Stitch

Sewing Machine Repair

About us

Local sewing machine dealer for Baby Lock and BERNINA brand machines. We provided on-site service of all brands of sewing machines. Training consumers on machine purchases is our main focus. Zero percent interest financing is often availabe on machine purchases. In addition to sewing machine, embroidery machines, and sergers we sell fabric, various types of thread, and many sewing notions.

Business highlights

20 years of trusted experience

Services we offer

Sewing Machine Sales & Service Clubs and classes for machine embroiders, garment sewers, quilters, and crafters, and home dec.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0
Showing 1-2 of 2 reviews

Nancydee M.
09/2014
3.0
sewing machine repair
  + -1 more
unknown
Description of Work: I had 2 machines serviced. There was nothing wrong with either; just needed cleaning and oiling. Each machine cost me $98 to service. This is sad when one machine only cost me $119 to purchase. I will not use them again.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$98

Response from Stitch
We serviced a Singer Ultralock Serger and charged $94.95 and replaced the cutting blades, which the customer provided. We also did a complete Clean, Oil and Adjust of timing and tensions on a Pfaff Classic Model computerized sewing machine and charged $94.95. The machine was dropped off on Friday, August 29, 2014 and was picked up on Tuesday, September 9, 2014. Our normal quote on service turnaround time is two weeks, while we do strive to return them earlier depending on the number of machines in our repair department. Her machine was serviced and returned in 11 days. Our service is warrantied for 60 days after completion and she has not returned to the store with a complaint on the performance of either machine. Customers receive a price quote in writing upfront, which they initial when they check their supplies and machine in with us. There were no hidden costs in the servicing of either of these machines. We are a certified BERNINA and Baby Lock Sewing machine dealer in both sales and service. We do service other makes and models of sewing machines, although BERNINA and Baby Lock are our areas of expertise. We have a full-time on-site technician who works Tuesday-Friday 9:00-5:00 p.m. and Saturdays from 8:00-4:00. Should you have questions or wish to speak with him, please come into the store to meet him personally or call us at 419.517.7092. I am certain that a brief conversation with him will instill your faith in our service department. Investigation of pricing in the Toledo sewing market and other cities will show that our pricing is fair and actually lower than may other markets charge.

Janni J.
01/2013
5.0
sewing machine repair
  + -1 more
If your looking to purchase a great machine with excellent customer support then I would highly recommend this place. They will make sure that you know you new machine inside and out. I have owned other machines from other dealers and its sad to say, but when you walk out the door with your new machine, the customer service ends there. That is not true with this place. When I brought my new machine home a year ago, I arrived home late in the evening and realized I didnt have a power cord. The owner went out of her way to bring to my door a power cord so I could begin playing with it that night! I call that customer service. Their prices for tune ups and repairs are very reasonable and they wont try to sell you anything you dont need. I love their selection of fabrics, threads, patterns and notions. They have a good selection of things that you wont find in the chain stores. There is also a variety of classes offered by several instructors. Being a newbie as a quilter, every class I have taken I have thoroughly enjoyed. The instructors are easy going and always helpful and there is never a stupid question and I have asked alot of them too! Bottom line, I would never go anywhere else.
Description of Work: I purchased a Bernina sewing machine, have had a machine repaired, purchased fabric as well as taken classes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$40

    Contact information

    4024 N Holland Sylvania Rd # 10, Toledo, OH 43623

    stitchtoledo.com

    Service hours

    Sunday:
    12:00 PM - 4:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Sewing Machine Repair

    FAQ

    Stitch is currently rated 4 overall out of 5.

    Sunday: 12:00 PM - 4:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 4:00 PM

    Stitch accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Stitch offers free project estimates.
    No, Stitch does not offer eco-friendly accreditations.
    No, Stitch does not offer a senior discount.
    No, Stitch does not offer emergency services.
    No, Stitch does not offer warranties.
    Stitch offers the following services: Sewing Machine Sales & Service Clubs and classes for machine embroiders, garment sewers, quilters, and crafters, and home dec.

    Contact information

    4024 N Holland Sylvania Rd # 10, Toledo, OH 43623

    stitchtoledo.com

    Service hours

    Sunday:
    12:00 PM - 4:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM