Sylvania Mower Center

It was done in a timely manner.

Returned mower. Too expensive to fix.

I sent the mower in to be repaired and was told that they were busy which I understood given the time of year. After a week of not hearing from them I called to see if they had taken a look at it yet. I was told no and that it would be an additional 3 weeks because they were "so busy". I cancelled the service and requested that my mower be returned to me which took an additional 3 days to accomplish. On the day it was to be returned, no one called to let me know when they were coming. I needed to make arrangements to leave work to meet the delivery so I contacted the store to find out what was going on. First the work order could't be located. Then I was told that they were running behind and would be at my house in about 15-20 minutes. I explained that didn't work for me as I was at work and would need a minimum of 45 minutes to get there. I also explained that I had not been contacted to arrange the drop off. I was told they would contact the delivery person and have him wait for an hour then call me to make sure I was home, which was acceptable. I got home 1 hour and 5 minutes later to find my lawn mower abandoned in the driveway. My issues are this: 1. You don't abandon a $2,000.00 rider in someones driveway and leave. 2. Communication, both internally and externally, is severely lacking in this company. I was never told how long the service was expected to take until after they had possession of the mower. Had I known I would have found somewhere different to service it. I have since located a different dealer that performs authorized service and as "busy" as this time of year is the turn around time is 5 days. Also communication with their transportation person, and transportation person and customers. Since Sylvania Mower Center is so busy they most certainly will not miss my business and that is exactly how I was treated.

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Their initial quote was that it should cost between $30 - $40, $20 of which I paid when dropped off, as a deposit. They called, several days later, and told me that they felt it needed more work than initially discussed and that it would be a total of $97.10, LESS the $20 already paid, to make it right. I hesitantly gave the go-ahead to do the work. It then took them an additional 2 weeks to actually complete the work. When I went to pick it up, they said the price was the $97.10 ON TOP OF the $20 deposit, already paid, for a total of $117.10. I mentioned the discrepancy but was simply told that I must have been given wrong information over the phone. I paid the money, but I won't be using them the next time. I haven't tested the snow thrower yet, to see if it is working properly.

They were very good. I was pleased that I found the place and they were able to do the work. I was very happy with their work.

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They were very responsive from the start. I really liked how thorough and polite they were. They provided a lot of options and did exactly what they said they'd do. I was very impressed with the work and customer service. Great company!

Did a great job. Picked up and delivered as promised with all work done as expected.

Very well. From the no-pressure purchase assistance to the free setup and delivery, the receipt of the mower was timely, professional and easy.