Stone Pools

Dave leads a crew of aggressive and rude Men that are emotionally reactive and impatient. Dave, the owner, made it clear custmer service or kindness are not a priority to him because he has lots of people needing his services. He allowed his crew to enter and search buildings on the property instead if waiting for me to contact the homeowner for the location of a pool cover. It took me ten minutes to locate the cover and present it to Dave, but Dave only wanted to insult me for informing the homeowner they have entered the buildings and searched them without asking permission. One crew member told Dave to pull my long hair and another offered to fight me. It was as intimidating and confusing. The crew of several men were allowed to insult and threaten me as Dave supervised. Dave chose to not performed the work after allowing his crew to search the property despite my instructions to wait as I contacted the home owner.

Where to start? Well, I was hung up on by the secretary for "Bob." That is, she answered the phone, and hung up immediately without saying anything. So I called back, and was told she didn't want to talk to me. Why, you ask? Simple. I was inquiring about why I was told my pool would be open by "Bob" on a Tuesday morning, and yet here I sit without an open pool. This happened a year ago as well, I believe. But, this year was different. This year, I called before and reminded them that last year I was told I was put on a schedule, and no one showed because I wasn't put on a schedule. This year I was assured someone would be out, in the morning between 9am and 12pm. Because "Bob" likes to go out to the farthest location and come back down towards Toledo. Great. It's 12:30pm, not here yet, just checking to make sure he's coming since my mother took off an entire day of work to sit around and wait so I could go to work. What a nice lady, my mom. Maybe you could hire her to hang up on customers? Anyway, I digress. "I'm sure he's on the way, he must be going a different route, but he'll be there this afternoon since you're on the schedule." Can you believe it?! "Bob" didn't show up. Well, maybe something happened, I'll wait for a phone call apologizing to see what's going on. 2pm the day after my no call no show, and nothing. So I call them and ask "What about Bob." Yes, I'm hilarious. Well they're not sure what's up, but they'll figure it out and call me back. All this to get overcharged $230 for $20 of chemicals and 30 minutes of connecting hoses. Well, I don't feel like doing it myself, so I'm sure they'll call me back. 4:55pm I decide I'll call again since they close in 5 minutes. Amazing, I get lectured that I was told they would call "Bob" and get back to me. My audacity. It's amazing how hard "Bob" is to get in touch with by his own wife. Anyway, this isn't about attacking anyone. This is about the customer service I received. Ok, you call me tomorrow then, and let me know what happened with "Bob." If you haven't noticed yet, I am using quotes because "Bob" is mysterious. I've never spoken to "Bob" myself, so I have no idea why he chose to schedule my pool to be open, and then didn't call me, didn't show up, and then ignored me for 2 days. But, I digress, again. So, I wait again. For those still reading and counting, it's day 3 now, all nice days to open a pool. This time I give them another 30 minutes and call them at 2:30pm, and we're back to the beginning, where I'm hung up on. I proceed to have a nice conversation with the other secretary, who is audibly distraught. It's brutal. "He's saying that we shouldn't be treating him like this... She says she'll tell 'Bob' to call you..." Just.. unbelievable. At any rate, "Bob" won't be calling me I'm sure. I explained I'd be leaving a review, they didn't care. I explained I'd be telling Inside Out about the service, they said I'd be wasting my breath. Pretty amazing really the complete disregard for their customer and their customer's time. In case you're wondering, no, they never apologized for any of this. This would've been year 4 of Stone Pools opening and closing my pool after they installed it. I've had issues with them EVERY YEAR. First Year - Installed the pump on uncompacted sand instead of a platform (as I suggested) and fought me about coming back to fix it tooth and nail. 2nd Year - no call no show. 3rd Year - ripped my cover while taking it off and charged me $120 to replace it for a $50 cover. 4th Year - no call no show. STAY AWAY, STAY FAR AWAY. THERE HAS TO BE SOMEONE ELSE YOU CAN HAVE SERVICE OR INSTALL YOUR POOL. TRUST ME.

My experience with them ended up terrible, because he has not come back and fixed my pool yet. He is not trustworthy. I have been trying to get him back ever since. He calls me and says he is coming and never comes. The pump he put in was pumping good until it stopped pumping, it was not coming up anymore. Because it was leaking, they came back and resealed the bottom of it and it still was leaking and the pump was not working. I even went to a lawyer and the lawyer called him and talked with him, and he promised the lawyer and me to come in at the end of summer and here it is we are going into spring. I got him from the phonebook. When I first called him, he came out and he showed me some pictures of some of his work and then quoted the price. The reason I had put his name on the list is because I thought he had done a good job until a couple of days later when it started leaking again. I would like to tell other members "do not trust him."

I was very pleased with his work. He was very expensive still but he did do a very good job. He also stained my deck. The pricing for me was high but he backed it up with the work. I don't mind paying the price if you do the work. The painting, the guy that does the painting was awesome. He was very good. I would use him again.

Last year (2011) Stone Pools gave us an estimate to have our pool repaired. We then called this year to have them come out to do the work. After cancelling appointments with us twice, they finally showed up on the third try. Girls in bikinis, guys without shirts, a blaring radio and lots of yelling and cussing as they began to work. As we're a Christian family and found this quite offensive. My husband called the boss and asked them to don shirts and refrain from yelling and cussing. Minutes later they all just packed up and walked off the job. What poor professionalism. Would NEVER deal with them again.