Overhead Door

Everything went smoothly and work was performed as requested.

Very pleased

Bob came out quite quickly, pried the door open-not easily done as it's a huge heavy door-so I could get my car out. Part had to be ordered but only took one full day to arrive. Bob was extremely polite, professional, and respectful of my property.

Same day service, courteous and professional. Even checked and lubed the second garage door as a courtesy! We've used Overhead before and we will use them again !!

unknown

unknown

Great.

unknown

very good,on time ,did the work

I was not on site when the installers arrived and installed the doors (I was at work). Upon my arrival home, I noticed a number of issues that needed to be addressed. No big deal, as I understand things sometimes need to be tweaked. But it was the follow-up communication, attitude, and (dis)service that took the cake. 1. Significant gaps existed between the door seals and the doors. Wind was howling between the doors and the seals on all sides and top on all doors. What's the point in spending $2,100 for three R-17 insulated garage doors when wind could simply pass by them? 2. Door tracks were so close to the unfinished ceiling that, if standard rail garage door openers were installed, the doors would hit the trolley track. Therefore, I would have to use a jackshaft-style garage door opener. While I don't have an issue with this, what I did have an issue with was that the torsion tube (around which the large torsion springs are coiled) were NOT centered. I'm not talking about the spring - I'm talking about the torsion tube. There was absolutely NO length of the torsion tube extending beyond the cable drums. This is where a jackshaft opener connects to. I spoke with and quot;Billand quot; at OHD of Toledo. He was courteous and pleasant to talk to. He told me I would receive a call back from someone in charge of the installers. Someone by the name of and quot;Jasonand quot; called me back. Quite frankly, Jason was one of THE MOST UNPLEASANT AND ILL-MANNERED PERSONS I've dealt with in a customer service capacity. His tone and attitude were very poor AND he repeated told me that he would NOT change a shaft even if the shafts they used will not accomodate a jackshaft garage door opener. He said I was SOL if I can't install openers because HE'S NOT RE-HANGING A DOOR!! Therefore, I can not and will not recommend Overhead Door of Toledo. The *sole* reason is 'Jason' and his absolutely unacceptable attitude and lack of attention to CUSTOMER service.

It went okay. The first time they didn't do something correctly, so they had to come out a second time so they came back out and they didn't charge me. They then had to come out a third time and this time they told me I needed an additional part which cost me more, so the first guy didn't diagnose it properly so it was just a lot of calling.

too much money..

Service was performed within 2 days of our initial phone call. Service was thorough, professional and speedy. Great job!

Great

The original charge was $99; however, there was more work to be done, so he did the work and I paid him an additional $65.

Overall a very good service. Went beyond expectations in offering excellent customer service.

He completely removes everything and does the work. We don't even have to supervise or anything. He is very good and very pleasant. He was a better price than most of the people. His price is very reasonable. He was comfortable enough to talk but not too long. He said all the right things, he told us things we need to do and then he gave us a guarantee which said we can call any time if we have any problems.

I did not choose Overhead Door. Price was in line with the others but I just preferred another company after speaking with a few.

Well. They were out the next day, explained everything and it cost less than what I was anticipating based on what a friend said it cost her to have the same thing done. No complaints whatsoever

The work was very nice. They were in the ballpark with other bids I received. They have another office in Sundusky. They do doors, fireplaces, windows, and roofing as well. Overall, it was a good experience.

We called our insurance company when our old garage door opener broke. They referred us to Overhead Door of Toledo. We were able to schedule them to come out and replace our garage door opener the same day. The technician arrived on time, was professional, and did quality work.