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Ace Appliance Inc

Appliance Repair, Heating and Air Conditioning, Appliance Repair - Small

About us

50% OFF on line Coupon at AceApplianceinc.com * Family owned and operated.* Ace Appliance Repair Service * Phone #s: Toledo South 419/382-6077 Toledo North 419/727-1179, Toledo East 419/698-9695, Toledo West 419/478-8774 Wauseon /Delta Area 419/335-1191 Bowling Green, Ohio 419/352-9700, Temperance MI. 734/241-3384, Monroe MI. 734/847-1066, Waterville Ohio 419/878-4936, Perrysburg Ohio 419/874-0500. Our interactive website www.aceapplianceinc.com schedule online 24 hours a day, 7 days a week.

Business highlights

40 years of trusted experience

Services we offer

Washers, Dryers, Dishwashers, Refrigerators, Freezers, Microwaves, Garbage Disposals, Stoves, Ovens, Cook Tops.

Services we don't offer

TV's, Sweepers, & Small Appliances.

Amenities

Senior Discount

10%



Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.7151 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
3%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 151 reviews

David M.
01/2022
5.0
small appliance repair
  + -1 more
It was fine , they were really good it was they put a garage kit in to keep the house very cold it wasn't working properly because of that and when they found they can't put a garage kit for the i had to put the temperature at night. All under warranty and would recommend them
Description of Work: Refrigerator
Rating CategoryRating out of 5
Yes, I recommend this pro

Rick B.
05/2020
5.0
small appliance repair
  + -1 more
Excellent! Ross arrived when said, diagnosed the problem, had the part (yay!) and resolved quickly. Thank you! Would use again and refer others.
Description of Work: Dryer latch broke

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

kevin K.
12/2019
5.0
appliance repair
  + -1 more
This company had replaced my ice maker under warranty 2 previous times and it was very easy and timely. This time was different. It wasn't just the ice maker so they had to come out a few times to figure out the problem. I am in customer service and am very critical ( probably overly critical) of others when it comes to that. I didn't understand why it seemed so difficult to figure out and was upset because of it. What we as consumers need to understand is that these appliances are full of technology and there are a series of tests that have to be done to try and track the issue. Ace has no control over those tests. Whirlpool tells them what to do and they have to follow their process. James is the service tech that came to my house for past repairs and this repair. He is first rate 100% great guy. They even sent another tech out (Sam) to try and assist James with the issue. He was also very friendly and knowledgeable. They called Whirlpool and talked to engineers and got the problem fixed. I will never call another appliance repair company for anything. these guys are the best. And this is coming from a guy that is very hard to please. Thanks for putting up with me Ace!! I really appreciate it.
Description of Work: Fridge Ice make repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie J.
10/2019
5.0
appliance repair
  + -1 more
They did a great job. The owner himself came out and did the work. I would hire them again.
Description of Work: They fixed my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald C.
11/2018
1.0
appliance repair
  + -1 more
Long story short. After numerous problems with a Kitchenaid refrigerator it was replaced by the manufacturer. Called Ace to disconnect the existing. Sean arrived, spent 5 minutes and wrapped water line in a paper towel after it was disconnected. A few days later we discovered water under the laminate. The result was a $ 3000 floor replacement. Ace felt they should only be responsible for about $ 1500 of the damage. This was based on that they thought he'd be out the next day to reconnect the new. Unfortunately kitchenaid was unable to ship the replacement on the date originally cited. Ace gave us checks but only after we signed release letter. Have never seen damage caused by any employee that a company would not cover. DO NOT RECOMMEND USING ACE BASED ON THIS EXPERIENCE. Apparently its 50% your fault because you hired them. They also lied to us stating they had no insurance which we later learned was untrue and that the insurance adjuster would come out and depreciate the floor resulting in less than what they gave us. This was on top of a statement that "we are s small family owned business and can't absorb a payment this large" to cover the cost of repairs.
Description of Work: Refrigerator disconnect

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0


Beth W.
09/2017
5.0
appliance repair
  + -1 more
Price quote approx 700.00 for repair. The refrigerator was purchased new for 800.00. Did not have the freezer repaired.
Description of Work: Freezer repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Renee F.
06/2017
5.0
appliance repair
  + -1 more
Very professional and they are honest.
Description of Work: I've had them out to my house in Ohio on 2 occasions. First time was a refrigerator which they advised me it wouldn't be worth fixing the icemaker and least time was to repair a washer while the house is rented.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fred L.
05/2017
5.0
appliance repair
  + -1 more
I called later afternoon and they had their technician out the following morning. The damper was not opening letting in the cooled air flow. With a minor adjustment freeing up the vent the problem was fixed. We were charge a diagnostics fee of $64.99 including tax. If a future repair needs to be made we are looking at $287.00 including parts and labor.
Description of Work: Left on vacation and came back to a warm refrigerator. The freezer worked well but the main refrigerator did not cool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$64.99

Paula S.
05/2017
4.0
appliance repair
  + -1 more
I thought it was going well until the end when I had to pay the bill. The price that I was quoted on the phone was not honored. The excuse that was made was that the person quoting me was new. I called around and chose ACE because of the low quote, but at $90 I had 4 quotes that were less. I was upset, but no one - not the service person, not the customer service person, nor the manager apologized or were willing to cut a break and meet me in the middle.
Description of Work: I had an AC season checkup

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$90

Jolie S.
03/2017
5.0
appliance repair
  + -1 more
Very professional. I would call them again.
Description of Work: They looked at our refrigerator, which wasn't working properly. They identified the problems, but we decided not to spend the money (fridge was 20 years old). We bought a new refrigerator instead.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Sheila B.
02/2017
5.0
appliance repair
  + -1 more
They did a good job. I've use them twice already.
Description of Work: We used Ace Appliance. They fixed my dryer. They had to replace some parts.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Keith B.
12/2016
5.0
appliance repair
  + -1 more
Came out same day. Had to order part but returned as soon as board came in.
Description of Work: Electronic board replaced in microwave

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Patrick H.
12/2016
5.0
appliance repair
  + -1 more
He did troubleshoot and gave me a price for replacement of main control board. Price was too high, so just bought a new washing machine.
Description of Work: troubleshoot washing machine problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Rolland C.
10/2016
5.0
appliance repair
  + -1 more
Troy came out, immediately assessed the problem and told me I could replace the knob by getting it from a local supplier, thereby saving me the cost of him getting the part and replacing it. It was such a simple fix and he could have really overcharged me, but he was honest with me and saved me a lot of money. He even went the extra mile and called the local supplier himself to verify they had the part in stock. Ace Appliance has displayed excellent customer service and I will highly recommend them and use them in the future. I was only charged for the service call, which was discounted because of a coupon I had from their website.
Description of Work: The knob on my dryer seemed stripped, so I needed it fixed/replaced. I thought that there might be an internal issue with the timing, too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33

Joan L.
10/2016
1.0
appliance repair
  + -1 more
They could not find anything that was wrong and we ended up cleaning the clog. I was not impressed. It was a plugged up line that led to the washer and he did not catch it. When my husband was investigating it later he found it and cleaned it up. They would not take the deal. I would not use him again. He came on time and I think fairly quick. He acted ok but he did not know what he was doing. I do not think he was very educated in what he was doing.
Description of Work: I used Ace Appliance Inc

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0

$60

Response from Ace Appliance Inc
[Member Name Removed] I am sorry you were not happy with our diagnoses. Your low water pressure issue needed a licensed plumber. Your problem had nothing to do with the washer. We are not licensed for plumbing issues. Your original call to us was ( WON'T RELEASE BLEACH OR FABRIC SOFTENER ) This was due to low water pressure. Matt ( Owner )

Cynthia S F.
09/2016
5.0
appliance repair
  + -1 more
Quick service; honest and efficient
Description of Work: Repair of electric range

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric W.
08/2016
1.0
appliance repair
  + -1 more
Sean P. #39 was professional and patient, we asked why we had to pay an additional $30 for the Angie's List service call over the $35 originally quoted and he said it was because LG brand was hard to work on and training was harder to find. This is frustrating as after he left I was able to find a full service manual online in one click for my LG oven with step by step instructions and photos, also it gave a self diagnostic two push button procedure that told me the same thing he manually tested that the burner igniters where not working properly, nothing on the main control being defective? If it is a premium brand why is it available at all the discount big box retailers, why did it take him only 5 minutes to tell us it would be $727.79 to fix? I ordered the two burner igniters for $112 total with shipping/tax and fixed both of them within 20 minutes, the oven now works great and I'm very upset as we almost just went ahead and completely replaced the unit as we were staring a $729.79 service bill, also the main control computer was not bad at all, we were lied to? I feel violated, I think Ace Appliance sees a nice house and neighborhood and the price gets raised up, the parts at my no connection retail cost are $112 for the two igniters and a new main control was $126, totaling $238 with shipping and tax. I understand Ace Appliance has to make money and would expect $150 markup for labor, gas, and marketing for this 45 minute job but not almost $500 in labor if they actually paid what I pay for parts which I highly doubt because of there volume in parts purchasing. This is unethical, $489.79 for 45 minutes of labor tops. I'm a Gold Level Angie's List Member, I like your company very much, I would like to be a member for life. In this case I would like a return of my $65 dollars for this horrible experience. I have a copy of the quote that can be emailed if necessary, thank you for your time.
Description of Work: Technician named Sean P. #39 came out and quickly tested the lighter igniter for the broiler feature and the main oven in under 5 minutes. He said the broiler igniter was definitely out and it would be a good idea to replace the oven igniter as it looked weak. He then told us the main control (brain) of the oven was out and would need to be replaced as well, so it was $573.27 to replace the broiler igniter and the main control, and an additional $144.07 + tax if we wanted the oven igniter changed while he was there, for a grand total of $727.79. We refused to proceed any further at that point so we could think about it and weigh our options. We found out the same LG oven was almost exactly the same price delivered with tax?

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$65

Response from Ace Appliance Inc
[Member Name Removed] The error coming up in the diagnostic mode on your unit was for a main control board assembly. That is a $573.27 repair .You called us on 8-18-16 and told us you replaced both igniters and the unit is working now. We sent you a 100% refund on what you paid us and you still wrote this negative review. We can only go by the machine error codes. If we put the main control board on and it did not work we would have removed it and just replaced the igniters and made a adjustment on you bill. Matt ( Owner )

Geoffrey B.
07/2016
5.0
appliance repair
  + -1 more
I had visions of this being an expensive repair--thinking a belt (or something more expensive) would need replacing, but it turns out some lint (a lot less lint than you'd think) found its way into the burner and made the burning smell. The repair tech showed me the problem, then cleaned everything up so it wouldn't happen again, and put everything back together. He was prompt, very polite and professional, and worked quickly and efficiently.
Description of Work: Repair of Dryer. The dryer was making an unsettling burning smell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89.99

David S.
04/2016
5.0
appliance repair
  + -1 more
Repair was completed and so far, so good. Will post a follow-up review if solution holds and refrigerator remains free of this issue long-term. A technician was available the same day that a request for service was made, although a return trip was necessary because repairs could not be completed until the refrigerator was shut down overnight to allow the ice build-up to thaw. Serviceman was polite and professional. Would use again.
Description of Work: Samsung refrigerator repair. Refrigerator section was not cooling due to ice buildup around cooling coils. This is a common problem with Samsung refrigerators of this type. Service tech diagnosed the problem and suggested a "work-around" repair instead of a more expensive complete replacement of back panel and dual cooling coils.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Chinda M.
04/2016
5.0
appliance repair
  + -1 more
Very smoothly. Sam was very kind and efficient. Really appreciated his honesty.
Description of Work: Repair washer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Surendra M.
04/2016
5.0
appliance repair
  + -1 more
Dryer's been working fine since -- over two years ago now. Nice job! Bonus points for honesty.
Description of Work: If I remember correctly, we used their appliance diagnostic offer when our dryer wasn't working. They could have charged us a lot. Instead, they changed out the exhaust/vent, parts for which they had on the truck, and braced the dryer with spare parts (for which we were not charged) so that the vent flue would not get crushed / clogged again, all for a modest cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Mary B.
02/2016
4.0
appliance repair
  + -1 more
They are accurate. When they come out you do not have to worry about them coming back out. They fix the job the first time.
Description of Work: They repaired the refrigerator.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Dan F.
01/2016
3.0
appliance repair
  + -1 more
They didn't solve the problem. I ended up buying a new refrigerator as an outcome. They made two to three repairs on it but it still didn't solve the problem. They could have trained their servicemen better.
Description of Work: They came out to repair my problem.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

Eric P.
12/2015
5.0
appliance repair
  + -1 more
Great, Jimmy knew exactly what to do and how to fix the problem.
Description of Work: Diagnostic work on my Whirlpool dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Luann H.
11/2015
5.0
appliance repair
  + -1 more
Technician arrived in a timely way! Discovered that the belt was broken but otherwise the dryer was in good shape. He cleaned it up, checked it all out. Had the necessary belt with him and in no time it was good as new! Thank you for fast, efficient and work!
Description of Work: Gas dryer got hot but didn't rotate~

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Contact information

1100 W Alexis, Toledo, OH 43615

http://www.aceapplianceinc.com

Service hours

Sunday:
8:00 AM - 10:00 PM
Monday:
8:00 AM - 10:00 PM
Tuesday:
8:00 AM - 10:00 PM
Wednesday:
8:00 AM - 10:00 PM
Thursday:
8:00 AM - 10:00 PM
Friday:
8:00 AM - 10:00 PM
Saturday:
8:00 AM - 10:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small

FAQ

Ace Appliance Inc is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 10:00 PM

Monday: 8:00 AM - 10:00 PM

Tuesday: 8:00 AM - 10:00 PM

Wednesday: 8:00 AM - 10:00 PM

Thursday: 8:00 AM - 10:00 PM

Friday: 8:00 AM - 10:00 PM

Saturday: 8:00 AM - 10:00 PM

Ace Appliance Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Ace Appliance Inc does not offer free project estimates.
No, Ace Appliance Inc does not offer eco-friendly accreditations.
Yes, Ace Appliance Inc offers a 10% senior discount.
No, Ace Appliance Inc does not offer emergency services.
No, Ace Appliance Inc does not offer warranties.
Ace Appliance Inc offers the following services: Washers, Dryers, Dishwashers, Refrigerators, Freezers, Microwaves, Garbage Disposals, Stoves, Ovens, Cook Tops.
TV's, Sweepers, & Small Appliances.

Contact information

1100 W Alexis, Toledo, OH 43615

http://www.aceapplianceinc.com

Service hours

Sunday:
8:00 AM - 10:00 PM
Monday:
8:00 AM - 10:00 PM
Tuesday:
8:00 AM - 10:00 PM
Wednesday:
8:00 AM - 10:00 PM
Thursday:
8:00 AM - 10:00 PM
Friday:
8:00 AM - 10:00 PM
Saturday:
8:00 AM - 10:00 PM