BUD POLLEY'S FLOOR CTR

I ordered the flooring in October, it was supposed to be delivered in 4-6 weeks. I was patient and waited the full time before calling my salesperson, then you could tell he had no idea who I was or what was happening. The flooring finally arrived after another four weeks (yeah, I think he forgot to order it). It was difficult to reach him most of the time and he rarely returned my calls, like he didn't care. The installer was good but talked all the time and didn't stain the quarter round in the color that I had chosen. I couldn't complain because I never received a detailed order form (my fault). Found out later that my neighbor used them one time and had a very bad experience as well.

First met with sales person in July. Explained clearly we must stay within our allotted budget for flooring. We selected our flooring and were told budget "should not be a problem". The salesperson was provided our budget by the contractor. Met with salesperson one additional time to select vinyl for powder room and laundry. Again stating budget must be kept. Mid-September salesperson measured for our floors. Flooring was scheduled for pick-up and install week of 14 October. On the 14th, Contractor called and informed us the flooring price/invoice he had just received from salesperson was almost double our contracted budget for flooring. For three months, neither ourselves or our contractor had not heard anything from the salesperson about cost, and felt assured our selection was within budget. We had to make a last minute decision to select different flooring, and our project was delayed as a result. Remodeling is stressful and this situation increased that stress significantly. We were disappointed that our first selection was out of reach, and very disappointed in the lack of communication by the Bud Polley Flooring salesperson.