Arnolds Home Improvement

Description of Work: Did not show for my appointment. No phone call.

Description of Work: The work did begin on time but a 3 week job turned into a 6 month headache. Our windows did not match the sample given. When we asked for damaged wood to be replaced, no one returned for weeks. We are not picky and seldom complain but the work was so sloppy we couldn't stay quiet. We felt they were just delaying so we would become tired of waiting. Each time we made a walk around, I constantly had to point out panels or trim that needed replaced. It was as if they didn't want it to be finished and yet the workmanship on replacing the stucco panels was not to my expectations. Just kept on dragging it out. Even the people doing the work were getting tired of coming back out. Never said anything, but you could tell by the expressions. Had a second contract for a Pella back door slider. They never did order, although asked time and time again. Finally agreed to cancel the door as this was taking so long and the cost kept rising with each time I had to point out another problem either with the work or the lack of work performed. We definitely will check more thoroughly next time and certainly not contact this contractor. We used them because our neighbor had hired them. It turns out he was unsatisfied also for the same reasons. Needed to take more time to get referrals and look at other work they had done. Vice president an I talked at length and we both agreed that the crew for the windows was not suited for the panels and trim that needed replaced. He made sure that Arnolds's stands behind their products and they will address any issues I have. I have adjusted my review. My review is based on the crew as to the quality, responsiveness, and professionalism, not Arnold's.