Closets By Design

They were great!!! Really responsive and professional. Beth came out and helped me figure out what I needed and more importantly, what I didn’t need. She never tried to up sell me. Work was scheduled promptly - they were super neat and I love everything. Highly recommend them.

We selected from the Brio Collection which has a wood look with a raised grain and features a soft (rounded) edge. Storage consists of ample hanging space, closed and open storage shelves, two 30" tilt-out hampers and a cabinet with a full extension pull-out shelf. Features include full matching backing (the same 3/4" material used elsewhere, not a flimsy, thinner material), eight soft-close 5-piece Shaker doors (the two hamper doors are also Shaker style), molding package (base and crown), extendable valet rod and extendable belt rack. There are two reasons I rated the price a "B". First because, well, it was expensive. But mainly because I did not shop around for competitive pricing – normally I would, but I liked their product and I liked their personnel and low-pressure style and just went with them. Don’t let our price deter you from contacting them (consultation/design/pricing are at no charge or obligation) – we pretty much went top end and there are many ways to lower the price. Our Brio material was a 40% upgrade – there is a base white and I think the other upgrade options were 7% (non-white) and 25% (wood look, but not raised grain); you could also forego the backing; there are other lower cost door styles; base/crown molding are optional; etc. Closets By Design is a national outfit, but each location is independently owned and operated so it really has the feel of dealing with a small, local company (the kind I prefer to deal with). I had done a preliminary design, but our designer spent a lot of time with us explaining options. She was very patient with us and came up with a great final design. The installer was a perfectionist and did a flawless job – the workmanship was superb. We went to the local showroom twice to look at options and understand how it all went together (I’m very detail oriented) – as a small, local company, we were able to discuss things directly with the owner. During installation, I discovered a design issue (was my mistake – I had changed a feature our designer had suggested) – I had them redo some work they had already done and was fully prepared to pay for the change, but the owner retrofitted it at no additional charge. Everyone involved in the process was very professional, flexible and easy to work with. I would highly recommend them and certainly would go back to them for any future storage needs. Pictures are attached, but the actual unit looks much more impressive in person (hard to get good, representative pictures in a small space and I haven’t shown all the hidden details). Also, please note that I have not yet replaced the carpet (I chose to have it built to the subfloor and partially removed the carpet, but you can keep your carpet and they will build on top of that). Note also, the downloaded pictures may not have been rotated as I stored them (??).

Person came out to give us an estimate verbally at first which could have been clearer, then came back out later with a design and a final price. We signed the contract and scheduled an install date. The installer came out and worked fast and did expert work installing the closet system over a two day period. Improved the looks and usefulness of our closet. The owners of the company were very helpful and professional and addressed any concerns we had promptly.

We met with Laurie for our 1st and 2nd appt prior to installation. She was great! Very professional and detailed. She took measurements and provided us with sketches of a proposed plan. Free estimate. We were able to keep the sketches and review the estimate prior to purchasing. Laurie was low pressure and was there to guide us in the right direction for all of our needs with no rush and pressure to buy that day. She provided us with several pricing options from low to high depending on our style preference and needs. She also made us aware of all the add-on options which we didn't even think about prior to meeting her and ended up purchasing most of them since they were great features (drawer hampers, pull out sliding mirror, pull out tie/belt rack, pull out valet rod)! Drawers come in various sizes and all shelving and hanger bars are adjustable to customize at any time to fit your changing needs. Laurie's measurements and layout were perfect for us. Her plan provided us with exactly what we needed to store all our items and still give us extra storage space. Laurie also gave us a sketch of a laundry room layout since we asked. It was well planned. However, we did not purchase at the time due to this project being put on hold by us.

Closets by Design were great! I worked with Angela and she was very nice and easy to work with. She came to the house, listened to what I wanted, and designed a system that was exactly what I wanted. And they were able to install it faster than they had originally thought. The installer was also very nice and very professional.

Went well, just kind of stunk that we had some spackle (sp?) left on the walls that I had to touch up. Would have just had the place the backs up to hide it. But I feel they mentioned this at the outset. All in all, did a great job.

Overall, everything went well. There was a bit of a mixup to an access panel in the bedroom closet, but we worked through a solution quickly and there was only a short delay with finishing the project.

I did spend more than I planned but the quality was worth it and the services were excellent. I would highly recommend them to others and hire them again in the future. I didn't grade the price because I don't comparative shop and simply contacted the because they are highly rated on Angie's List and I trusted their work. I don't know if it was a bargain or highly priced but the quality was met for sure.

They did quality work for us. They did an overall fantastic job for us. They went above and beyond our expectations. Did this in 3 days

I called to set up an initial consultation, and the person who I spoke with was less than enthusiastic. She scheduled me for a few days later, and when that day and time came and no one showed up, I called to see if I was still on the schedule for our meeting. She said I was put in the system for the following day, which was their error not mine. She didn't apologize or even seem to care that I worked my day around this meeting. Sorry- Won't be using Closets by Design.

We had Closets by Design design and install a master bedroom walk in closet, laundry room cabinets, garage storage system and cabinets and turned a small closet into a bar. Our designer Kathy was outstanding! She listened to our ideas and contributed some good ideas herself. She really listened to our needs. The finished projects were everything we had hoped for. Great quality, very good looking, and very much improved use of space. The installers were tidy and friendly. We couldn't be any happier.

My last contact was in 2015, which found me appreciative of the way this company is run. Closets by Design has some beautiful products, but I did not realize that the one I had chosen wasn?t appropriate for my garage space. My initial disappointment wasn?t with the actual product, but with the function of it in my space. It just didn?t work the way that I had thought it would. At the time that I purchased the product, the current owner/President, Chris Marth was not yet with this company and therefore, had no obligation to help me resolve the issue well after my purchase date. Still, he did everything he could to show me that my business was valued and that my satisfaction with his company was guaranteed. I am perfectly content with his help in resolving my concern. The integrity of this company under his leadership is, in my view, unique and surprising. I will not hesitate to purchase again from Closets by Design, which shows the decency and sincerity of a company that cares about its products and its customers.

The estimator, Janet was prompt and courteous. She explained everything in detail and was very careful o take and re-check the measurements. She explained all options and was helpful by showing examples of finishes and options. The installer worked quietly and carefully. He did a great job and we love the new closet. We would highly recommend this company.

The finished product looks great. Very satisfied and my wife was most pleased:)

It went very well. Installation was completed in one day. We love the finished product.

They came over quickly. I was very pleased with the consultant. She was very polite and accommodating. The only reason why I did not go with them is they did not have a particular lighting system I was looking for that California Closets did have, but just really it is the capability of not being able to do it. It is not their fault really. It is just something they do not quite have up-to-date in their system.

The quality was really good. The installers took their time and made sure everything was okay. We really liked their design and we were impressed by it all. It was real positive. 3.41. We would recommend them to the others in the future.

We called closets by design just to take an estimate of the work we needed to do. The design consultant Lourie came and showed us some designs which we liked and we went with it. She was very polite and knew her job pretty well. She scheduled delivery and assembly for the next week. The installer who came to assemble was on time and he too was polite and courteous. He cleaned up after the work was done. We are very satisfied with the work, the closets are very sturdy and looks great, we even received compliments. They are a little pricey but you get what you paid for.

They did quite a bit of the house so it was fairly expensive. We liked the products that they had and we liked the way they measured things and the way they put them in. They were punctual and on time. They were local.

Our designer, Staci Lodico, came to our house and discussed what we wanted for our garage storage. She measured and developed a plan with us. She had great, practical suggestions that were very welcome. Within ten days, the cabinets were custom made and installed. Craig, or installer was very efficient and professional and was able to complete the garage in one (long) day. It was a great experience from beginning to end and I would highly recommend Closets by Design, Staci and Craig for anyone considering getting their garage organized.

I met Designer Stacy Lodico at the Columbus Home and Garden Show this year, and set an appointment for her to come out to our home to design an office within an existing Den closet. Stacy spent a few hours at the house discussing options and drew up a plan that met all of our needs. A few weeks later, the installation was completed in a timely, efficient manner. The installer Craig was quiet in his work, and installed the shelves, desk top and drawers exactly as designed. I am very happy with the results!

We meet Rachel the designer at the Home & Garden Show. She was excellent in her description of the service & design. Very realistic and honest. She said we would love it and we do. So much more usable space. The installer was punctual & professional. He was done in a couple of hours. The only thing we discovered when putting things on the very top shelf were numerous holes where it looked like the stud could not be located. It would have been nice if he would have spackled it for us. Other than that it was a good experience and we would recommend & use the again.

I waited a while before writing this review in an effort to make sure that I'm being fair to Closets by Design. We hired them to create a professional design in a small laundry room since we are admittedly not strong in the area of cabinet design or implementation. The designer came to our house, was punctual, and professional. We reviewed generally what we were looking for and she came up with a recommended design that my husband and I signed off on. A couple of weeks later they had our custom cabinets built and installed. The finished product left an unfinished area about 3 feet wide by 1 foot long that simply looked like the design was incomplete. I went back and looked at the written design that the designer came up with. Sure enough it was installed as designed but it just didn't look right. Since we weren't happy with the finished product we called to find out what our options were. The designer came back out and told me that it was interesting for her to see the final product because normally she doesn't get to. She told me she felt like she had done everything correctly on her end since we signed off on the design, but that they were willing to work with us as long as I understood that there is a cost incurred to them to make any adjustments. In the end we agreed to pay an additional $300 (which we were told was half of the actual cost to CBD) to have the correct size cabinet built and installed. Two weeks later they came out to install it but had the wrong size cabinet door. (It takes two weeks to build each order). Two weeks after that they came out with the correct size cabinet door but with the wrong design on the door. Two weeks after that they came out with a door that was the correct size and correct design. We are happy with the finished product. Good quality, it looks very pretty, and meets our needs but based on our experience we wouldn't use them again.

My sales consultant Angie came to the house and gathered information on what I was looking for in a closet system. I wanted hanging space along with drawers and shelves, including an ironing board. She measured the space and sent me a drawing to approve. I had to pay half upfront to get on the schedule and was able to get the date that wanted. The installer arrived on time and unloaded everything and went straight to work. It did take several hours to install but after it was finished, it looked great. He cleaned up everything and left me a couple extra shelves in case I needed them. While it seemed a little expensive, the other quote I got from another company was considerably higher than Closets By Design. Overall I'm very happy with my closet system.

Nancy P, the designer, was prompt, professional and listened to all the requirements we had the closet. Primarily I wanted the same total amount of linear hanging space and shelf space that we had in our previous home in two smaller closets. Nancy not only achieved that goal, but gave us a design with more storage space than we previously had. The company accommodated our travel schedule for the installation. The installer did an outstanding job and was also very professional. The product is fantastic: durable and attractive. The price was competitive with other companies, but we received an added benefit of additional storage height in Nancy's design compared to work I have seen done by other vendors. We are extremely pleased with the results and enjoy every minute of using our custom closet. Highly recommend Closets by Design and Nancy P.