Alternative Plumbing Plus

This place dropped off my pool… yes a pool. Apparently they are connected with a pool company and randomly use this company’s van too drop off a delayed and poor products terrible pool company now have too include this place due to dropping off the product.

When I called this company, I was not told of any charges that would be due as a result of their service call. Although professional and prompt, the technician misdiagnosed the problem telling me I needed to go buy a new faucet set ($200) to replace the old one. I had a second company come in for a second opinion (free estimate) and this technician found a faulty part that is covered under warranty plus he fixed the faucet well enough to make it operational. I would have spent another $325 to Alternative Plumbing to install the new faucet if I had followed their advice (that's in addition the $189 they charged me for the service call and one hour of time). I ended up spending a total of $125 for the second opinion to find the faulty part and make the faucet operational until the part arrives.

It was a fiasco. Two apparently inexperienced men came out to clean my sewer line. They couldn't get it opened up, so they made a n offer to come back. They charged me the full price, even though they couldn't open the sewer line. They came back the next day to use their jetster. They claimed the drain pipe opened. Within a couple of days, the house stunk like poop. We weren't sure what caused the smell. We hope it was due to someone in the house just "smelling up the bathroom". We looked online for causes of the smell. Finally, I looked in the crawl space and couldn't believe what I saw. There was leakage from a cap blown off the end of the pipe by this jetster. I contacted the owner, Mark, and thought that he would take care of the problem. I hoped he would give us a deal, since it was obvious his workers caused the problem. No way! He charged almost $500 to fix the problem. Now, for the 3 visits, I have almost $800 in this job. The estimate said they would pump the sewage out of my crawl space. They only pumped out enough to get to the pipe cap. Mark came to the door to collect the money but didn't show me his work. He gave me a quote for a complete new sewer line. I told I might get back to him. The poop smell still didn't dissipate. I thought it would take time , but it didn't. I was in need of some more plumbing work, so I checked out the crawl space to see how difficult it was to get to the pipe. That is when I noticed the sewage wasn't pumped out of the crawl. I called Mark to see why they didn't do what was quoted. He just gave me a bunch of excuses and got real defensive. He refused to accept responsibility for what he and his company did or didn't do. He was very unprofessional and charged an exorbitant amount of money for shoddy work.

It went very well fast and very professional I cannot thank them enough

I highly recommend Alternative Plumbing. They came out the day we called them. They tried snaking and replacing a trap but ultimately we had to have them repair a shift to the outside pipe. This involved outside work. They expedited the job. They promised they would come even if it rained and were professional and courteous. We called them several times with questions and they always were responsive and understanding They did a great job and worked to make sure the property was disrupted as little as necessary. Plumbing is hard. Use these guys. They are good people. They do good work. The price was reasonable. They've been around many years.

Company installed a water line to my house and caused thousands of dollares worth of damages. They then avoided all of my calls. Took them to court, they made up new lies yet the judge filed in my favor which resulted in most of my damages being awarded. I laughed so hard in court as the owner said they would have been happy to take care of the damages. What a joke they are. WARNING - STAY AWAY! HIRE THE NEIGHBOR KID EVEN BUT DON'T USE THIS PATHETIC BIZ! Filed BBB complaint. Now for the lies from the company in reply to my post.

The seal is a part that should last 10 - 15 years. We noticed odor, indicative of a bad seal about 3 months after Alternative replaced the last one. Since it was past 30 days, they would do nothing.

It did not go well. The first plumber massacred our drywall and did the ugliest job on the new pipes. I called twice to express my dissatisfaction and was told the first plumber would call me back, never got any return phone calls, and only got a response when I went to their store in person. Then the second plumber charged even more $$ to fix the first overpriced work! I would not hire this company again.

I strongly recommend not using Alternative Plumbing. We had them come out and replace a toilet seal. Typically a wax ring is used, but the Alternative Plumbing employee recommended a new product made of rubber. We accepted his recommendation. It took him less than 30 minutes to complete the work. The toilet seal should last over ten years, usually 25 years, but nine months later we noticed odor in the bathroom indicating that the seal had failed. We asked Alternative to return and replace the rubber seal with a wax ring but they refused unless we paid them. It would have taken a single employee less than 30 minutes to replace the part they had recommended, which should have lasted 25 years but lasted only nine months, but they would not do even that. I filed a complaint with the BBB, but Alternative would still not come out.

see above

It was excellent. I had a water leak in my driveway and I called the water department. The waster department took 24 hours to get out to my house and when they came out all they did was they said it was my responsibility to clean the house and streets and they turned off my water. They said I had to contact a plumber and I contacted Alternative Plumbing. Within an hour that I called them they were calling me back and said that they were on their way out. They said they would be coming out within the next hour. They gave me an estimate of the cost and I immediately gave the 50% down because I needed the line replaced between the house and the street. They had a broken water line and they said that they needed to contact the utility company that marks the utility lines underground and they said they would be watching their computer. This was also two days before Christmas and they said they would be watching their computer as to when the utility marking company would be out and at 3 o'clock the very same day when I called them they were already out here and they were already out here to start the work. They did not leave until 8 o'clock that night when I had my water back because they did not want to see somebody go over Christmas without water. I really appreciated their service. I would highly recommend them.

They did a terrible job but they did return our money for both jobs.

I have used Alternative Plumbing for 15+ years. They did the job as requested. We had a discrepancy about the price, but in the end, Mark Schuster of Alternative Plumbing rectified the issue. While I was initially disappointed in the response I received from them regarding my concerns about the price of the job, I was ultimately pleased with the kind letter and refund I received from the owner. I have always recommended their work and will continue to use them for future projects.

Our toilet was clogged, and after using a closet auger and plunger, it was clear that it wasn't the toilet itself that was clogged, but the drain line outside the house. I called Alternative Plumbing at around 8:00 am and a crew arrived at around 10:30 am. The head guy (Bob) agreed that it was a clogged outside line. They ran a cleaning device through the roof vent and into the line for about 40 feet. They cleaned the line out (probably roots but we don't know for sure), and fixed the problem. Everything works fine now. This is the second time this year I've used Alternative Plumbing - both were great experiences.

I had a place in my drain lines where a line from the kitchen joined another line. The drain line was always getting plugged at that joint, stopping up our kitchen drain. The owner of Alternative Plumbing came and gave us an estimate for replacing part of the drain, as well as the junction, so that it would flow better. We agreed and a crew of two came the next day to do the job. The crew leader was obviously experienced and knew what he was doing. He suggested a slightly different approach that would still work and would save us money. They replaced the drain line, cleaned out the pipe downstream from the junction, and replaced the joint. Everything works great now. Plus, it was cheaper than the estimate! The workers were very knowledgeable, friendly, and respectful. Everything was cleaned up perfectly. Really great experience for us.

Simply DO NOT USE THIS COMAPNY unless you want extensive repair work afterwards. We hired Alternate Plumbing to complete a new water line run from the city to our house. First off they connected the water line to the meter well without contacting the city which was required. The result? When they turned on the water from the 2" line back to our property it plugged solid every everything in our fairly new two story $400,000 home! Washer, dishwasher, hot water tank, every faucet, toilets, outside faucets, shower heads, jaquzzi, EVERYTHING with mud and gravel. We had no running water for several days while they tore apart every plumbing device to clean. Then while doing this they damaged the master bathroom shower ceiling by not turning off the water before taking it apart. Mud and stones all over the ceiling damaging the finish and paint. The also drained the hot water tank in our newly carpeted basement without running the waste hose to the sump. Yes, hot mud and water all over the basement carpeting. Several other roof damaged also due to these idiots. All the while the owners wife kept stating not to worry as they were insured. Guess what? After the water lines were cleared, she would not answer our calls or return them. We went around for months trying to get them to take care of their damage with no contact. Finally we were forced to handle the repairs ourselves and take them to court. Both the old man and wife owner were there in addition to the supervisor that did most of the work. They all played dumb and admitted to nothing. I had photos and witnesses and payments for the repairs. The judge ruled in our favor within minutes and they were forced to compensate us for the repairs and nothing else. All during this time we were in contact with the BBB and the head guy and found them to be totally worthless even though they had prior complaints. The BBB would not list them as unsatisfactory unless we had a judgement. Even after we received this and sent them judgement copies the BBB still would not show our complaint against Alternate Plumbing. DO NOT RELY on the BBB for anything! They are worthless as they depend on their business members for funding and will not make negative judgements against them. This company is totally the worse and cost us many headaches and thousands of dollars in repairs. Just try to imagine every water device and faucet in your home plugged solid with mud and gravel. That's what we had. The owners are liers and cheats. I notice the company states they have no record of doing business with us as to their reply. I would suggest they request a copy of the court settlement from Maumee OH Municipal Court to refresh their memory. Both the wife and husband owners were there along with their service tech that did the initial damage. Judge Gary Beyers presided and ruled overwhelming in my favor as to the multiple damages they did to my home. What a bunch of liars the owners of this company continue to be.

I used them back in January to replace a sewer valve. It was a big job and they did a good job. I would give them an A rating and I will use them again.

There was another drain that connected to it from the other side of the house. They excavated and dug their trench. I had told them that there was that other line and they did a good job replacing the line that I had originally called them about. I asked if they were going to hook up to the other line and they said no, which they had cut. I told them that I wouldn't pay until they hooked the other line up. He came out and asked me if I was going to pay him as soon as he hooked it up and told me to get my check ready. He looked at it, and then came and told me that he wasn't going to do it so I told him to leave. He went around taking pictures and made a big deal about taking pictures on everything they had done.

As a result, they damaged three trees. They cut a water line and instead of the water flowing out, the water flowed into my basement. My husband and I went on vacation and came back to see our lower level covered in water. It was really horrible. It cost us thousands of dollars to repair everything. When the people were here, they are very rude and incompetent. They were the worst people we have ever had work in our home.

poor, follow-up, and lack of care of the job.