Overcashier & Horst Htg & AC

I attempted to install a smart thermostat in a new home - something I've done before with no problems. I was not so lucky this time. The wires going to the thermostat were too short and in the process of trying to get them to work with the new thermostat, a fuse was blown, leaving me with no heat overnight. I'm new to the area so I started calling HVAC companies for help. Overcashier & Horst was the company who was most willing to help on such a short notice. They did tell me they had a full schedule but would squeeze me in. The tech was here about half an hour, quickly identifying and solving the problem. They won my business for future annual tune-ups and HVAC repairs.

Overcashier and Horst installed a new Trane furnace and AC in August of 2010. Last night we paid $139 to have them diagnose our non-working AC. It was determined to have a bad compressor. Tech said it was manufactured in 2010 and should have a 10 yr warranty. He said I would receive a call in the morning to confirm. The call came and we were told the AC was never registered so there would be no warranty in place. The bill would be $2,000 for the part and labor. They said their employee must have done this as a "side" job and OC will not stand by the work done. Obviously poor management at the time and lack of inventory control which has become very costly to us. I would never recommend OC to anyone. They would not help us whatsoever.

Service arrived an hour late. The tech who came over was possibly high and unprofessional. He had no idea what he was doing and suggested we call someone else even though Overcashier was involved with the installation.

Perfect services that were rendered flawlessly. I cannot recommended them enough...The do everything right the first time. ONE & DONE!

The two different service techs who were required due to my demands were professional, quick, neat & clean. All services guaranteed in a generous time frame. We own a few homes in different states. Overcashier is the best of the three providers I use. Front desk communications were brilliant. I'm very very clean and healthy and they recommended (supported by webmd) an Air Scrubber - which after verification I am excited to install. I cannot recommend Overcashier & Horst enough.

It went very well. Installation was completed as they stated. No problems. Everyone was very professional and kept me informed. I also use this company for bi-yearly maintenance and have never had a problem.

Everything in the entire process was 1st class and highly responsive and respectful. The first indication was the excellent proposal format presented by the contact person. It was far superior to the other bidders? proposals. The OH proposal was detailed, gave model numbers, technical specifics, tax info, alternates, the entire package?..everything I needed to make the decision. That?s very important to me as a matter of trust. While I?m sure the other bidders included many of the same aspects of work, it just wasn?t presented in such a clear manner. As a result of the excellent proposal, I went with the highest level package. Second was the contact person himself. He was highly responsive. He got back to me almost at once every time I contacted him. That included at 6:30 in the morning on installation day. He also promised, right from the start, to be able to do the work immediately. One of the other bidders was foggy on this, but he made the commitment and stuck to it. That level of responsiveness made a difference in my decision. He was also very savvy as a technical expert, another big plus. He could answer all my questions right then and there. That gives the potential customer a real sense of ?peace of mind?. Lastly, the installers were great ambassadors for the company. They referenced what a great organization OH is, how much they enjoyed working there, how good the Trane products were, etc. The best part is that you could tell they sincerely meant it. You don?t see that a lot anymore. It?s very impressive, and refreshing to the customer. I also offered the guys coffee or a soda a number of times, but they wouldn?t take a break. They said they wanted to be sure to get the work done so I could have heat that day. That?s putting the customer first. I?ve certainly learned OH is a class organization that the customer can trust. The OH people make it so.

Very professional. Workers were very friendly and helpful taking care of problem. Very considerate of my dogs. Cleaned up and left home in very clean condition. Would definitely use company again in future

Interviewed 4 contractors. These guys were the only firm that understood the question "What is your approach to quality control" and had a process which they followed when implementing. Their process is based on principles of six sigma. This is what I wanted and they delivered. They are trained in their process, are certified by the OEM and use their installation check lists. They took time to properly scope size of unit, did not try to oversell as other firms did. Great installation, even the local building inspector complimented them on the quality of the installation and duct work done. Recommended them to several neighbors. This is the firm you want to use.

Everything went very well. I'm very happy with system.

2 installers spent most of a day pulling the old unit out & wiring in the new unit. Both men were courteous, showed up on time, got done about 1/2 hour sooner than they estimated, cleaned up when they were done. Showed us how to program the new thermostat (included), how to work the new built-in humidifier, how to change out the filter.

Service Tech had difficulty fitting hose due to parts gasket on new hot water heater not setting properly. Rather than address the issue his answer was to discard the part that came with the hot water heater. When I questioned this approach, he got very rude and actually insulted me on 2 separate occasions. I was going to ask him to leave my home immediately, but concerned I would not get hot water heater installed that day (and thus no hot water). At the end of the day, he left the part off that came with the water heater and I didn't argue because he had a bad temper and I didn't want to provoke him. Also, he crimped a metal hose and when I questioned it he said it said it was ok (however) when tank was filling you could hear the water "hissing" as it moved thru the crimped section of hose. Following I called owner to tell him of my dissatisfaction and he made excuse about the Techs behavior telling me that he hires ex-atheletes and they can have this type rude behavior. I told him I wanted someone to come out and install the required part (supplied by manufacture) on the heater and fix the crimped metal hose. I also made it very clear that I didn't want this same person coming back to my home as he had a bad temper and was very rude. To my dismay, it was this same person that called me two days latter to set up the return appointment. Needless to say, I said no and replaced the hose by self and just forgot about the part not installed.

Greg (the technician) was friendly and let me know what he was doing each step of the way. Besides the machine being noisy it was a pleasant experience all around. He even bought Girl Scout cookies from my daughter :)

The people they sent out to install the system did not do a professional job. Other people from Overcashier had to come and fix everything. Two different times they left their tools at our house. They told us to buy a filter for our new furnace because it doesn't come with it. Two times the overflow pump was leaking. We had to have our hot water heater restarted twice. They had to fill in the big hole in the wall between the laundry room in the garage that they left. Our floor was damaged and they left the place a mess. They had to come back eight times before everything--except the floor was right. Now we have to have the floor replaced. The settlement from the insurance company covered a little over half the price of the new floor. It's shocking that a company with such a good reputation could make such a mess of installing a furnace.

Called Overcashier and Horst on the recommendation of another company that did not have the right parts to fix our furnance. The tech arrived as promised and was very professional and friendly. He work for about an hour replacing a gas valve on our furnance. The repaired fixed the problem and the cost was very reasonable. Great customer service. Would call them again.

The furnace estimate was priced ok. Found another provider that offered a better price and service.

We were pleased with the job that they did.

It was time for our annual furnace check up. They were here on time as usual, did their regular annual service to our furnace and everything was running smoothly.

It was a very good service. They are very professional and an easy company to work with. They got the job done on time and it works perfectly.

Overcashier and Horst installed a Trane heat pump system in October 2012. It was a difficult installation requiring custom sheetmetal fabrication because of the tight space and took 2 days. The installers were professional and cleaned up after themselves. One installer promised to send somebody out later to patch a hole in the brick outside. This did not occur. In January 2013, I returned home from to find my condo full of smoke. The heat pump had stopped functioning but the electric backup heat was still working at that point. A serviceman found that some wiring inside the air handler had contacted an electric heating element. This would necessitate the replacement of the entire air handler. I suspect this was caused by an installation error but I cannot say for sure. After he left, I discovered that the outdoor heat pump unit was working again but the electric backup heating was not functional. It took two full weeks to obtain the replacement parts. During this time we experienced the coldest stretch of weather we would see all winter, with nighttime lows near zero. Heat pumps stop putting out any heat when the outdoor temperature drops much below 20 degrees. This is where the electric backup heat is supposed to assist. However, the serviceman had left me without working backup heat. Essentially, Overcashier left me without any working heat for two weeks during this cold snap. The service manager was not at all apologetic about this. Finally the parts arrived and the air handler was replaced, exactly two weeks after the trouble started. When warm weather arrived, I switched the heat pump to cooling mode. The heat pump is not keeping up on very hot days. They sent the original installer of the system out who insisted that the air filter was too dirty and was causing the heat pump to go into its frost protection mode. The problem is still occurring with a new filter. Now it's going to be another 4 days until they can send someone out. I could not be more disappointed with the service I've received from Overcashier and Horst. I should have just kept the 1970's era system I replaced. It was much more reliable.

Overcashier and Horstwere prompt and they did what they were supposed to do. The man seemed very knowledgeable about air-conditioning. I've used them before and they were right on target. They're very, very good.

I called the company; the sales rep came to our home; a date was set for installation of a furnace and water heater; it was done on time and professionally. No complaints from this household.

I just moved into this 2 story house and found that the upstairs furnace was generating heat but it was not getting to the bedrooms. I thought the blower motor had gone out so I made an appointment with this company to inspect my unit. Tech arrived as scheduled. He was professional and efficient. He found the blower motor worked fine but the relay that sends current to the motor was fried. I expected a couple day delay while he ordered the part but was pleasantly surprised to find he had the part on the truck. Overall he was in and out in less than 2 hours and I now have heat in all my upstairs rooms.

Great service. Price was good. Friendly installer. System works great

The mechanics that performed this work were excellent in all ways. The job was not easy as it had to be installed in a small room but when completed it looks and performs very well.All debris was removed and areas cleaned up. I would not hesitate to use this contractor again. I will use them for all my service calls.