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Advanced Appliance Service Co

Appliance Repair, Appliance Repair - Small

About us

We give Priority to Angie's List Customers and Emergency repairs!! We won't let your fridge get too warm!! Give us a call! Don't let your household appliances fall behind. Call Advanced Appliance Service Co. now to receive excellent same-day service!

Business highlights

61 years of trusted experience

Services we offer

Appliance Repair - Washers, Dryers, Dishwashers, Ovens, Refrigerators, & Garbage Disposals.

Amenities

Senior Discount

yes



Accepted payment methods

Check
MasterCard
Visa

Reviews

4.746 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
0%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 46 reviews

Carolyn B.
12/2016
5.0
appliance repair
  + -1 more
Very well, I had to go on vacation and he helped me to shut it off while I would be away so there would be no "surprises" when I returned. He ordered the part, that piece took awhile because it was in china....but as soon as it came in, came over immediately to replace the part.
Description of Work: icemaker in refridgerator replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Carolyn B.
12/2016
5.0
appliance repair
  + -1 more
Very well, Rudy advised me how to shut the ice maker off so it would not burn out. They came out right away to diagnose it. The part had to be ordered, which took awhile because it was in china! But once the part came in, they fixed it immediately.
Description of Work: The sensor on my icemaker went out and my ice maker didn't know when to stop!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Gil F.
10/2016
5.0
small appliance repair
  + -1 more
Defrosted the freezer and problem solved.
Description of Work: The ice maker water valve needed de-iced because it was stuck open leaking water into the freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

James M.
08/2016
2.0
appliance repair
  + -1 more
Explanation above---basically replaced ice maker--made second trip since it would not work--then sent someone else out to replace the computer chip that operates it--that service person noticed that the first guy had NOT plugged in the ice maker all the way.
Description of Work: Replaced the ice maker---when it did not work he came out a second time. Still didnt work--sent another guy out to replace the computer chip or something inside--when he looked at the ice maker he saw that it was not plugged in all the way---worked immediatley

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$300

Cathy T.
02/2016
1.0
appliance repair
  + -1 more
The rest of the story?..after further digging (calling LG directly). We found out they have their own certified servicemen. He came out the next day. The compressor was out (it had a 10 year warranty). He replaced the compressor (which he had with him) and we only had to pay the service fee. $255 instead of $2400 for a new frig! We totally wasted time and $60.
Description of Work: When contacted the company said they worked on LG refrigerators. Didn't know I needed to ask if LG certified. The service call fee was fair….except, he didn't know what he was doing or talking about. He had to call someone at his office for advise. He never hooked up any of the gauges to the refrigerator, etc. We were told the 4 year old refrigerator could not be fixed. Thought we had to go buy a new one.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$60

Anthony P.
02/2015
5.0
appliance repair
  + -1 more
Identified overheating problem within minutes and replaced part in a short period of time. Technician was prompt and professional.
Description of Work: Repaired Sub Zero Refirgerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Penny O.
08/2013
5.0
appliance repair
  + -1 more
Got here on time. Assessed the problem quickly. Clean. Neat. Solved the problem. Left.
Description of Work: Fixed my washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$172

Barbara S.
04/2013
5.0
appliance repair
  + -1 more
They did a good job... however, the older washer needed additional work and one dryer needed heating coils replaced.
Description of Work: They repaired 2 washers and 2 dryers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Arthur M.
12/2012
5.0
appliance repair
  + -1 more
We have a 10+ year old Fisher Paykel washing machine. We have had 6 to 8 breakdowns with it since we got it new but it was always easy to fix. This time the self diagnostics didn't work so I called Advanced Appliance about coming to look at it. The gentleman that answered the phone suggested that with the initial service call, a return visit with the parts to fix it, and the cost of parts and labor I might want to reconsider. I then called another appliance repair outfit because I wasn't quite ready to give up. They came out and found several things wrong. At that point, $65 later, I decided to take the advice from Advanced Appliance. I can't speak to their prices or service but I can say that they appear to put the customer's best interest ahead of a desire to make money off them needlessly. I would call on them again since they appear to be honest and willing to forgo business if its in the customers best interest.
Description of Work: I called and talked with a service man.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeff B.
10/2012
5.0
appliance repair
  + -1 more
It only took the tech about five minutes to repair and it now works great.
Description of Work: Replaced the "Motor Coupling - Manufacturer Number 285753A" in my KitchenAid washing machine

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Sheryl F.
09/2011
1.0
appliance repair
  + -1 more
My 8 year old Whirlpool Side by Side Refrigerator was not cooling properly. The freezer was -40 f and the fridge was warm. The one good thing is that the Freezer was still making ice cubes. I called on Tuesday and, since they were busy, got an appointment between 10 and noon on Saturday. The service call was to cost $49 for an estimate.Two repair men came at around 10:30 am. They did not introduce themselves and walked right passed me to the kitchen. I tried to explain the issue and got and quot;um hum, um humand quot;. The two men ripped my freezer apart including taking out the icemaker and allowing it to slam against the freezer wall. They used a hair dryer to defrost the freezer and fridge and cleared out the drain. Then they slammed everything back together and handed me a bill for $117. The whole process took about 20 minutes. I must say that the temperature in the freezer and fridge are okay now. However, the ice maker no longer works. It doesn't even try. I waited two days, just to give it a chance but no ice. Then I noticed that there was a screw sticking out and a cover was loose. On Monday, I called and reported the ice maker issue. They offered another appointment on Thurs or Saturday. I chose Saturday between 10 and noon. At around 12:30 on Saturday, they called and asked if it was too late to come. I told them to come. Again, the two men came in, walked passed me to the kitchen. I explained the ice maker trouble, showed them the screw that by this time had fallen out, and reminded them of the ice maker slamming against the freezer. They made sure the ice maker was plugged in and put the loose screw back in and said to give it 24 hrs to make ice and they left. No charge. By Monday (2 days later), no ice. I called again and the person who answered the phone went on about how busy they were and said they could come on Thursday before Noon. I said ok. I wasn't there when they came on Thursday but it was the same two guys. They went right to the freezer and checked some things. Pulled the frige away from the wall and checked something on the back. Before they left, they said that if they had to come out again they would have to replace a sensor board. But said to wait 24 hrs for the ice maker. By Saturday, still no ice. I got on the internet and started looking at possible reasons for the issue. I found how to use jumper wires to test the ice maker and got it to run through one cycle. From what I can tell, the ice maker needs replaced. And, the sensor board that they wanted to replace, according to several web sites, are commonly replaced and do not need to be. So three weeks and $117.00 later, my fridge and freezer are working okay but my ice maker is toast. I plan to buy a new ice maker and install it myself. I don't think I could do any worse.
Description of Work: My 8 year old Whirlpool Side by Side Refrigerator was not cooling properly. The freezer was -40 f and the fridge was warm. The service men said the passages between the fridge and freezer were frozen up and the drain was clogged. They defrosted it with a hair dryer.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$117

Daralee G.
09/2011
5.0
appliance repair
  + -1 more
Two guys came out, determined what was wrong within about 10 minutes. I had to give a downpayment to get the parts ordered ($100). They returned in a couple of days with the part and fixed it in about 15 minutes.
Description of Work: Needed new bearings for my dryer. I was disappointed they did not have any with them, though my dryer is older. But they got them ordered and returned in a couple of days to make the repair quickly. No more squealing dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Virginia D.
05/2011
5.0
appliance repair
  + -1 more
Very happy that our washer was repaired quickly and efficiently. Glad we did not have to replace it. The serviceman was prompt, reliable and took care of the problem within an hour.
Description of Work: Our washing machine was not spinning the water out. The service provided was replacing the lid switch assembly - I'm not sure if the price was good or not. We have not had to have large appliance repair for prob. 20 years. $50 trip charge, $60 labor and parts $29. Prompt service, and very satisfied with the work, worker cleaned up as he worked.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Carol S.
04/2011
5.0
appliance repair
  + -1 more
Very well. We weren't in a hurry as we were still in the process of moving so we didn't mind waiting for the parts. As soon as they came in they were able to put it into the refrigerator. Nice people and good service.
Description of Work: My refrigerator had stopped keeping food cold. I had them come out to check it. They gave me an estimate for a new motor/fan right away and then replaced it when the part came in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

JUANITA W.
04/2011
5.0
appliance repair
  + -1 more
Refrigerator freezer was not cooling. Repairman came out promptly when scheduled, gave me an estimate, and ordered the parts. Came back to install new part. Gave me a call ahead of time to tell me he was on his way, came promptly, installled the part correctly, and the problem was solved. I would recommend Advanced Appliance to anyone. Could NOT say the same thing about the Sears repair on their own fridge!
Description of Work: Replace part in refrigerator bottom freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Peter F.
04/2011
5.0
appliance repair
  + -1 more
They are very responsive and professional. They do a good job. The work was good. My refrigerator freezes now, and my oven heats again.
Description of Work: I have used Advanced Appliance twice, once for my oven and once for my freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Lisa P.
04/2011
5.0
appliance repair
  + -1 more
Quick, professional, great price for service I was very happy with this company.
Description of Work: Water pump on washer was broke and they repaired it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$166

Paul L.
01/2011
5.0
appliance repair
  + -1 more
The servicemen came the next day and diagnosed the problem correctly. My oven wouldn't work and they ordered the part and installed it on Christmas Eve, saving Christmas Day! They were courteous and very professional.
Description of Work: Oven computer went out. Oven wouldn't heat up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Kathy K.
11/2010
5.0
appliance repair
  + -1 more
My experience with them was perfectly fine. They were punctual, nice, and did the job. The quality of the work was good. The total bill included the price of the parts. They were very courteous and punctual. I would use them again in the future if I needed to.
Description of Work: Advanced Appliance came out within the last 6 weeks and fixed the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

DIANE L.
04/2010
5.0
appliance repair
  + -1 more
It went well. They came when they said they would and were pleasant and professional. I thought the price for repairing the dishwasher was high since it only took one little clamp to repair it.
Description of Work: Replace non-functioning defrost unit on Kenmore refrigerator and found site of leak in Kenmore dishwasher & replace clamp on hose to repair leak.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Margo C.
05/2009
5.0
appliance repair
  + -1 more
He was great. He called earlier and said if we were available he could come early--and did. He explained everything he did. Very happy with them..... Would definitely call them again.
Description of Work: We needed gaskets replaced on our dishwasher and refrigerator--the drain on the DW--and the door seal on the Fridge. He arrived with the parts ready to go, and offered good advice on how to get the best out of the DW, using a citrus-based cleaning agent (that he himself did not sell).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

KATHRYN P.
08/2008
5.0
appliance repair
  + -1 more
It was fine, I would use them again. The stove glass was well done. I thought there price was reasonable and I was very pleased with their work. I would use them again in the future.
Description of Work: They replaced the glass on my oven door which shattered.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

CARL B.
01/2008
5.0
appliance repair
  + -1 more
He determined that all the freon leaked out, and the cost to repair that would be tremendous. He advised me that it was just smarter to by a new unit. I was quite satisfied with him.
Description of Work: Jeff came out to try to repair my refrigerator/freezer.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave S.
10/2007
5.0
appliance repair
  + -1 more
They gave us a 4 hour window of time within which they'd show up because we were able to choose that time frame to fit our schedule. He was confident and polite. The job was done cleanly and efficiently. Their goal is to keep our existing washer running, not declare it a total loss and sell us a new one (they don't sell large appliances anyway).
Description of Work: Our washer inexplicably stopped spinning. The repair man knew exactly what it would take to repair it after a few simple tests. He replaced the Lid Switch Assembly and it was up and running within 40 minutes of his arrival.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178.5

William B.
08/2007
5.0
appliance repair
  + -1 more
Repairman came out to repair a leak on icemaking/water refrigerator. He quickly found the problem and made some adjustments as we had just moved and inherited the fridge. He called in advanced and was on time.
Description of Work: Leaking refrigerator / icemaker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100
    • 1(current)
    • 2

Contact information

PO Box 67, Tallmadge, OH 44278

http://www.advancedapplianceakron.com

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

Advanced Appliance Service Co is currently rated 4.8 overall out of 5.
Advanced Appliance Service Co accepts the following forms of payment: Check,MasterCard,Visa
No, Advanced Appliance Service Co does not offer free project estimates.
No, Advanced Appliance Service Co does not offer eco-friendly accreditations.
No, Advanced Appliance Service Co does not offer a senior discount.
No, Advanced Appliance Service Co does not offer emergency services.
No, Advanced Appliance Service Co does not offer warranties.
Advanced Appliance Service Co offers the following services: Appliance Repair - Washers, Dryers, Dishwashers, Ovens, Refrigerators, & Garbage Disposals.

Contact information

PO Box 67, Tallmadge, OH 44278

http://www.advancedapplianceakron.com