JB Window & Gutter Cleaning

Called once to schedule appointment. Then did not show up. Did not respond back to phone calls. Angie's list said they will refund money that was paid upfront through website. Did not get that either.

The quality of the work was good, but we had a difficult time scheduling. They ended up coming to my home unannounced, which I was very unhappy with. As a result, only the exterior was done, despite me expressing clearly that I only purchased the deal because I wanted the interior done as well.

Wanted to sell several other services. Didn't have good comments about Angie's List,

Very professional and efficient in both time and quality of work. Excellent job

Our house looked much better. Something we forgot to consider was the proximity of our landscaping to the house. In places the flowers/bushes took a beating but recovered nicely within a week or so. Just something to keep in mind?.

Overall a poor experience with JB Window & Gutter Cleaning to the point that the service was not provided. Communications with this service provider was unprofessional and focused more on the provider concerns as opposed to customer satisfaction. The following is a statement of events as they occurred. I received a call to my cell shortly after purchasing the deal from JB explaining that they were out to my house and would not be cleaning the windows at that time due to construction in progress at my residence. I of course new this already as we were having major renovations to the exterior landscape and were not wanting the service performed until after the updates were completed. We were a little puzzled as to why JB would show up unannounced to perform service prior to first contact or managing any scheduling. However, we didn't think too much of it at the time and chalked it up as a minor error at best. Several months later after the construction was completed my wife contacted JB and spoke with the owner to schedule service. JB then proceeded to complain about how there has been a lot of confusion from the Big Deal customers around how the explanation of the voucher is not what he originally intended to deliver for the price paid to Angie's List. However, he agreed to go ahead and honor the deal at that time and any additional external window over the 30 included in the deal would be an additional $4 per pane and then scheduled service for Mon 11/11. On the day of the scheduled service Mon 11/11 my wife called and spoke to Joe at 1pm as he had not yet arrived to clean the windows. Joe answered surprised that another individual had not yet arrived to perform the cleaning. He then indicated that if the other resource was not there at that point that he wouldn't be able to get to it that day and would have it completed by Fri 11/14 of that same week. On Fri 11/14 Joe called my wife and once again went into a long complaint about how an Angie's List employee was purposefully messing up the deals on Angie?s List and he was doing the job for way less than its worth. He then indicated that he had counted a total of 59 windows and quoted her a cost of $140 over the Big Deal to cover the 29 windows above the 30 covered with the Deal. She then contacted me to call Joe about the additional cost. I called Joe and he then began to complain about the issues with previous customers getting confused about the service and how Angie's List had fired the resource that had put together his deal and eluded to criminal activity in the way the Big Deal was put together. He also commented that the percentages of the $99 that was retained by Angie's List and the amount he received for the service to be provided was unfair. He also mentioned that he could write me a check for the $99 I had spent on the Big Deal if I no longer wanted the service. I then communicated that I hear what he is saying, but would hope that he would put himself in the shoes of the customer for now and understand that we only want the service that was promised through the Big Deal and would agree to the $4 for each extra window he had previously quoted. With 29 extra windows this would be $116 by my calculations. He replied to my comments with one word "Okay" and then hung up on me. I waited about a minute and attempted to call him back to try and understand what exactly his intentions were?which the call then rang to voice-mail. When we arrived home later that day we found that the windows were not cleaned and there was no written communication to be found. Given the above series of events, the fact that we did not receive the service nor did we receive the $99 refund check that JB had mentioned. We unfortunately have no option but to score this provider low as JB left us with nothing positive to comment on. We actually had to pursue a refund through Angies list which was very frustrating as they only offer a 30 day refund for this Big Deal even though it was still within the 6 month validity period. Pursuing the refund took more of our time and added to the overall negative experience.

Probably would not use in the future. Basically, they just used leaf blower to blow leaves out...I can do that myself.

I got the information from Angie's List and ordered the service. I then got a message from the company stating that they do not take new clients, however, the $120 was charged to my Visa.

Joe was extremely nice when I first talked to him, he did explain that we wasn't going to be able to provide a quote in the time frame I gave him because he had prior engagements, but he did assure me that he will get a quote out to me once I send him the invoices from another company we used and I did. He did confirm he received the invoices from a prior company we used and contacted me saying he was going to get right on it. I was out of town the week of August 15th and didn't hear anything from Joe that week or the prior week. So I called him twice and left a message once and I got no response. Then I texted him on August 20th and he replied back right away. I advised him since I haven't heard from him in several weeks I am under the impression that he no longer want our business and we were going with another company and I thanked him for his time. He then replies back and says, " Well it hasn't been weeks and I did 11 accounts $ worth three way from my office. I never knew that he did any of the offices until I tried reaching out to him letting him know we were going with another company then he replies back that he did 11 offices (very unprofessional). Joe never informed me that he did 11 offices not until I texted him.Long story short I told him to invoice for the offices he completed and we will be going with another vendor that is more flexible and will be able to preform the tasks we requested.

Provider called to let me know he would be late, and when I should expect his arrival. When he arrived he asked what windows I wanted washed. Provider informed me that I should have taken storm windows out before his arrival. While he set up, I took out all the storm windows I could. The storm windows that were difficult for me to take out, the provider took out for me and cleaned the windows as promised. Provider was professional, courteous and worked very fast. (From start to finish it took about two hours). He did an excellent job washing my windows, and I recommend his service to others.

Joseph is very professional. He does thorough work and has pride in his workmanship. We have also had him clean outside windows in our large two story home and clean roof and gutters.

he contacted me immediately to let me know if would be a couple of weeks until he was able to clean the gutters. after he cleaned and repaired them he left me a voice mail to let me know I needed an end cap on one end. He did such a good job I'm having him come back to wash my windows. I will be using him again.

They were a week late coming to clean my gutters, but once they got here all went well.

They did a great job and Joe was very knowledgeable. I couldn't ask for more! I'm going to have my gutters cleaned regularly now.

The owner needed to explain what I had purchased. I understood the explanation and believed that I was still receiving value for my money. The offer said 30 windows but it was explained that it meant 30 panes and that if I had stationary mutton bars a double hung window would use up to 18 of my 30 "windows". Fortunately this was not the case for me and for an additional $35 (above the original $99 offer) I had all but 3 of my extgerior panes washed.

Excellent and easy from start to finish. Joe is prompt, professional, courteous. We've been using him for almost 2 years now. Gutters working great. House looks amazing after the powerwashing.

.They did agreat job and they were professional.

I responded to the $99 angie's list special. Joe was very quick to reply, and his schedule was very accomodating with my needs. The original job was for exterior only, but I added interior also and he was able to complete the same day. He was prompt, professional and friendly to deal with. He did a great job on the windows.

Very well. Very personable. He is prompt and on time. Very nice.

Arrived ontime, easy to schedule, great service. I would use JB Window again. Only thing I would have liked different is for him to take the gutter trash with him rather than leave it in bags. Highly recommend, good job JB Window...

JB said gutter needed to be sealed or caulked, yet he carried no sealant or caulk and would incur another charge to come back and do it.this is understandable, but unnecessary if he had caulk with him. I would have been happy to pay for it when he was at the house, but unwilling to pay for another visit. Someone else will get that business now.

Owner fit me into his schedule since it was late in the season. Did a nice job and left property in a neat condition.

I emailed Joe asking him for an estimate. He gave me a prompt response and estimate which seemed to be the going rate around here. After I agreed, he cleaned my gutters. I didn't have to be home and he did it so fast I didn't even know that he had been to my house. He didn't leave a mess either. He was very professional. I am very happy with Joe and will call him again next year. Thank you Joe!

I waited several weeks for him to call back. I had decided he was not going to call. The he called and left a message as if he thought I had not gotten back to him. When I called and told him we had agreed for him to to the work and I was waiting for a scheduling call he said that my job must have gotten put in the wrong pile of papers. He was very apologetic and got right out the next day to do the job. He cut the price from $165 to $150. Then he gave me an estimate of $135 for some repairs which I thought was very fair. He did that work in a timely manner.

He attempted to help me get some screening replaced and did not charge for his effort. The windows he cleaned looked great! I would not hesitate to call him again.