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The Chair Repair Shop LLC

Furniture Refinishing and Repair

About us

John and Cindy have decades of combined experience in seat weaving and restoring antiques. John is a Master Craftsman and has considerable knowledge of all types of weave, seats and backs. We offer free estimates and free pickup and delivery. We are a registered business with the State of Ohio. The Chair Repair Shop LLC

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Chair Caning. Rush Weave. Chair Repairs of all types. Other furniture repair on request.

Services we don't offer

Refinishing and Stripping

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.923 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
9%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-23 of 23 reviews

Kris G.
11/2020
5.0
furniture repair
  + -1 more
John and Cindy were fantastic! Their customer service is great, pricing very reasonable, and the work was top-notch! We would use again for any needed repair.
Description of Work: Six dining room chairs repaired and reglued.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Tom M.
10/2020
5.0
furniture repair
  + -1 more
Superb workmanship! Our forty year old Scandinavian chairs were in dire need of seat recovering and new batting. John and Cindy picked them up, selected and bought the perfect fabric, and got them back to us in good time. Not requested (or noticed!) by me, he also glued a separation I had not noticed
Description of Work: Recovered four dining room chairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from The Chair Repair Shop LLC
Thank you for the nice words. Your chairs are beautiful and they were a pleasure to work on. We hope to see you again someday!! John and Cindy

Marilou E.
12/2019
5.0
furniture repair
  + -1 more
Everything turned out beautifully. We started with the recaning job, and we were so pleased with the results, we decided to go forward with the other 2 projects. John and Cindy are a pleasure to do business with, both are very meticulous, and their prices are extremely reasonable. Thank you, John and Cindy, for everything!
Description of Work: Recaning seat of antique chair; repair and refinishing table and 4 chairs; build covers for four radiators (we have boiler/hot water heat)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from The Chair Repair Shop LLC
Thanks so much for the nice review! We sincerely enjoyed meeting you and your husband and we are really happy that you like your radiator covers. Happy New Year....you guys are awesome!!

Debra F.
12/2019
5.0
furniture repair
  + -1 more
I am so appreciative of the quality of work that was done. they repaired an antique table that I thought was a lost cause, took apart and completely re-glued all 6 chairs, and fixed the door to a china cabinet that's been broken for years. Additionally, John and Cindy were prompt picking up and delivering our furniture, reasonably priced, and were very personable and accommodating. I wish I would have used their services years ago, and would certainly use them again without hesitation.
Description of Work: Dining room table; six chairs and repair to china cabinet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Chair Repair Shop LLC
Thanks for the kind words. We will be seeing you soon with the other project. Happy New Year!!

Lisa Michelle A.
11/2019
5.0
furniture repair
  + -1 more
It went so well we hired them to do 2 other projects on the spot! I cant say enough about how talented, professional and just plain nice they are !
Description of Work: Repair a table damage din a move

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from The Chair Repair Shop LLC
You and your mom are pretty darn nice as well. We enjoyed meeting you both and hope that the new year brings you all good things.

Donna O.
05/2018
5.0
furniture repair
  + -1 more
Could not have been a better experience. Very friendly, professional, and total craftsman.
Description of Work: Took apart and re-glued 4 heavy oak dining room chairs that I have had since 1973.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from The Chair Repair Shop LLC
Thank you for the kind words! Hope to see you again.

Dan C.
04/2018
4.0
furniture repair
  + -1 more
Work was done in a timely manner. Installed a support panel under the broken seat rather than actually replacing the seat. Not exactly what we were expecting, but it will suffice. However, the price charged for work done did seem a bit high. Even so, we would probably turn to them again if we had another chair problem.
Description of Work: Repaired a dining room chair whose seat was broken.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Response from The Chair Repair Shop LLC
I'm confused. On 02-13-18 a very nice lady brought the chair to our shop. On 02-15-18 the chair was picked up. The original seat was made of particle board and was broken. I explained that we would install 1/2" plywood rather than particle board (better quality and won't come apart) to repair the broken seat and I informed her of the price....so we actually did install a new seat. We never perform a job without explaining what we will be doing. I cannot mention the person's name on this review response according to the rules of Angie's List but I can assure you that all work performed and the price was approved by the person that brought it in. She was given a written receipt with the price of $45.00 and exactly what we will be doing before she left. If the price seemed to high it would have been appropriate to tell us at that time rather than leaving the chair, receiving the exact services promised and then giving a negative rating on our professionalism and price. We strive to retain our clients and are sorry that you were not totally satisfied.

Robert P.
12/2017
5.0
furniture repair
  + -1 more
Everything went almost perfect.
Description of Work: Replace cane on six chairs. Tighten all joints. Touch up finish on all chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Chair Repair Shop LLC
Thanks so much for the review. Next time we will try for perfect! Hope to see you again.

ERIN H.
10/2017
5.0
furniture repair
  + -1 more
Excellent service and price. John is a pleasure to deal with. Highly recommended.
Description of Work: Needed an office chair rebuilt

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Chair Repair Shop LLC
Thank you for the review! Hope to see you again.

RICHARD E.
09/2017
5.0
furniture repair
  + -1 more
Great. We have used Chair Repair before. They do good work, are prompt and professional.
Description of Work: Replacement of cane on two cane-back chairs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Jeffery H.
08/2017
5.0
furniture repair
  + -1 more
Very well.
Description of Work: Wicker chair seat needed repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JANICE B J.
08/2017
5.0
furniture repair
  + -1 more
They did a beautiful job on all three, and for less money than I expected to pay.
Description of Work: Repaired a rickety antique table, repaired and recaned an antique chair, repaired a joint in a vintage sofa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Chair Repair Shop LLC
Thanks for the review! Hope to see you again.

Linda K.
06/2017
5.0
furniture repair
  + -1 more
I called the Chair Repair Shop and was told they could have someone out to my house the next day to take a look at the problem (with no extra charge for the house call). It turned out to be a quick and simple fix -- for them! -- and they only charged me $35.
Description of Work: A leg had detached from one of our dining room chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from The Chair Repair Shop LLC
Thank you so much for the review. We hope you have a great a safe summer!

Steve H.
06/2017
5.0
furniture repair
  + -1 more
We had an rocking chair that had a broken spindle - and John was able to repair it quickly and at a reasonable price. Highly recommended
Description of Work: We had an rocking chair that had a broken spindle - and John was able to repair it quickly and at a reasonable price. Highly recommended

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Nora N.
03/2016
5.0
furniture repair
  + -1 more
unknown
Description of Work: My frame was broke in one section and they repaired it. It is better than brand new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from The Chair Repair Shop LLC
Thank you for taking the time to post a review. We look forward to seeing you again!

Elizabeth M P.
02/2016
5.0
furniture repair
  + -1 more
unknown
Description of Work: Chair leg repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Response from The Chair Repair Shop LLC
Thank you for the review! We hope to see you again.

Erik K.
11/2015
5.0
furniture repair
  + -1 more
unknown
Description of Work: What a great company and wonderful customer service. I am so happy I found them. What I saved on the services well paid for the Angie's list subscription. Excellent work and they pick up and drop off. I can't say enough wonderful things about them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Chair Repair Shop LLC
Thank you folks! It was a pleasure to work on them and I am so glad that you decided on the rush material. We hope to see you again! Merry Christmas to you and yours.

Allen O.
11/2015
4.0
furniture repair
  + -1 more
unknown
Description of Work: Repaired bar stool and small table

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$110

Tamara S.
02/2015
5.0
furniture repair
  + -1 more
The service was fabulous. They are wonderful people. They do very nice work. What stood out the most was they said they can do the job and the service was excellent.
Description of Work: I sent him pictures of my wicker chair over the phone he gave me a bid over the phone. They picked it up and dropped it off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from The Chair Repair Shop LLC
Thank you for your review [Member name removed]. We hope to see you again soon!

Ashley S.
02/2015
5.0
furniture repair
  + -1 more
Awesome couple! Service was quick and chairs seem sturdier than ever.
Description of Work: Fixed a dining room accent chair leg and reinforced another.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from The Chair Repair Shop LLC
Thanks [removed members name]! We hope to see you again.

Jack S.
08/2014
5.0
furniture repair
  + -1 more
.
Description of Work: Related ottoman leg.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Jack S.
06/2014
5.0
furniture repair
  + -1 more
unknown
Description of Work: Re-glued two wood Hitchcock chairs. Chairs were very loose at all connection points. John did a great job of making them like-new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$70

Response from The Chair Repair Shop LLC
Thank you for the review. I guess I don't understand why you said "no" to hiring us again but perhaps that's a typo. Hope to see you again soon!

RICHARD E.
01/2014
5.0
furniture repair
  + -1 more
When I contacted John and Cindy, they quoted a price over the telephone and informed me that they are in our neighborhood (Shaker Heights) every Wednesday. They came in a van, picked up the chairs, and promised to return them in 2 weeks. I received a call in less than two weeks, informing me that they would deliver the repaired items on the next Wednesday, EXACTLY when promised. The work was excellent. John reglued the chair joints and painted the cane black to match. The chairs look like new. I have already recommended them to family and friends. In summary: The Chair Repair Shop is an absolute pleasure to do business with.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$415

Response from The Chair Repair Shop LLC
Thank you for the kind words. We look forward to our clients in Shaker Heights. It's a one of a kind area with wonderful people and fantastic old homes. Happy New Year to you and yours from John and Cindy Sutton! We hope to see you again.

    Contact information

    9956 Park View Circle, Strongsville, OH 44136


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    8:00 AM - 4:30 PM

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Furniture Refinishing and Repair

    FAQ

    The Chair Repair Shop LLC is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: 8:00 AM - 4:30 PM

    The Chair Repair Shop LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, The Chair Repair Shop LLC offers free project estimates.
    Yes, The Chair Repair Shop LLC offers eco-friendly accreditations.
    Yes, The Chair Repair Shop LLC offers a 10% senior discount.
    Yes, The Chair Repair Shop LLC offers emergency services.
    Yes, The Chair Repair Shop LLC offers warranties.
    The Chair Repair Shop LLC offers the following services: Chair Caning. Rush Weave. Chair Repairs of all types. Other furniture repair on request.
    Refinishing and Stripping

    Contact information

    9956 Park View Circle, Strongsville, OH 44136


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    8:00 AM - 4:30 PM