Geek Squad - Best Buy

I got someone to assist within 5 minutes. They were able to delete the document and gave me hints on how to protect it from happening again. I was informed to make sure the printer was not in sleep mode by pressing the printer screen. I haven't had a problem since.

I hate him. I bought a computer and it was a good deal. I had them transfer the data from my old computer to my new computer and they did that. But they did not my software for protection to my new computer. It had a different software which they did not specify to me. I paid $80 up front when they had my computer but when I got home they called me back and said that based on the state of my computer there is an additional $80. When I got my computer back, all the stuff on my computer was not there, maybe just one fourth of the data that I had from my old computer. The software which was different so I had to get that changed. So I took it back to them again and had that taken care of. In order to get the service that I wanted, my best scenario was to get an insurance plan because they needed $200 in order for them to take care of that. However the last time I was there, it was fine and they were a great store. But the last time I felt that they tried to suck every penny they can out of me. In the past, I brought a Xbox to them and I had it insured through them. It was mal-functioning that is why I took it to them. At first they told me that they could not see anything wrong with it but I told them to keep it until they see what?s wrong with it. They ended up giving me a new X-box because my insurance plan had covered that. But they were actually trying to get out of honouring their insurance coverage. Plus the fact that they are far from where I live and I don?t want to drive for the same issue. So I am not happy at all with them. All I know is that I got a good deal but when I was actually finished with them I did not get a deal at all. They charged me all the money that I thought I had paid plus on. I don?t know if they were telling me the truth or they just want more money from my pocket.

r

They gave me sensible advice. They told me exactly what I needed for a computer, not too much power or capabilities that I did not need. I've used them twice now.

. Left it at Best Buy and told them about the plug problem .We have the extended Geek Squad warranty. Received an automated call that the computer was ready. At the store, the sales person said that they had cleaned the computer and made some adjustments. They did not fix the plug problem at all which was why we had brought it in. They said the plug needed to be reattached to the case and that they didn't do that. Asked why they had wasted our time and accepted it for repair in the first place, why they hadn't even called to explain. Their answer was to connect it carefully or pay them $150 to ship it away, So much for their "warranty". When we got it home, the plug in did not connect no matter how careful we were. .

terrible when they arrived to the house the third party said it would cost 200-900. I paid Best Buy 150 for this service. A day later with my dryer sitting in the middle of the basement the third party (Jeremy Johnson) said he was not license to do this work and never came back. The washer line was leaking one drip at a time so they failed at that too. Best buy was impossible to get a hold of with the 800 number. Personal from Best Buy said they would call back. I went to Best Buy personally complained and the store manager refunded the installation fees. he was sorry for the problem. I told him Best Buy and the third party, Jeremy, misinformed me of what service that was being provided. The old dryer is still in the basement and Jeremy refuses to come remove the dryer as promised when I purchased the unit.

They are kind of expensive. If we use Best Buy, probably we are going to pay more than we need to, but they are convenient. The quality of the TV is excellent.

I was impressed how the Geek Squad follow-up on the connection problem, and did not leave me out to dry. even though this was a special sales promotion by Best Buy for Netgear Routers.

unknown

We went to Best Buy to look for a new HD TV. The floor staff was wonderful helping us. They described and showed us the difference between Projection and Flat Panel, which helped us to narrow down which TV we wanted. Once we decided on a TV, they explained that because of a promotion, installation would be free. This helped "seal the deal" on our decision to purchase our TV from Best Buy. We set up a time for our installation, and the installer showed up on time and prepared. Having the TV installed professionally saved us a lot of time and hassle than if we were to have done it ourselves.

Unfortunately, I didn t listen to her about the Sony unit. I thought I was safe with the brand name. Over the next four days, twice the unit would not turn on with either the power button on the unit or on the remote. After letting it sit over night, it would turn on. Other that these two times, it work great, but I did not want to take a chance it would get worse, and it was a pain when the family sat down to watch a movie and the set would not start. In addition, I now had a rented disk stuck in the machine. When I took it back, I explained to the service people about the intermittent problem. Remember, the key word here is intermittent . Well, they acted as if I was lying when the unit started right up. One of the service guys said to the other that well, he can return anyway, even if there isn t anything wrong with it . Now maybe they didn t understand what intermittent meant, but they should have figured out that I wasn t trying to scam them by returning a Sony for a Sharp for the same price. This return experience ruined that satisfaction that I got from my initial buy.