Authentic Tile & Marble Company

Authentic Tile and Marble Company has done several projects for me and as usual they provided excellent service and an outstanding product. I would recommend them without hesitation. A+ in every category!

Went well. Looks great. Reno provided feedback on what may go well in the bathroom, potential design pitfalls to avoid. Assisted in coordinating work with other non tile vendors (e.g. shower enclosure)

Reno is always a pleasure to work with, as are all of his associates. They did a beautiful job, accommodating our very strict schedule (even working over a weekend). Tile is so easy to install poorly, and they always do it perfectly. I couldn't recommend them more.

The job went well with the only issue being the company we ordered the tile through ordering the wrong tile. This was not an issue with Authentic Tile and Marble who only did the install and demo. Reno was very knowledgeable and prompt when he came for the estimate. His price was very consistant with other installers and he was able to work with us to address problems which were the result of how the builder had installed the tile originally. We actually had to have our front door raised 1/2 inch and Reno worked around our schedule and the order glitch with the tile company to make things work as smoothly as possible. His staff were all very professional and I would not hesitate to have any of them do work in my home again.

We felt confident that this company would have done the best job. They were our number 1 choice, but our timing could not wait. The price was on the high end of other quotes we received, but we know the quality would have been the best as well in this case. If it had fit into our timeline, we would have used this company. We will be calling Reno again for future tile projects.

I called Authentic Tile & Marble due to a recommendation from Jan Cahill of Classico Tile. The turkish stone floor was not sealed properly when it was installed five years ago (by another co.). The floor needed cleaned, re-grouted and sealed. Reno Carifa was timely for the appt. He was surprised by the stone tile degradation, but said it should not be a problem to repair. The repair process takes as much time as hardwood refinishing. This worked well with my schedule, as I would be out of town. I gave Reno a key to the house due to Jan's rec. Reno returned the key as soon as I was back in town. When I returned a week later, other than the floor looking great, I would not have known they were there. The furniture (oh yeah, they moved that) was back, the floor was beautiful; looked almost new. I am almost looking forward to cleaning it.

Authentic Tile and Marble was recommended to us by our plumber Fritz Bauman and Sons, Inc. They were also recommended by Hamilton Parker where we had chosen our tile. I first spoke to one of the owners of Authentic Tile, and he carefully explained the process involved in our project. He encouraged us to begin looking for a tile that we liked. This is clearly a family run company with a strong emphasis on customer service. From the start, we worked with one of the family members that runs the company. He came out and measured the area. He also provided us with helpful advice on color and design. He even offered to let us use some left over decorative glass tile that he had. From start to finish, Authentic Tile was a pleasure to work with. They worked around our schedule. They were respectful of our house. They cleaned up each evening during the project. After discovering a problem with one of the walls, they even insulated an area that had poor insulation from when the home was built. They were conscientious and informative. They never left our job unattended. They worked on our project until the job was completed. I would gladly recommend this company to anyone looking to have tile work done. Thank you Authentic Tile for an excellant experience!

Reno came and evaluated the problem (leaking shower) and suggested a procedure ( Instead of tearing out all the existing ceramic tile and replacing it) that saved us thousands of dollars. .It works beautifully and looks beautiful as well. We couldn't be more pleased !

I contacted Reno Carifa, owner of Authentic Marbel & Tile, as a reference from our decorator, Amy Hiteshew from Sherman and Hiteshew Design Interiors, Inc. Our situation was unique in that our home was still under construction and I had just removed our contractor from the job due to poor workmanship by his subs and other financial issues. When I called Reno he was very prompt in setting an appointment at our convenience and spent time to fully understand our contractor situation and was given every assurance we would directly pay him for all work completed. He offered and provided a list of references before even being asked for it - which was a reassurance of his professionalism and confidence in his work ethic and standards. After he assessed the job completed by our contractor he agreed to meet with the contractor and myself and explain how he would expose the contractor's sub's work to verify any inadequacy or work not completed to code and then meet with my contractor to verify what was found. This took extreme temperance and professional control on Reno's part and was performed without a flaw. The contractor agreed to reimburse me personally for the work completed having been given a copy of Reno's bid ahead of the work being started. During the job Reno's crew was always prompt and abided by my rigorous work travel schedule. Everyday Jim worked he wore foot covers and draped our new hardwood floors to assure no damage was done - finishing daily using a shop vacuum on the bathroom floor and work area. With the tile replaced on the walls and floor Reno requested he come to the job personally to assure the correct grouting was chosen before it was applied. Likewise, upon the completion of the job he personally came to inspect his finished product before final payment would be accepted. Since completion he called me yet again to assure himself of our satisfaction and reinterate his desire to assist us in the future should the need arise. I heartedly recommend Reno and Authentic Marble and Tile for anyone contemplating refinishing a bathroom or a whole house remodel requiring any tile work as we anticipate having him return this spring to tile our two porches. I would gladly give a personal verbal reference if any future customers would prefer it for as we know it is an important decision to make when looking for a reliable, conscientious, and professional skilled tradesmen such as Reno Carifa.

tThey did an impeccable job and the service was excellent!!

Authentic Tile and Marble did a top-notch job installing a complex, stainless steel backsplash with a glass tile border in my kitchen. The owner, Reno, was very prompt at providing an estimate as well as giving suggestions as to what type of backsplash might look good for the area I wanted done. He was very professional and listened to my needs. Dan, who did the installation was meticulous in his work and paid attention to every little detail, down to installing the tile around the kitchen window, cutting it into tiny customized pieces to work around the security wires from my alarm system, so that it flowed seamlessly with the other tiles rather than just leaving a blank spot. The stainless steel tile I picked came in sq ft sheets, however due to the layout of my kitchen, many of the tiles had to be cut separately and laid, painstakingly one piece at a time (1" x 4"). I'm very demanding when it comes to having things done right and done right the first time and Authentic tile and marble definiltey has a pleased customer with me!

They did an excellent job and they were very professional. I would highly recommend them.

Overall, the project went well. it took a few days (3) to complete from start to finish. After it was completed we noticed a cracked tile that ran across the width of one of the squares. We notified Reno and Bill was out the next day to replace it with a spare tile we had left over from the project. Bill even came out on Saturday to seal the grout around the one tile for us so we, novice, wouldn't have to attempt it. Overall, we were pleased with the end result and would use them again.

I am so disappointed with it. Everyday I have to look at this tile and it is so upsetting. The guy did not take responsibility or blame for the way it looks, he acted like it is perfect and it's not. It's a straight cut tile and it's supposed to be put in very level and uniform. WHat they did is said that in order to meet up with some exisiting tile in my hallway they had to put every tile off just a little bit. Now, you can see shadows where the tile is not flat against each other. He said it is an 1/8 of an inch and it is acceptable, but it looks horrible. I don't know why they didn't put some underlaying down to compensate for what had to be raised. now my tile is all jagged. He should have told me that it wouldn't be the right tile to put there or to put smaller tile. He should have told me before so I could have chose something more appropriate for my situation. I told him he needs to put it all in writing someone can agree to all this. I am just so upset. I had him come out here and he would not take any responsibility and he said it looks fine. He said my other tile wasn't even and it was, he's just playing a mind game with me. I wish I had not made that second payment until I had seen it. I don't know how they didn't know this was going to happen and that it wasn't acceptable. They didn't tell me to clear my closets or cover anything up and they had dust all over the place after sawing it. That is so unprofessional, they didn't even tell me to give me an opportunity to fix it, most people are prepared to protect peoples stuff. They had the highest price and the best grade on Angie's List so I went with them because I didn't want it to be screwed up and now it's screwed up. They also had to put it against some carpeting and they tacked it down so much and it ran a fiber, they acted like they didn't do it. I had to have another person come and connect the carpet the tile the way it should be. It seems like that's something they should do. He said he said there were too many holes and acted like it wasn't his responsibility. I'd never use them again or recommend them.

They did a good job. The installer was very polite and worked hard to keep the mess down. He had a little trouble keeping the pattern straight on the mosaic tile but you have to look pretty hard to see the discrepancy (harder than any friend ought to be looking.) dispite the minor glitch, I was very happy with their work and would definitely use them again.

Was very pleased with Reno and his technitions from start to finish on this project.He suggested very useful design ideas that differed slightly from ours.We went with his suggestions and the final result was spectacular! I would not hesitate to once again call Reno in the future.

They did a great job and they were very thorough.

I joined Angie's list to find some contractors for my master bath remodel.I was refered to Authentic Tile & Marble CO. by a tile distributor,i also discovered they were on your list of recomended contractors.After getting three estimates I decided to go with them.They are by far the best contractor I have ever worked with!

The response to my initial call was prompt and the appointment for an estimate was made in a timely manner. Reno Carifa gave us some ideas on the tile layout and ordered the chosen tile which helped keep costs down. There were two workers, one to take up the carpet and install the sub floor and the other to lay the tile. Both were professional and on time. The tile work looked great! I was disappointed that the toilet was not reinstalled even though it was in the contract. We were given a discount on the final cost to accommodate this oversight. We had to reinstall it ourselves.

Awesome. Reno came and was very professional and knowledgeable. I told him what I thought I wanted to do, and he made other suggestions, all of which I took. I am grateful I did. I'm glad he didn't just go along with what I thought would look nice. The suggestions he made actually saved me money! He also recommended 2 different tile companies to go look at tile. He called each place and let them know I'd be coming and what to show me. This made the selection process (which could have been overwhelming) easy. Chuck, who actually laid the tile, was courteous, professional and very personable. He did a spectacular job. This will be our tile company from now on.

Reno was very polite and operates his business in a timely manner. The estimate was informative and he offered many creative ideas. Chuck actually performed the work. He was friendly and courteous. He also explained what he was doing at each step. The kitchen and bathroom look outstanding. Authentic's work is second to none. Great job Reno and Chuck.

THEY DID GREAT WORK; THEY ARE GREAT AT THEIR CRAFT.

GENERALLY EXCELLENT WORK, PARTICULARLY CONSIDERING THAT THE TILES VARIED SLIGHTLY IN SIZE. THOROUGH PREPARATION. THE INSTALLER DID AN EXCELLENT JOB OF VARYING THE PLACEMENT OF TILES WITH DIFFERENCES IN COLORS AND PATTERNS. TOOK LONGER THAN IT SHOULD HAVE TO GET A COUPLE OF MINOR FIXES DONE AFTERWARDS.

JIM DID OUR JOB. HE WAS VERY DEPENDABLE, THE WORK DONE IS OF HIGH QUALITY AND WE WERE VERY IMPRESSED WITH HIM AS AN INDIVIDUAL. THE OWNER, RENO CARIFIA, WAS EXTREMELY HELPFUL AND KNOWLEDGEABLE AS WELL. RESPONSE TIME TO PHONE CALLS AND THE JOB ITSELF WAS PROMPT.

QUALITY OF WORK IS EXCELLENT. THE DECO SURROUND IS ABSOLUTELY WONDERFUL.