete. They kept us informed as to what they were going to do. The salesman was very well informed.

Customer Service stinks. I had to call on the day of install at 10 A.M to find out what time they're suppose to show up. Only to get a call bk 15 min. later to be informed their truck broke down. Wonder how much time would have elapsed before they called me? At 10:45 I was informed they were still working out a solution. They were pretty much resolved to waiting till tomorrow. At 12:30 P.M they called to tell me that they would be showing up on the next day. And that I would need to call them in the morning to get an ETA. That's my job?! I asked them to please call me in the morning. Missed another day of work! Day 2 at 9:30, I begrudgingly call to find out where they were. They hadn't left yet, they still needed to outfit the rental truck they had got from yesterday. Yep, that's right had the rental since 3 PM the day before & waited until the morning to outfit it. If you don't care about how you get there, then you'll be happy with the final results. I'll admit my garage looks good.

They did a good job. There was a little problem and it took 4 calls to get them back out, but they did come out and fix the issue.

They did a great job. They were on time, clean, polite, and efficient. Craftsmanship was excellent.

Professional salesmen, does a great job explaining, talking about the product, it's benefits and the company itself. Only needed a small job but would have to pay for much more than what we wanted done.

I HAD BEEN VERY PLEASED WITH THE PATIO UNTIL THE CRACKS APPEARED. I HAVE CALLED 4 TIMES SINCE FEB, 2005. JUNE 1, 2005 I WAS TOLD THEY WERE STILL TAKING CARE OF PROBLEMS FROM LAST YEAR!!! I AM ''ON THE LIST''!!!! I INTENDED TO DO THE PORCH THIS YEAR -- BUT NOT NOW!!! They came back and repaired the work. Once they initiated this issue, they were very responsive. They only charged me for the labor of the crack repair but did not have to pay for the pressure washing or top coat. This was to attempt to repair the previous bad experience.

This work was done promptly and on time. Workers were competent and polite. They responded promptly, when we had a problem with the finishing compound hardening. While the garage floor surface looks beautiful now, we feel that the price was rather expensive for what was done.

AFTER THREE YEARS OF HARD USE SMALL AREA (2 SQ IN OF 50 SQ FT) WAS PITTING. ESTIMATOR, WITHOUT HESITATION, CLASSIFIED IT AS A WARRANTY ISSUE AND REFUSED PAYMENT FOR REPAIR. CLEANING AND REPAIR EASILY AND CONVENIENTLY SCHEDULED, OVER A TWO DAY PERIOD. REPAIR TECHNICIAN, VICTOR, WAS EXTREMELY FRIENDLY AND KNOWLEDGEABLE. REPAIR WAS EXCEPTIONAL. GREAT FOLKS TO DO BUSINESS WITH! FANTASTIC PRODUCT, BASED ON MORE THAN THREE YEARS EXPERIENCE, UNBELIEVABLE WARRANTY!

THEY DID EVERYTHING AS PROMISED. THEY WERE LATER THAN THEY HAD THOUGHT ON THEIR FIRST VISIT, BUT THEY DID KEEP CALLING TO KEEP US UPDATED.

THEY PUT THE FIRST COAT ON, BUT IT TURNED OUT TO BE HAZY. IT THEN GOT TOO COLD FOR THE MATERIALS TO WORK PROPERLY. THEY SAID THEY WOULD COME BACK THIS SPRING AND FINISH IT AND THEY HAVE YET TO DO SO. THEY KEEP TELLING ME THEY WILL BE HERE, BUT THEY HAVEN'T. I WAS TOLD THAT I SHOULDN'T FEEL BAD BECAUSE THERE ARE PEOPLE WHO HAD WORK STARTED LAST FALL BEFORE ME AND THEY STILL DON'T HAVE THEIRS DONE EITHER.

WORK WAS DONE VERY PROFESSIONALLY AND THE FINISHED RESULT LOOKS GREAT. THE COMPANY WAS AT ONE POINT, SLOW AT RESPONDING WHEN TRYING TO GET ONE AREA REDONE DUE TO AN ERROR IN THE COLOR. THEY DID RESPOND AFTER SEVERAL ATTEMPTS AND I'M SATISFIED WITH THE REWORK AND THE ENTIRE RESULT. CUSTOMER SERVICE PERSON WHO DID THE REWORK WAS PARTICULARLY HELPFUL AND RESPONSIVE.

VERY GOOD QUALITY WORK AND THE PROCESS IS ONE THAT I WOULD RECOMMEND. THE CUSTOMER SERVICE AND RESPONSIVENESS LEAVES A LOT TO BE DESIRED. NO INITIATION FROM THEIR SIDE. THEY RESPONDED TO ME ONLY WHEN I WOULD CALL AND CALL AND CALL. I WAS GIVEN THE EXCUSE THAT THE SON OF THE OWNER WAS TAKING OVER AND THEY WERE IN TRANSITION. BOTH THE FRONT AND REAR JOBS WERE TO HAVE BEEN DONE AT THE SAME TIME, BUT THE WEATHER WAS BAD. THE FIRST INSTALLATION WAS DONE ON A DAY THAT I DIDN'T KNOW ABOUT AND I HAD TO CALL AND CALL AND CALL TO GET A DATE FOR THE SECOND ONE. THE FIRST JOB TOOK 4 DAYS TO COMPLETE, BECAUSE THEY STILL HAD PART OF IT TO FINISH. THE SECOND JOB TOOK 3 DAYS, SUPPOSEDLY BECAUSE OF THE WEATHER. THE FINISHER SEALS IT AFTER 24 HOURS. AGAIN I HAD TO CALL AND INITIATE THE PROCESS.

THE WORST COMPANY THAT I HAVE EVER WORKED WITH! TOTALLY UNPROFESSIONAL AND UNPREPARED TO DEAL WITH SITUATIONS.

OUR OVERALL EXPERIENCE WITH THIS COMPANY WAS GOOD. IF YOU ARE NOT SURE IF NATURE STONE IS RIGHT FOR YOUR INDOOR OR OUTDOOR FLOORING NEEDS, DON'T BE AFRAID TO ASK ALLOT OF QUESTIONS. THEY DID NOT APPEAR TO BE HARD SELL NOR OVERLY AGGRESSIVE, WHICH WE PREFER. OUR NEW FLOOR IS BEAUTIFUL AND WE HAVE ALREADY HAD MANY COMPLIMENTS FROM FRIENDS AND NEIGHBORS.

THE SALESMAN WAS VERY HELPFUL IN DEVELOPING A CUSTOM MIX OF THE STONE TO MATCH THE PANELING AND WALL COLORS. THE INSTALLERS WERE COMPETENT. THEY DID A GREAT JOB. THEY CAME A DAY EARLY BECAUSE THEY WERE RAINED OUT OF AN OUTSIDE JOB SO THEY DID OURS. WE ARE VERY PLEASED WITH THE RESULTS WHICH WILL HELP TO KEEP OUR BASEMENT DRY BECAUSE IT WON'T ABSORB MOISTURE LIKE A CARPET.

NEVER ASSUME THAT THEY WILL RETURN A PHONE CALL OR SHOW UP ON TIME. NEVER ASSUME THEY WILL CALL YOU WHEN THEY SAY THEY WILL. OTHER THAN THAT THEY ARE FINE. I HAVE HAD A MAJOR COMMUNICATION PROBLEM WITH THIS COMPANY THIS YEAR, AND I AM VERY UNHAPPY ABOUT IT.

THE STONE I HAD CHOSEN WAS BACKORDERED, SO THEY UPGRADED THE STONE AT NO COST TO ME.

IT IS A WONDERFUL PRODUCT AND LOOKS BEAUTIFUL, A LOT OF PEOPLE HAVE COMMENTED ON IT.

THEY WERE VERY PROMPT TO RESPOND TO A PROBLEM WE HAD. OVER ALL THEY WERE VERY GOOD AND PROFESSIONAL.

A 600 SQUARE FEET GARAGE FLOOR. HAD INITIAL PROBLEMS WITH THE MATERIALS. AFTER SOME EXTENDED INTERACTION, THEY FINALLY PULLED THE OLD FLOORING AND RE-LAID IT. EVERYTHINGS GOOD CURRENTLY

WONDERFUL PRODUCT AND EXCEPTIONAL INSTALLERS. COMPANY MADE EVERY EFFORT TO INSURE SURFACE WAS INSTALLED TO MAXIMIZE SERVICE.

PROMPT, EXCELLENT FOLLOW UP TO MAKE SURE SATISFIED! VERY DURABLE PRODUCT!

MEMBER WON AT HOME SHOW. COMPANY FORGOT FOR AWHILE, BUT MEMBER SAW OWNER AT ANOTHER SHOW AND HE MADE SURE THEY FOLLOWED THRU ON FREE GIFT. KEPT ALL PROMISES AND REALLY FOLLOWED THROUGH. DEFINENTLY WOULD USE AGAIN.

THEY CAME EARLY AND CALLED BEFORE THEY CAME OUT. THE WORK WAS SUPER. I HIGHLY RECOMMEND THIS COMPANY AND WOULD USE THEM AGAIN. THEY JUST GO THAT EXTRA MILE FOR YOU.