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MacCafe

Computer Repair, Computer Sales

About us

Cost is determined by the job. Additional email - technicalservices@mac-cafe.com. Additional hours - Mon 10:00 AM-8:00 PM; Tue-Fri 10:00 AM-6:00 PM; Sat 10:00 AM-5:00 PM; Sun 12:00 PM-5:00 PM

Business highlights

45 years of trusted experience

Services we offer

Computer, ipods, apple tv, notebook, desktop sells & repairing.


Accepted payment methods

Discover
Financing Available
MasterCard
Visa

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
Showing 1-1 of 1 reviews

Gordon M.
07/2011
2.0
computer repair
  + -1 more
Very unprofessional. I requested cost estimate when I dropped off the laptop. When I returned to pick it up, the actual cost was ~3 times the estimate. This was really no big deal because we were only talking about an estimate of ~$50, which turned into an actual cost of ~$150 - which (when talking about laptop repairs) is not a huge amount to begin with. And in looking at the numbers, it became apparent that they did not include labor in the written cost estimate, so I considered it to be a reasonable misunderstanding/mistake. So I wasn't really particularly concerned, but as I was paying I casually asked if they'd be interested in a little customer feedback. The cashier said Yes. I suggested that they should include labor in their cost estimates - just to ensure the customer has a good idea what actual costs will be. The cashier called who I assume was the manager to the desk. He argued that he had told me that labor was not included, got very defensive, bordering rudeness. I emphasized that I was not asking for anything - no rebates or refunds, etc... Just trying to help with a helpful suggestion. All I got for my well meaning effort was resistance & argument. Very poor "customer service" on their part. When I returned home to check out the laptop, I found that they had fixed the fan, but had not fixed the latch. So I checked out YouTube and found a few videos on how to fix it myself, which I did successfully. This was the poorest customer service and technical service I have ever received from an Apple sales/service organization.
Description of Work: Needed repairs to my MacBook Pro (laptop): replace cooling fan, repair closing latch

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$150

    Contact information

    4405 Talmadge Rd, Toledo, OH 43623

    www.mac-cafe.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales

    FAQ

    MacCafe is currently rated 2 overall out of 5.

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    MacCafe accepts the following forms of payment: Discover,Financing Available,MasterCard,Visa
    No, MacCafe does not offer free project estimates.
    No, MacCafe does not offer eco-friendly accreditations.
    No, MacCafe does not offer a senior discount.
    No, MacCafe does not offer emergency services.
    No, MacCafe does not offer warranties.
    MacCafe offers the following services: Computer, ipods, apple tv, notebook, desktop sells & repairing.

    Contact information

    4405 Talmadge Rd, Toledo, OH 43623

    www.mac-cafe.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM