CARPET RESTORATIONS PLUS

The work done by this company sucked. The man that did the work was nice, professional and personable. He just got the whole carpet wet like he was vacuuming. He didn't go other the heavy traffic areas carefully. On the two area rugs, he didn't get the stains out of them. I asked him why he didn't rinse the rugs and he told me that they didn't rinse rugs. He cleaned the air ducts, but didn't have a camera to check to see if they were clean. He also broke one of my air ducts. I was not pleased with having soapy rugs and a broken air duct, so I called them for a discount because they did such a bad job. The man came back and redid the rugs without using any soap. He still didn't get the stains out of the area rugs. The company would have fixed my air duct, but I already had it fixed by someone else. They advertise that cleaning the air ducts is reasonable price, but they charge you an additional fee for air returns. The worker spilled soapy water in the kitchen and bathroom and didn't clean it up. The owner never called back to see if I was pleased with the job.

DIRT STAINS ON CARPET RE-EMERGED THE SAME EVENING AFTER THEY WERE HERE EVEN THOUGH I PAID $38 EXTRA TO HAVE THE ROOM PRE-TREATED BEFORE STEAM CLEANING. ALSO, I WAS ASSESSED A $10 'TRIP CHARGE' BECAUSE WE ARE IN AN 'OUTLYING AREA' (WE LIVE IN STRONGSVILLE - NOT EXACTLY THE BOONDOCKS) BUT WAS NOT INFORMED OF THIS WHEN I MADE THE APPOINTMENT.