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Total Quality Construction Ltd

General Remodeling, Kitchen and Bath Remodeling, Doors,

About us

Total Quality Constructions offers a wide variety of home remodeling services from additions to whole house renovation. We have direct access to experts in a wide variety of specialized trades like kitchen and bath designers, architects, engineers and green building techniques. We pride ourselves on bringing the most experience available to your home remodeling or new construction project. All materials and specialty products used are purchased only from the most reputable and professional manufacturers, which allows us to keep our quality high and your cost down. Plus, since we manage the whole process from design to build, we ensure a quality result in every remodel or new home constructed. Understanding Total Quality Management The term “total quality” was used for the first time in 1969 at a conference sponsored by Japan, America and Europe. The terminology referred to wider issues such as planning, organization and management responsibility. The Japanese further explained it was “total quality control”. The Japanese continued to explain it was “company wide quality control”, and described how all employees, from top management to floor-level workers, must study and participate in quality control. The West was slow to follow, and did not begin until the early 1980’s when Total Quality Management (TQM) began to surface. Since 1969, the International Standardization Organization (ISO) 9000 has become the internationally recognized standard for quality management systems. ISO 9000 is comprised of a number of standards which specify the requirements for the documentation, implementation and maintenance of a quality system. While today we are now turning to Six Sigma as the new standard, some argue many of the tools and aspects are the same. However the main difference is the that path to quality is now clearly mapped out in six steps (Leadership Commitment - Customer Focus - Strategic Deployment - Integrated Infrastructure - Disciplined Framework and Education and Training).

Business highlights

24 years of trusted experience

Services we offer

Design Build Remodeling, Additions, Kitchens, Bathrooms, Garages, Custom Carpentry and Cabinets, Decks and Porches,

Services we don't offer

Not Applicable.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.619 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
11%
3
0%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.6
punctuality
4.6
Showing 1-19 of 19 reviews

Amy M.
06/2016
5.0
contractors, electrician, flooring contractor, picture framing, plumbing, remodeling, doors
  + 5 more
This was a massive remodel with lots of subcontractors and people involved. There were initially some delays and communication issues, but overall, it was a good experience. All of the subcontractors were professional and trustworthy, their work was amazing, and the contractor and foreman were very responsive to any of our concerns. There was a final cleaning that was a little disappointing, but overall we were very happy with the project get and love the final result. The expected date of completion did get pushed back almost a month. Also, had a couple issues with being short material, but this was remedied quickly.
Description of Work: Moved walls to create laundry room, pantry, walk in closet, and open floor plan with pillars. All new flooring, doors, and trim. Installed new appliances and painted.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$50,000

zennie S.
03/2016
1.0
doors
  + -1 more
The storm door and entry door are installed crooked and water leaks between storm and door and entry door, currently the lock on one of the storm door is broken.
Description of Work: Installed entry door and storm door as well as patio door.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$3,500

Response from Total Quality Construction Ltd
Installed doors on September 21 & 22 and Oct 5, 2015. Customer called beginning of November expressing concerns of water seeping in between storm door and entry door. Customer also expressed concerns that a second door had too much reveal showing. We went to home within two days of receiving call. Reveals were evident due to the walls and ceiling being out of level. We fixed this by adjusting door to match the unlevel walls and ceiling to reduce the reveals. We did not feel the water was due to the installation, however we caulked the frame and the awning above door for a precaution. March 8 we received a call that a handle was not working properly. We were there the same day. The stuck handle was a result of setting. We adjusted water still coming in. To the best of our knowledge all issues had been resolved. We contacted the customer on March 10 to confirm that all issues had been resolved. The customer indicated he could not talk and would call us back. To date, we have not heard from him. If there is an issue with the door we will go out immediately to remedy any issues there could be with installation. We will stand behind our work and ALWAYS answer any complaint a customer may have, but the refund this particular customer is requesting is much more then what we charged to install the doors in the first place.

Donald P.
02/2016
5.0
electrician, remodeling, home remodeling
  + 1 more
They do great work and are very professional. When they vented the bathrooms fans through the attic to the outside one of their workers also fixed the attic screens which at one side of the house had come loose and some birds made a nest. They did not charge extra for this. The workers are always friendly, they clean up after themselves and the work preformed is excellent.
Description of Work: Installed venting for bathroom fans to the outside. Also did some exterior work on another home in 2013.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$450

Kathy W.
03/2015
5.0
remodeling
  + -1 more
The guys were very professional,got the job done in one day. EXCELLENT WORK!
Description of Work: They installed 8ft of top and bottom cabinets for our bar area in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$756

Jeremy F.
06/2014
4.0
electrician, flooring contractor, plumbing, home builders, remodeling
  + 3 more
unknown
Description of Work: I contacted them for an estimate on a shed and they scheduled a visit. Mike came out and we discussed what I wanted. The price is high because of the 16'x 20' shed I want and it isn't the normal structure. We haven't negotiated what will be done yet but he has been very good to work with.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,400

Barry R.
02/2014
5.0
remodeling
  + -1 more
They were professional all the way. My prime contact kept me informed constantly, asked questions when he should have, and kept the work moving. They also invoiced in 4 parts, and had a good price relative to other bidders but did not and quot;buyand quot; the job. Their subs were high quality.
Description of Work: Constructed a 20x14 room addition

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Sandra J.
10/2013
5.0
remodeling
  + -1 more
It went well for what I asked -waiting on the estimate. I went for another provider at this time, would possibly use them the next time..
Description of Work: Is working on an estimate for work to be done.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Brenda H.
08/2013
5.0
siding, flooring contractor
  + 0 more
They were excellent. They were reasonably priced. They were punctual, always on time. They seemed to be pretty honest or trustworthy, and they were very respectful of my yard and my plants.
Description of Work: We had sidings done and a new floor put in by Total Quality Construction Ltd.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Connie Z.
07/2013
5.0
remodeling, home remodeling, doors
  + 1 more
Mike and Scott from Total Quality were very punctual and responsive. They were a joy to work with as they were so enthusiastic with the outcome of the project. A minor glitch with the shower glass (not their fault) was resolved very quickly and to my satisfaction. They were always eager to please and work around my schedule. I am thrilled with the outcome and would absolutely recommend all involved in this project.
Description of Work: Removed part of a 12 foot wall between tub and shower. Expanded shower size, replaced faucets. Built soffit and framed around shower. Another vendor - another review (Rick's Tile) re-tiled tub and shower, rebuilt shower pan and seat. Splendor installed frameless glass and door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John V.
06/2013
4.0
decks, concrete driveways
  + 0 more
They were good, but a little more than what I wanted to pay. My interaction with them was fine and there weren't any problems. I just had more bids out. I would recommend getting a price from them because they are good to deal with. They got right back to me.
Description of Work: I got a quote from Total Quality Construction on doing my driveway and deck. It was about $2400 for the deck and $4800 for the driveway.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,200

Theresa M.
05/2013
5.0
remodeling, home remodeling
  + 0 more
Scott, the owner, very personable, answered all my questions, and knowledgeable (told me that he is a carpenter by trade - measure twice, cut once). The counter fit perfectly -- no big gaps near the stove, etc. Did have a problem as one of the outlets shorted out while taking the laminate off the wall. Scott responded immediately and the problem was fixed.
Description of Work: Took off the laminate kitchen countertop and the laminate off the walls under the cabinets. Installed new laminate countertop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Rhonda Z.
03/2013
5.0
home builders, home remodeling
  + 0 more
Their references were excellent and we actually went out to one of the customer's house and check on the project they did. Dealing with the owner, Scott, was really nice.
Description of Work: We got a quote from Total Quality Constructions.

Rating CategoryRating out of 5
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$64,000

Scott D.
01/2013
5.0
garage builders, decks, remodeling, home remodeling, siding
  + 3 more
A few delays with the plumber who convinced me to let him have work not Scotts preferred sub but overall the project was finished within reasonable time frame.
Description of Work: Scotts team renovated my kitchen added a bedroom with full bathroom a second garage and a deck. The workmanship was great and the house looks like it was originally built the way it looks now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75,000

Jean F M.
12/2012
5.0
remodeling
  + -1 more
Everything went very well. Mike was always on time and on top of things.
Description of Work: We extended our kitchen 7 1/2 ft to add an eating area. This project involved removing the existing outside wall, new framing, insulation and aluminum siding. Also new flooring, cabinets, countertop, painting, electrical work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38,000

sandra R.
12/2012
5.0
doors, electrician, plumbing, home remodeling, remodeling
  + 3 more
excellent work done very professional i have used them in the past for a kitchen remodel and was so pleased they're the only contractor i hire.
Description of Work: replaced 2 exterior entry doors, 2 storm doors, 10 interior doors applied 620' of colonial casing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Nathaniel F.
05/2011
2.0
remodeling
  + -1 more
Since I never received another estimate and they have not responded to my email asking what the status is on the new estimate, I would rate the entire process as an D. The initial appointment was on time, the representative was friendly, I did not receive the type of estimate I was looking for, and when I asked for a new estimate that would take into consideration my budget, I never heard back from them.
Description of Work: I called Total Quality Construction to receive a an estimate on building a addition to our house for my mother (think in-law-suite). The initial appointment at my house, occurred on time, the representative was helpful, and knowledgeable. I was told that after a week I would get an initial estimate. I asked that the estimate be made in line item so I can see where the money is going A week came and got an estimate that was roughly $12,000 dollars over my budget. Worst yet, the line item estimate gave general costs of materials without starting what type of materials were being used. For example, instead of telling the quantity and type of lumber and roofing being used, I was just giving a line item stating roofing and a price. After discussing it with my mother and wife, after a couple of weeks and other estimates received, I emailed the company back saying that it was over budget, however if there was some way that we can get this project done for the budget I had or give an opinion on what our budget could get us, I would listen to them. I received an email back stating that they would look into it, and I have never heard anything back.

Rating CategoryRating out of 5
responsiveness
2.0
punctuality
3.0


sandra R.
01/2011
5.0
doors, electrician, plumbing
  + 1 more
I spent $3500 on that job. The job went very well. They are very honest, hardworking and reliable. I was never afraid to leave them at home when going to work. They cleaned up after themselves and they were here when they said they would. I can’t say enough of how professional they were.
Description of Work: I used Total Quality Construction Ltd. last month to get some doors replaced, some electrical work done and to install a toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

sandra R.
09/2010
5.0
remodeling, home remodeling
  + 0 more
They did an excellent job. The workers were professional and trustworthy. Unexpected problems were dealt with quickly and to my complete satisfaction.
Description of Work: Kitchen remodel, included quartz countertop, bamboo floor, new appliance installs, new doors and painting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

    Contact information

    3315 Centennial Rd Ste I, Sylvania, OH 43560

    http://www.totalqualityconstruction.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    General Remodeling,
    Kitchen and Bath Remodeling,
    Doors,
    Electrical,
    Plumbing,
    Flooring Sales and Installation,
    Homebuilders,
    Siding,
    Decks and Porches,
    Garage and Shed Building,
    Framing,
    Concrete Driveways

    FAQ

    Total Quality Construction Ltd is currently rated 4.7 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Total Quality Construction Ltd accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Total Quality Construction Ltd offers free project estimates.
    Yes, Total Quality Construction Ltd offers eco-friendly accreditations.
    No, Total Quality Construction Ltd does not offer a senior discount.
    No, Total Quality Construction Ltd does not offer emergency services.
    Yes, Total Quality Construction Ltd offers warranties.
    Total Quality Construction Ltd offers the following services: Design Build Remodeling, Additions, Kitchens, Bathrooms, Garages, Custom Carpentry and Cabinets, Decks and Porches,
    Not Applicable.

    Contact information

    3315 Centennial Rd Ste I, Sylvania, OH 43560

    http://www.totalqualityconstruction.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM