Bluflame Service Co

The work was very thorough, timely and they performed as expected.

We went back and forth on repairing the unit he wanted to replace it, but it just needs repaired. They missed an appointment and I called to find out they pushed it back a week due to being too busy. I believe it was a low dollar referral, just being a repair. This home has no heat and they seem to not care. They advertise a 24 hour emergency service, but they pushed my appointment back to next Wednesday and I am not happy as I have also pre-paid for this service.

I have had them out a number of times. Very friendly and knowledgable and the price seems be middle of the road.

The diagnostic fee is way too high at $95.00, and it doesn't cover ANY work that might need to be done. Even clearing a plugged line that took 2 minutes!! The repair man told us that he had to charge $ 85.00 FLAT RATE to unplug the line because that was the company policy. We agreed to it ONLY because we had already invested $95.00 and we needed heat. This company policy is horrible. I called and spoke to the owner to see if she would make an exception under the circumstances and waive the extra $85.00 (as good customer relations) and she wouldn't budge. I'm disgusted that we had to pay $180 for a 2 minute repair. We have used Bluflame prior to this service call but we will not be calling them again.

Jay, the serviceman, did a thorough job, explaining everything. He had the needed parts on the van and made recommendations for a future service schedule. I feel good about having this done and would recommend Bluflame to others, obviously. My job wasn't an emergency but they did have a technician here within an hour. Couldn't ask for a better experience.

Technician arrived about 30 min. after I called. Service went well. My issue was with the Angie's list discount I should have received. I specifically asked for my Angie's list discount and the technician said no discount was available for Angie's list customers. Technicians should be informed of available discounts. I'll take my discount now please.

The technician was very professional and explained everything he was doing. He had the part that was needed in his van and fixed the furnace. Total time was about 1 hour for troubleshooting and repair. My only complaint is with the cost of the replacement part. I have no problem with the $170 service fee for a Saturday but I was charged $185 for a pressure switch. A quick look online and I found the same part number for approximately $50. I paid because I wanted my furnace running again but it just seemed a bit of an excessive markup.

It went very well as i thought i had more serious problems with both furnaces. the technician Victor opened up both furnaces and found that most of the trouble was being caused by dirty operating conditions as the house furnace filter was plugged and not drawing very much air causing all of the strange noises that were coming from the furnace while it was trying to run. He did find a couple of old parts in the furnace that were old and out of specified operating ranges that i had him replace for me. the dirty conditions were my fault due to my neglect, mainly because out of sight out of mind, this wont happen again. The other overhead hanging garage furnace had the same problem as the house furnace dirty operating conditions, this unit doesn't use an air filter but dirt still worked its way into vital gas orifices. Victor the cleaned as needed also he cleaned the spark igniter, and flame senor as well. I appreciate his honesty, and good work habits, as he could of told me and try to sell me two new furnaces. As he advised me that the the large house furnace isn't made anymore and replacement part inventories are starting to run low, as this furnace is 17 going on 18 years old. and should start shopping for a new furnace in the near future, but Victor did say this furnace still does have some useful service life to it yet. But i should start saving some money towards a new furnace, as he said his companies price would be about 3100.00 to replace the furnace, but he also said to get the price from the sales department as all he does are furnace repairs, not sales.

They’re great, and provide awesome service. We already plan on buying a new HVAC system from them, because they have been the ones who helped me so much. Years ago they helped in an emergency when the heat went out, and they came out within a half hour when nobody else would come.

Bluflame Service actualy never came out to give me that estimate. They just told me over the phone. I think they took a little long to get back to me considering they never came up. This was something they can do quickly if they're not gonna come out and actually look at my unit.

Came same day I called, replaced water heater. They carried Bradford-White brand which is what I wanted. Make sure you tell them about the 5% Angie's discount. Very nice professional service, I recommend them.

Here is my issue with the service. What the serviceman did,he did well. However, I wanted a lead to copper union replaced since it appeared to me that the gasket had split. I also asked about a relief valve that leaked. The serviceman ,by his own admission, wasn't sure how to do this. When I call someone to service my boiler, I expect all the needed work to be done. Do I know have to pay for another service call?

From the initial meeting with there sales rep to having the furnace/water heater installed they displayed professionalism thigh out the process. They originally stated they thought it would take 2 days but were able to get it done in one day. An absolutely great experience. We highly recommend Bluflame for your next furnace needs.

All went well and we are very satisfied. We had Bluflame come back over on 12/11/12 to service the other 3 furnaces in our building and they did an excellent job and ex plained all the issues. They even discounted two of the furnace cleanings.

I was very pleased - especially with Brett's follow up.

I started using Blue Flame over 10 years ago. My furnace went out in the middle of the night and it was 10 degrees below zero. I called several companies and each said your not a regular client so we will try to come out tomorrow. I could not wait and called Blue Flame . They were at my house in an hour and from that day I swore I would never use any other HVAC company.They have done alot of work on our furnace//ac and we will buy our new furnace/ac from them. It was 104 degrees yesterday and by the time I got home from work the ac was out. I called Blue Flame at 08:30 the next morning,they were at my door at 09:30 and the air was running by 10am. I would highly recommend this company, I will never use anyone else!

I like them a lot. They are really good. They are very informative. We were at a point where we didn't know if we needed a new furnace or if we could fix the one we had. They actually showed us on paper that we could keep pouring money into the old furnace and it would cost as much as getting a new furnace. They come back out every year to make sure everything is working properly. They are very friendly and professional. We have been using them for 37 years. We keep calling them because we trust them. Their price is comparable with other companies.

We had simple issues and they did what we had asked them to do. They are incredible but we had a little problem with the thermostat issue. They had to come back a few times but they finally solved the problem.

They are very competent, thorough and honest as far as I can see. This is the first time I used them and they did a good job. I will use them again in the future.

I have used them in the past and had a service agreement with them. They were pretty much on time and did what they said they would do. Their prices were comparable to other companies in the area. The quality of their service was pretty good; I didn't have to call them back. They were responsive and punctual. I will use them again in the future.

Their bid was the lowest estimate of the three I received. So, I upgraded from a 95 per cent efficient furnace to a 97 per cent efficient furnace and for an additional $400 had a humidfier installed as well. The were very professional. Two men arrived about 8:30 am and finished around 1:00 pm. In that time, they removed the old furnace and installed the new one with the existing air conditioning that I had replaced the previous year. Everything was done so professionally, it was better than I expected. They removed the old furnace from the basement and left the new furnace and humidifier with everything spic and span around it. I recommend them very highly.

Younger man showed up to check a/c, heavy set stained shirt and all. While he was in backyard checking a/c seemed like he was interserting on texting and playing on phone then he was fixing my a/c. He came in and said i need to change my brand new thermostat cause it works off batteries he can hook up the new one thru an extra wire to furance What? ok.. if it fixes my problem do it. So he installs this cheap piece and guess what after all this ive recently found out it also has batteries.So now he turns on a/c the fan motor kicks on says there you go its fixed 350.00 dollars later he says that its working and leaves, less then 2 hrs later i call in because it isnt working no cold air the air is luke warm at best, Said they would send another person out to take a look at it would be more to come out after 5pm overtime rate since i cant be home before 5. So I have not had them back since had to call a differnt company.

They are very good. They are very professional, thorough and very clean. They didn?t get anything dirty in my house while going in and out. They didn?t damage anything. They were very efficient and very quiet. I would recommend them. They were very trustworthy. The owner of the company came out and assessed my situation. He told me what my options were and gave me all the pricing. He was very thorough and honest.

This company does a great job. They are not cheap but I think comparable to others. They are very competent and professional.

Fit my job into their schedule promptly. Good communication. Removed old heater and disposed. Installed replacement. Work was done in less than a day, and it was professional and neat. Passed subsequent inspection from the city without problem.