PERFECTION HEATING & AIR COND LLC

Everything went well, and it was easy working with the company. The staff was very helpful and informative when I was deciding upon an appropriate cover, and they delivered the item promptly.

They tried their best to make the repairs, but ultimately they were unsuccessful. They seemed to lack the necessary expertise to do the work.

I have been using them for years, and they have always been reliable. Furthermore, they do a good job for a reasonable price.

The technician did a great job and was very helpful. He even tried to help me over the phone in an effort to save me money.

Everything went well, but I chose another company with a lower price for the work.

Everything went well. The technician was friendly and completed the job quickly for a reasonable price.

I called this company because they were the company our realtor used a year ago to make a furnace repair after the home inspection. I was able to schedule for within about a week. They did ask me to reschedule once because they said that they like the outdoor temperature to be above a certain level when testing air conditioners. I had never come across this before with previous companies in Columbus, but I went with it. The technician who came was courteous. He seemed to do a thorough job and provided several tips regarding reducing drafts at the fireplace, cleaning the air conditioning unit, and cooling the upstairs. He answered my questions about getting a humidistat. I had a feeling that this company has higher prices; I didn't remember paying that much in Columbus for the combined inspection. However, I didn't feel like doing research at the time. They did provide an energy rebate form and detailed checklist of services performed, which I sent in and should be getting in the future. The one thing that I didn't like was that they put their contact information sticker all over the furnace, over top of the previous company's documentation. It is now impossible to see what and when services were done before we owned the house. I might use this company again, but I intend to get competitve quotes the next time and get the best price.

I was scheduled to have routine maintenance performed on my furnace. FIrst, they were late. During the visit I told the technician that I didn't think my humidifier was working. He told me I was wrong; that it was fine. It was in fact, broken. He told me that he thought in needed to replace the "diffuser kit". He said because he saw some fluid, that it was failing, and if I didn't fix it proactively, and it failed it could take "days to weeks" to get the parts. He said it was not repairable, but needed to be replaced. He quoted me $1400 for labor and parts. I got a second opinion. During the second opinion, it was found that the motor was not cracked, the kit did not need to be replaced and I only needed a gasket seal fixed (the cause of the water). $96 later, all was well. Furthermore, the second company said that if/when the kit failed it would be $1100 and they could do it same day. Bottom line, perfection diagnosed a potentially very expensive problem that didn't exist and failed to notice a problem (that I pointed out even) that did. Thank God I got that second opinion. I will never use perfection again

Great

He had worked on our old furnace before for an igniter problem. He suggested some additional duct work and we requested an additional run into a basement office. He was polite, efficient and sent the estimate within a week. We scheduled the installation for two weeks later and they arrived on time and spent one full day and half of the next doing the installation. We were never without heat and they cleaned up after themselves, all wood and metail shavings, etc. We are very warm happy so far. He offered the extra guarantee on the furnace but said we had 3 or more months to make up our minds and and did not push us to get it. He also explained he government tax credits on this purchase.

Had positive interaction in the past with this company with a service rep named Jason but Rick seemed like he was not interested in fixing anything just out to make a buck. Soured me on Perfection.