Dave Smith Appliance Services LLC

Thomas came to fix our refrigerator because the one side door would not stay sealed and shut correctly. He knew right away what it was. He then ordered the parts needed. It did take a couple weeks buts I'm happy overall. He was a pleasant man to deal with and very professional. A+ oh BTW. Everything was covered under the warranty I had.

Every once in awhile you encounter a service business that combines the qualities of professionalism, honesty, punctuality, knowledge, and outstanding customer service--and Dave Smith Appliance is one of those businesses. We have had a few problems with our new Whirlpool refrigerator, and Dave Smith's company has addressed each of these issues with: a) quick response to email inquiries--often answered by the owner himself; b) service appointments scheduled promptly; c) skilled, well trained technicians who properly diagnoses and resolve problems. Example 1: One technician determined from his research that even though my refrigerator had been recently built, the company had already updated its control box; thus he ordered one under warranty for installation. Example 2: I emailed Dave (owner) to ask whether the cold spot in the top center of my refrigerator (which was freezing vinegar and water bottles) was expectable since the air control valve was there. Most repair shops would have said "yes" to avoid a warranty service call. However, Dave was most concerned with making sure that everything was just right, and said that he would be glad to send a technician out. In sum, I highly recommend Dave Smith Appliance Services.

It went fine. Technician knew what he was doing (Michael) and installed a new ice maker in our 12 year old refrigerator. It wasn't inexpensive, but the service, promptness, and professionalism were top notch. I would definitely use again.

Very good experience. Called on Tuesday and they were able to schedule appointment around my schedule for the next day. Technician Mike was friendly, professional, and quick. He was able to diagnose the problem and recommend the right repair. Since my dishwasher was 15 years old and the parts for repair would’ve been pricey, decided to just replace. Very happy with the service call, though.

Came out on time. He said motor was tied up, might eventually need new motor, but should be good for awhile. Told me to use it more and get some vinegar to run through it, I did get vinegar. the same day he was at my house, I tried to use it and it was exactly the same as it was before I called. i called them on the next day they were open I was told that the Repairman had in his notes that he had only given me a repair estimate.

Perfect. The gentleman was very professional, clean and respectful.

They were fine, They were in and out in a couple of hours. Everything has worked fine. He pointed out some things in our plumbing that really needed to be handled and I really appreciate him pointing it out.

Was repaired but at unreasonably high cost

The fridge wasn't cost effective to repair but I was satisfied with the technical expertise and his straightforward explanation of the issue. Money was paid for the service call only and the price was reasonable.

My husband went over and we got whatever part we needed and it didn’t work so we took it back. They gave it back to us and we got something else. They had good quality, it worked.

The service technician, Mike, came out within the specified window of time to repair my dryer which stops providing heat intermittently on all of the cycles that have heat, one cycle at a time. He asked me what was wrong with the dryer and then proceeded to roll his eyes multiple times when I was explaining. He spoke to me using a tone of voice that implied I was an idiot. He did not listen when I told him what was wrong with the dryer and then accused me of lying to him. When I again attempted to explain to him what was wrong, he rolled his eyes and said that it is working fine right now. I explained to him that is does for a while, sometimes several loads but he insisted the vent was the problem, stating it was clogged with lint. We have checked it multiple times for this ongoing problem and there is minimal lint if any in it. He also did not listen when I told him how we are able to get it to work for a few days which may indicate what the problem is. Thankfully my dryer is under warranty and I did not have to pay a service call for the rude and behavior and lack of work done. Mike became verbally aggressive and had an aggressive stance when I told him that he did not listen when I originally explained the problem and then again when I told him he had to leave.

We hired Dave Smiths Appliance due to the extensive A+ reviews, and were incredibly disappointed and the decision cost us a lot of money. We had a 5 year old Kenmore front loading washer that was having an intermittent ?UE? code, which was keeping our spin cycle from getting enough speed to drain the water from the clothes. The ?UE? code indicates unbalanced load, which is read by the load sensing technology of this unit. Dave?s sent a technician out, who ran an empty cycle and could not get it to error (which we feel was not a useful way to test the load sensing function since there was no load to sense), and he left. It malfunctioned again, so the same technician came out again and this time ran a cycle with clothes, which did trigger the error. At this point he gave a broad diagnosis that it was either the circuit board or motor, but didn?t seem sure which one it was, and gave an estimate for replacements. My husband had said from the beginning that he thought it was just a sensor, so we were hesitant to pay such a high cost for replacement of major parts that may not be bad. So, we waited and a few days later it malfunctioned again, but this time gave a new code ?LE? so we called them back. A new technician arrived, we told him what the new error code was, he was not familiar with it, and he started disassembling the machine. While I was in the other room, I heard a very, very loud banging (on metal); my husband could even hear it from where he was in the basement. About 5 minutes later the technician came out and told me that I would be out shopping on Black Friday for a new washer because the problem was bad bearings, and the cost would equal just getting a new washer. Well, bad bearings make a distinct rumbling sound which our washer never displayed for us, or for the previous technician so we were totally puzzled. We decided to call a Sears technician out for a second opinion. A week later he arrived and within minutes told us that he could not even test the machine because there was a bolt missing from the basket. He proceeded to get our credit card info, order the $6 bolt and reschedule to come out after the bolt came in. He returned a week later with the bolt and within minutes he discovered that the bolt was not actually missing, but in fact, broken off (lets recall that very loud banging that Dave?s technician was making). At this point, he said it will be at least $275 to replace the basket, not including labor, just to fix what was now broken before he could even begin to diagnose the original problem. So he left, I called the parts department at Sears, gave the phone rep the ?LE? error code, which she looked up on her computer and within minutes told me it was ?washer rotor motor position sensor? and that it would cost us $27. Really? Well now we had a washer that Dave?s technician probably accidently broke, decided not to tell us, and we were stuck with the bill. SO, my husband called and talked to Dave himself, said we were not looking to get money but wanted him to know what transpired. Dave was agitated, stated that his technicians are highly skilled and that we must be in the wrong. He said he would pick up the washer, figure out what was wrong with it in order to further prove us wrong. He picked it up the following day?that was nearly 4 months ago, we have not heard anything from them since. The technicians were very nice, but Kenmore doesn?t even publish the schematics for these new machines and that makes these technicians less capable of fixing them. Needless to say, we now have a top loading speed queen, made in the USA and love it.

They are horrible and they cost me a $1000. Our washer was broke and they could not get it started. They try to claim it and said the washing machine was going to cost $400 to repair. They said the insurance won’t pay that much. So I called the appliance company and explain to them that their people admitted they did not know how to fit it. So we had an agreement. If I got another company to come in and fix it they would reimburse me because I had to go buy a brand new washing machine. We had gone 4 weeks with this company then the owner started lying. What was wrong with the machine was that they did not know how the reset the code. It took another company 8 minutes to fix it. They had me convince the motor was gone. I lost everything on it. They cost me so much money. They started saying the IC 300 failed, the sensor failed and the control board failed. All it was is a simple code. First they said it was 300 then it was $800. They did not follow the manual.

This company cares about making sure their customers are 100% satisfied. Customer Service Manager Barb, Service Manager Nick, and the ladies who answer the phone are all wonderful. Service tech Michael was also very nice. My Whirlpool washer had a mysterious leak which required three service calls before they determined exactly what was causing the problem. On the first visit Michael disabled the bleach dispenser in an effort to stop the leak without requiring a costly parts replacement. Unfortunately, that did not solve the problem. Second technician (visit #2) seemed irritated about being on the call from the moment he walked into the house. He ran a test cycle, said something about it being "unusual" to continue to have problems with the machine, and left. At that point I was very unhappy & had decided not to call them back (even though my washer was still leaking). While complaining to a friend about the situation, she encouraged me to voice my dissatisfaction regarding the second service tech. I'm very glad I decided to take her advice. As I spoke with Barb, she very patiently listened to my story & validated my concerns/frustrations. Her parting words were, "I hope you'll give us the chance to make this right, as we really try to offer each customer 100% satisfaction." The next day I called to have them set up yet another service call. They scheduled the Service Manager (Nick) to come out. He arrived promptly, ran a few test cycles, found the cause of the leak, and replaced the bad part. Nick was very friendly, patient, informative, and professional. He and Michael (first tech) both put on paper booties before they came into my home (second tech did not). To me, taking the time to do this is a gesture of respect for the customer's home & is greatly appreciated. I believe Dave Smith's honestly strives to provide excellent customer service/satisfaction. They have some very caring, competent, and capable employees. A big thank you to Barb and Nick for "saving the day!"

Mike H (the technician) was professional and efficient in all the conversation and work done. It was a horrible snowy Saturday morning with blinding wind gusts. He found us out on the country road and assured us that he could fix our appliance. He did so, demonstrated the replacement work and then discussed how we could help keep our dishwasher running its best in the future. The process of scheduling the visit was simple and when we had to change the date, it was no problem with re-scheduling. The company representative called to confirm our appointment the day before the service call. She was both friendly and helpful throughout the process. I will use this company in the future if and when I need further appliance repairs.

My GE Electric dryer needed repair, so I called Dave's Appliance due to the good ratings received on Angie's List. The scheduling rep was very accommodating and they were able to send a technician based on my availability. The technician was quick, very polite and helpful. He explained the process and repair in detail and even provided maintenance tips. You just don't see service like this very much anymore.

Great. The tech came out and found the prob fast. Had to order the parts. The parts came in fast and the prob was fixed in no time.

The technician filed down the siphon tube on the fabric dispenser to make it work properly. The technician was courteous, respectful, and professional and knew what he was doing. He honored the $12.00 Angie's list internet coupon I downloaded on this sight.

They were punctual; in fact they accommodated my schedule and came early so I could make it to another appointment. My refrigerator had been leaking water inside and they diagnosed the problem, explained the problem in great detail to my son and I and answered our questions. They came back the following week after the part came in and the second repairment was just as professional as the first. I will definitely use their services again if needed and will refer them to my friends or family. It is refreshing to find a service company who treats their customers this well, but they definitely win the prize on this!

We called this repair service primarily because of the positive reviews on Angie's List. The repairman was professional, courteous and timely but charged us approximately $70 just for the short visit and gave us an estimate of $280 to replace the timer on our $400 Whirlpool dryer and they couldn't schedule the actual replacement for a week. That seemed to be a long time to wait and an excessive amount for a simple part replacement so I went to Youtube and watched a video on how to replace the part. I learned that it wasn't any more complicated than removing a few screws and plugging in the new timer (as I suspected). Even though they quoted $145 for the part, the timer actually cost me $80 including shipping from the Whirlpool parts department. I am NOT a professional (or even an amateur) repairman and it took me less than five minutes to replace the timer. I've got to believe that professional repairmen like Dave Smith get a better price on these parts than the average homeowner. Even if they do pay the same amount for the part that I did, the $200 difference for five minutes of labor comes to about $2,400 per hour! They may be good at their job but in this case, I think they were just trying to make some easy money. I won't call them again!

Gave me cost saving option to check before spending more on repair or getting new.

I was very pleased with their punctuality, and the people are very nice. My daughters washer went out, she called me about the service that I had. She also called them and was also very pleased with the service. We both will use their service, when needed.

Fixed washing machine, it works like a champ now!

They were one of the few places that had the part in stock. Price was on par with everyone else and he was willing to offer advice.

Matt arrive within the time period promised. He quickly determined the problem was a broken belt and it was repaired in less than 30 minutes. Matt was very friendly, pleasant and did a great job. This is the second time I've used this company in the last few months. In July, my washing machine needed repair and Dave Smith Appliance also repaired it. They are a great company and I keep referring them to my friends.