Real Deal Remodeling

I contracted this Real Deal Modeling for a small bathroom remodel. The job was to tear out old sink, light fixtures and mirror and replace it with new ones. I purchased all fixtures; marble sink and backsplash, faucet, mirror and light fixture. Lance Ledford (owner) came to my home on 5/8/2023 and looked at what I wanted done. He agreed to do the job. He advised that he pays his guys $250 per day and that the job would be $500-$600. After a lengthy conversation he said since my son is a Sailor and he himself comes from a Navy family of “Seabees and Frogmen” he would give me a $100 discount so the price would be around $500.I showed all of the fixtures to Lance just incase I would need to exchange anything. He said that everything I bought was fine and would work. I purchased EVERTHING so the $500 was labor only. I gave Lance 10 days and times that I would be home or I could make arrangements to be home if any of those 10 days did not work for him. He told me to call him Thursday, 5/11 and he would let me know if he could do it the following day. I called him Thursday as agreed and he told me to call him Saturday, 5/13 at 10:00 AM and he would see if he could do it Saturday afternoon. I called him Saturday at the agreed time and he told me that he could do job the following day, which was Mother’s Day. I did not mind because my son is a Sailor in the US Navy and was stationed in Biloxi, MS so did not have any plans. The contracted time that Lance and agreed upon time of arrival was 11:00 AM. The bathroom remodel was Navy themed and it was a surprise for my son. Sunday, 5/14/23 Real Deal Remodeling was supposed to arrive at my home at 11:00 AM. At 12:02 PM no one had shown up yet so I texted Lance Ledford and wrote, “I guess you are not coming.” He called me back and said that the worker, Robert was on his way and should be there in ½ hour. At 1:00 PM still not worker so I texted Lance again and Lance called me and said he is on his way. The worker, Robert did not arrived until a little before 2:00 PM- almost 3 hours LATE. I asked Robert if he had the written job agreement and he looked at me like he had no idea what I was talking about. I asked him where the papers are for the with the cost of the job and the work taht was to be done that I discussed with his boss. He then told me it would cost between $800 to $1000 and that he was told to put in a sink. I told him that is NOT what I discussed with Mr. Ledford. I then told him to get his boss on the phone. Robert was called Mr. Ledford and I toled him to put Mr. Ledford on speaker. Robert told Mr. Ledford that there was a problem with the price and that I was told $250 per person per day. I heard Mr. Ledford tell Robert that “$250 wasn't going to happen” and that he needed his cut too. He said he needed to make a profit. The next thing I heard him say was $500 which is EXACTLY what Mr. Ledford discussed with me on May 8, 2023. He told Robert that I was, "cool and easy to get along with." After the conversation ended and I know what I was going to have to pay, I showed Robert EXACTLY what I needed done. Robert began the work and I had to run to Lowe’s to get items that Robert needed such as trim, plumber’s paste, drain plug etc. I came home gave Robert the stuff I bought and showed him where the paint was. I went into my kitchen to clean it up and all of a sudden, I heard a loud crash. I went into the bathroom and the mirror had shattered all over the place. I asked him if he was ok and he said yes. Robert then noticed that there was a chip in the marble and said, " Oh crap, there's a chip" and he pointed to it. I then said, “There is also a huge dent and ding on the faucet!” I was really upset and knew that I would have to take it up with Mr. Ledford. Robert made a HUGE mistake by installing the new marble sink and faucet BEFORE he removed the old mirror off the wall. The breaking of the mirror resulted in my brand-new sink sustaining scratches, both large chips and little pitted holes in the marble and the faucet had a big dent on the top along with 3 scratches that were clearly visible. Somehow the new light fixture was scratched as well. I was so upset and Robert knew it. Robert made at least 3 trips outside and called Lance. I assumed he told Lance what had happened. While he was outside, I got my vacuum and cleaned up the glass on the floor and marble sink. Robert came back and he was nervous and did not seem to know what to do for there. He then installed the water lines and asked me for a zip tie to keep the line it in place because he alleges that the water line was “kinking up.” Who uses zip ties in plumbing work! It was later found out that Robert installed the lines backwards and that is why they did not fit right. Robert went back out and was on his phone again. Robert finished up and took his stuff out to his truck. Lance called me and told me that the price of the work was $700 and that was with $100 discount. I was shocked, frustrated , angry and mortified. I bantered back and forth with him but eventually gave up and just paid him because I 60 years old and live by myself and did like confrontation while Robert was STILL in my home. I am sure Robert was told to stay there until he got a check for $700. In order to get Robert out of my home I wrote the check out for $700. Robert eventually left at around 7:30 PM. The next day, which was Monday 5/15, I was putting my things back in the vanity and the whole vanity was full of water and the water had leaked into my son’s room. The carpet along the wall was soaked in his bedroom. The back splash trim was coming loose and pulling away from the wall. In addition, Robert put the brand new mirror up but left a huge hole in the wall. I found the hole when I took the new mirror off the wall to paint the frame because it was off white and did not match the rest of the décor that I had in this Navy bathroom. There were brush strokes all over the walls around the mirror and above the back splash. It looked so tacky and unprofessional. I texted Lance and told him that I had a leak under my sink and the back splash was pulling away from the wall. He responded, “Are you kidding me? I’ll be out to find out what’s going on. I will be there between 4 and 6.” We did at one point and time talk on the phone and I was angry and told Lance. "Your guy busted up all my new fixtures too!" I thought that all of this would be addressed when Lance came back to look at all the problems that were caused by Robert. On Tuesday, 5/16/23 Robert came to my home to fix the problems NOT Lance. Lance was supposed to be the one to come out and fix EVERYTHING that was wrong but he sent Robert back, Lamce was supposed to be there between 4 PM and 6 PM but did not arrive Robert arrinved at 7:30! I told him to get the stuff fixed because I was tired and wanted to go to bed. He ripped the trim off the wall and fixed the leaky water line and left. I was told to buy more trim and he would return to put the trim up and pay me for it. I heard nothing from either Lance or Robert. On 5/18, I sent Lance a text and this is what I wrote, “What am I supposed to do with my unfinished bathroom? I can’t even paint until you guys mud the wall! Let’s get this done!” After numerous texting back and forth between 5/18 and 5/20, Lance told me that he would be at my home by noon on 5/21. Well, 5/21 at noon came and went and no Lance. There were numerous texts back and forth and he finally showed up at 3 PM – 2 hours late and walked in my home with his dirty boots on my brand new carpet. I told Lance Ledford that he and his workers were to come through the garage and enter through the mud room. Lance went into the bathroom and began to assess the problems. He told me that the water lines were installed backwards so he would need to switched them and finish fixing the everything else. Lance left for over an hour to go shopping at Home Depot. I was so disgusted by then but could not just leave everything unfinished. He returned with a new water line and the trim to replace the trim that his employee destroyed. After he was done fixing the water line problem and the rest of the issues, I once again pointed out the damages expecting an apology and a resolution such as compensation for ruining over $500 brand new fixtures but he said nothing. He just said that it was hot in the bathroom and NEVER acknowledged the damages. After he left, I noticed that he stuffed all his construction garbage in my brand new bathroom garbage can that I purchased and left my new white garbage can all greasy with his fingerprints. I have been trying to resolve this matter with Mr. Ledford since the beginning of June and he just keeps saying that “the check in the mail.” But the check never came. He was trying to charge me for warranty work such as labor for coming back twice to correct the problems caused by his worker and also to charge me for materials that his worked destroyed. I told him NO. I told him that he had given me a 1 year warranty in writing and consumers are not charged for warranty work. I have all the text messages and emails with regard to this matter. Some of which are very abrupt. Since then, I have filed a complaint with the BBB and Mr. Ledford did not respond and after a month I received notification from the BBB today advising that the claim was closed due to no response. I have all of the texts and emails. I want him to pay for the damages as promised. I believe that he took advantage of me and up charged me because it was Mother’s Day but I gave him plenty of days to choose from. He chose Mother’s Day...NOT ME. Mr. Ledford knew that the bath remodel was a surprise for my son who is a Sailor in the US Navy. He knew how important this was to me and I soley believe that he used that to take advantage of me. He paid his worker $250 to damage my property and pocketed $450 in profits for himself. That is a disgrace. I am seeking $566 for damaged fixtures I would like

Everything went very smooth and efficiently. Lance and the guys were great to work with. I am very happy with the finished product. I would definitely hire them again.

Excellent work by skilled tradesman! I had Lance and his crew install a concrete driveway. They worked their tails off to get it done in time, on budget, and were respectful of my family and neighbors. I liked them so much I had them do a bathroom remodel. Same thing as before, excellent work, on time and respectful of my family and home. I can’t say enough good about this company. It’s hard to find these days!!

Outstanding workmanship, great customer service, fair pricing. Lance was a pleasure to work with, and he’ll always be the first number I call for all of my remodeling and maintenance needs in the Greater Toledo Area.

Great! They came out to quote and got started on part 1 of our project request the same day. They came back the next day for part 2 (the flooring installation) and were finished before 6pm. A project that would have taken my husband and I months to finish was completed in 2 days! Cannot say enough great things! Thank you George, Daniel and Lance!

I was called soon after I requested his service. Set up a time for an estimate. Estimate was very fair and work was started to replace my outdoor light post. He used concrete to anchor light after making sure it was level. Robert was very polite and knowledgeable. Will have him repair some other issues I have around my house. I have no complaints.

This company is a joke and you have to be crazy to hire them. The owner, Lance, is a great sales man but will not abide by his contract or his word. I have been hounding Lance for 15 months to fix a drain he put in my driveway. I keep getting empty promises that it will be taken care of. The drain has never worked and my garage floods with large rains. This is just the tip of the iceberg. I had one of his crew tell me shortly after the project that Lance took shortcuts. Cracks appeared in the driveway less than six months after completion. And, multiple areas of the driveway shift up and down when driven over. I currently am seeking legal remedies. If you want to throw your money in the trash, Real Deal Remodeling is for you.

July 8,2022 Work was done promptly and thoroughly. Satisfied beyond expectations !! Excellent work crew-Polite and hard working !! I would not hesitate to hire them again. And I would recommend them, to anyone looking for concrete work ETC. Thank You again!! Steve

Pros: Lance was wonderful to work with. He was very professional and personable. His crew worked quietly and cleaned up each day. Lance met with me at the end of each day and let me know what was done and what was next. We had terrible weather (heavy rain every couple of days) and no stone base under our existing drive which made the job so much harder in the muddy clay. Lance hung in there and did a beautiful job. At one point when the cement had been poured, formed, and brushed, a cat ran along the drive for about 20 feet leaving deep paw prints. Lance jumped into action and was able to repair damage before the cement set.I would not hesitate to hire Lance again for other work. Cons: Keep in mind that my cons may be because of my lack of understanding of concrete work. Deep ruts where the base boards were placed were left along the entire length of drive on both sides. This makes mowing hard and I have already twisted ankle stepping in the crack. The drive does not come up to my property line as requested leaving several inches that could have been paved. The completed work did not get barricade tape at the sidewalk street area to prevent someone from leaving the sidewalk (and someone did) and putting foot prints in the wet cement. Again, the tape and filling in the ruts may very well have been my responsibility and I am giving Lance the benefit of the doubt and giving top marks. Again I look forward to working with Lance in the future.

The attic above the garage was remodeled to into a spacious room, with insulation drywall and air conditioning. An excellent job was done with attention to details. A very dependable contractor.

We hired Lance for 3 separate projects. The end result was exactly what we wanted. He also had good ideas for each project that we hadn't thought of that were helpful. His pricing is very reasonable. His finish carpenter is very meticulous providing a very professional result.

What I really appreciate is that when we negotiate price We agree on a price range. If all goes smoothly, I am charged the bottom end of the range. If unknown problems show up like water damage wood, mold, insect infestation, these will be correctedbwith the understanding that we are moving up the price range. We both end up satisfied. Thats why today today I have contracted for my 4 th job in 3 yrs. As floors are exposed and walls come down., I am shown the good workmanship of previous contractors, but I am also shown work that involved shortcuts to get the job done. Lance has assured me that with my approval he will correct defects and have. quality work. Thats what we get at a fair price. Quality, Service, and Price. We get all 3 with Lance, The owner We couldnt be happier.

Lance and his team at Real Deal Remodeling are an A+ team. I’ve used them for numerous home repairs like repairing structural issues on my 100+ year old home to fixing plumbing issues that other companies said were not repairable without major demo work. Lance does his best to give you an accurate quote and stick to it as closely as possible. They are not the cheapest in town but they are fair and upfront with everything they finds.

Real Deal Remodeling has been an excellent contractor for multiple projects at my home. Lance and his team get the job done on time, have great pricing, and leave my house nice and clean. I’ve had nothing but good experiences with them, thus the multiple projects. It’s hard to find a contractor like this these days, I highly recommend them!

They did a great job! Everything is just how we wanted it

Excellent contractor… Yes would hire again…

Lance has done a wonderful job for me on multiple jobs with no problems from concrete, tree work,roofing and everything‘s been done in a timely matter and been very satisfied would recommend hiring him for most of my work

Lance and his team are awesome and really saved me and my family. The house we bought needed a new roof and these guys got it done efficiently and quickly. There were a couple leaks around the chimney which we had patched by a different company previously to get us through. The patches didn't last as long as we had hoped so I had to move along with plans to replace sooner than expected. This situation was stressful but it could have been 10 times worse and I really appreciate that it wasnt. All due to the friendliness and professionalism from Lance. Would recommend to friends and family for sure.

DO NOT HIRE! Real Deal Remodeling was hired to install a dishwasher where we had not previously had one. Countertops were to be installed as well as a new sink and hood vent fan. Lance presented nice and kind, everything was laid out well and we hired him to do the job. Lance and crew often came late with multiple excuses or not show at all. He also would disappear for a week at a time between coming which drug our project out super long. As a result we went without a kitchen for a while. I requested to be present when he left on the last day (my husband was home while they worked) and Lance refused to do so because he knew he had not done his best work. I let it go until a few days later we realized water was coming from under the floor boards in our hall and living room. We realized it was the dishwasher and called Lance immediately. He came over and confirmed, blamed it on a bad dishwasher line. Wouldn’t this have been caught when you tested the lines after hook up? He took weeks to get the parts and again gave excuses for why it took so long for him to come out. The water had ruined our flooring so we had to discuss that. He wanted to CHARGE us to repair the floor his work ruined. We had to replace our entire living room, hallway and first bedroom. I was kind enough to agree to we would purchase flooring and materials and he would install. He made us rip up all the flooring, we did. He came out and complained and cursed to himself the entire time, we could tell he didn’t want to right his wrong. We immediately noticed the floor installation was sloppy, I told him and he argued I was being too picky and it would be fine. It was not!! Multiple people agreed. He ruined some of my materials while installing and left them that way. We had to pay for someone to come out and redo our floors after he was done. He did not use the original holes to reconnect the dishwasher. He made new ones which are so jagged it looks like he took a hammer and slammed a hole into the cabinets. He also made them near the front so now lines run through our cabinet making the bottom shelves not usable and unappealing visually. He ruined two cabinets with his large and jagged holes. We had to pay someone else to fix that as well and they informed us the lines were still not properly hooked up so it could leak again. This company was nothing but problems. I normally don’t write reviews but I lost thousands hiring him and hundreds more fixing his work.

It went fast and professional! Would hire again without hesitation.

They were kind to first time home buyers and explained things in great detail. Lance was willing to stay late and answer our many questions, talk through what he saw each step of the way, and how to proceed from there. Lance is very personable and easy to approach. He has worked in this field his whole professional life and has seen a lot in his time. His employees are also quite experienced in the field and willing to share their knowledge just as Lance does. My ability and confidence in how to manage home repair has increased greatly. All exterior walls of the basement were waterproofed in approximately two weeks of work, with new cement laid first, followed by drylock; the basement windows got a silicone seal around the edges, and new window well covers were installed. Now, our basement is dry and safe. Real Deal Remodeling is not a company that hastily paints drylock on the walls and proclaims the basement waterproofed. Where Lance really shone is with the paint colors for the living room. He helped us narrow down our selection for the accent wall around the fireplace, and multiple visitors have complemented us on our design choices. It is high praise when visitors to one’s home wonder aloud about remodeling and redesigning their own homes. No more antique white on every wall in the house for us!

Real Deal Remodeling is the real deal. The owner came, provided me an estimate and got started the same day. Workers or professional courteous and clean. They finished the job on time and the quality of work was excellent.

Lance with Real Deal Remodeling did a wonderful job on repairing my storage shed that was damaged due the recent wind storm. He honored my husband for service to our country and the repair and the price. Again he did a professional job and I plan to use him in the future and share the contact information with family and friends. Thanks again

This project went better than expected. Lance did an amazing job to meet our needs and be transparent throughout the process. He provided a low and a high estimate and stayed within that range. Lance transformed our living room and did a buildout for an electric fireplace with shiplap around and up the wall. Would definitly recommend Lance and Real Deal Remodeling we will continhe to use them for our future products!

The handyman refused to come to Port Clinton complaining that PC is too far away.